APPENDIX B
Q1
1
4
2
3
2
2
2
3
2
3
2
2
3
1
2
3
1
5
2
2
2
3
3
2
1
2
2
2
5
1
2
Q2
1
2
2
3
3
1
1
3
1
2
2
3
3
1
1
2
1
1
3
2
2
2
1
1
1
1
1
1
1
1
4
Q3
1
3
3
4
2
2
1
3
2
1
2
2
2
1
2
4
1
2
2
1
1
2
2
1
1
1
1
3
1
1
3
Q4
2
2
2
4
2
1
4
2
1
1
2
3
3
2
1
3
2
1
4
2
2
2
2
1
1
2
1
3
2
1
4
Q5
1
1
1
1
1
1
1
1
2
1
1
1
1
2
2
1
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
Q6
1
1
1
1
1
1
1
1
2
1
1
2
1
1
2
1
2
1
1
1
1
1
2
1
1
1
1
1
1
1
2
Q7
2
2
2
2
1
2
1
1
2
1
1
2
1
2
1
1
2
1
2
1
1
1
2
1
1
1
1
1
1
1
1
Q8
2
1
2
1
2
2
1
1
4
4
2
2
3
3
2
3
3
1
2
2
1
2
1
1
1
1
2
2
1
1
2
Q9
2
2
3
1
2
2
1
4
3
3
2
3
3
3
3
4
3
1
2
2
1
2
3
1
1
2
2
2
1
1
4
Q10
2
2
2
2
1
1
1
2
2
1
2
1
2
1
3
3
1
1
2
1
1
2
2
1
1
2
1
2
1
1
3
Age
27
16
45
32
34
75
17
86
40
67
31
41
56
57
60
20
42
54
45
50
75
23
65
79
83
75
37
54
71
24
69
Ethnicity
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Other
White British
White British
White British
White British
Comments
Decided to visit casual suregery i
No twice daily casual surgery
Seating is rather uncomfortable
Waited for casual surgery for 1 h
2
1
3
2
5
5
1
2
3
2
2
1
1
4
2
2
1
5
1
1
2
2
3
5
3
4
1
5
1
5
2
5
2
3
1
1
3
1
2
2
1
1
1
2
2
1
4
3
3
1
3
1
3
1
3
3
4
3
3
1
2
1
3
1
2
1
2
1
1
3
1
2
2
1
1
1
2
2
1
2
2
2
1
1
1
2
1
2
3
2
1
3
2
2
1
2
2
2
1
2
1
2
1
3
3
1
2
3
2
2
2
1
3
3
2
3
3
2
1
1
3
1
2
1
2
2
4
3
1
2
2
2
2
1
1
2
1
1
1
1
2
2
1
1
1
2
2
1
1
2
1
1
1
2
4
1
1
2
2
1
1
1
2
1
1
2
1
1
1
1
2
1
1
2
2
1
1
1
1
1
1
1
2
1
2
1
2
4
1
1
1
2
1
1
1
2
1
1
2
1
1
2
1
1
1
1
1
2
1
2
1
2
1
1
1
3
1
2
1
2
4
1
1
2
2
1
1
1
2
1
1
2
1
1
2
2
2
1
1
4
4
2
2
1
3
2
1
1
1
1
2
1
3
3
1
4
3
3
2
1
2
2
2
2
3
1
2
1
1
2
2
1
2
2
2
2
1
4
3
3
3
3
1
1
1
3
4
2
3
4
3
2
1
2
2
2
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
4
4
1
1
1
2
1
3
3
2
2
3
1
2
1
1
1
1
1
38
36
68
65
15
19
28
59
56
39
80
69
86
50
58
80
57
9
45
39
79
31
69
63
69
35
57
15
45
57
59
33
18
White British
Chinese
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Anglo Indian
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Fantastic service! I love the daily
Friendliness of receptionists dep
Some receptionists are great, som
The walk-in system is very conve
Telephone line drives me mad - I
This is the best surgery for miles
2
2
5
2
4
5
2
1
1
1
5
1
4
1
1
3
2
4
2
2
2
2
2
1
3
5
4
1
2
5
2
2
2
1
3
2
2
2
2
1
1
1
1
1
1
5
1
2
1
1
1
1
2
1
5
2
1
1
4
4
1
3
3
1
2
1
2
2
1
2
2
1
2
1
1
1
1
1
1
1
1
2
1
2
1
2
1
3
2
1
2
1
3
1
2
1
1
2
1
2
1
3
4
3
2
2
2
3
2
2
1
4
3
3
4
2
4
3
4
4
1
2
1
3
3
2
3
2
2
3
4
4
2
1
1
1
1
1
2
1
1
1
1
1
3
1
1
1
2
2
1
1
1
1
1
1
1
1
2
1
2
1
1
1
1
1
2
1
1
1
1
2
1
1
1
1
1
3
1
1
1
2
2
2
1
1
1
1
1
1
1
2
1
2
1
1
1
1
2
2
1
2
1
1
2
1
2
1
1
1
3
2
2
1
2
1
1
1
1
1
1
1
1
1
3
1
2
1
2
1
1
3
1
1
1
1
2
3
1
2
1
1
1
1
2
2
1
4
1
1
1
2
2
1
1
1
1
3
1
2
1
1
1
2
2
1
1
2
2
2
3
1
1
1
1
1
5
3
3
2
2
3
2
2
1
2
1
1
1
3
4
1
3
2
2
2
1
2
1
1
1
2
2
1
1
1
1
1
1
4
1
1
1
1
2
1
2
1
3
1
1
1
2
2
1
1
1
1
2
1
43
34
67
21
59
38
76
51
66
72
74
63
38
39
11
50
61
53
46
60
42
53
67
56
42
5
57
26
37
27
22
60
42
White British
White British
White British
White British
White British
White British
White British
White British
White British
Irish
White British
White British
White British
White British
White British
White British
White British
White British
Indian
White British
White British
White British
White British
White British
Black African
White British
White British
White British
White British
White British
White British
White British
White British
The friendliness of the reception
Overall BCS gives an excellent se
Based on my visit Monday morn
Doctor was very good but bookin
Pharmacy is a farce
2
2
1
3
5
4
1
2
5
2
2
3
2
2
1
1
4
2
2
1
5
1
1
2
2
3
5
3
4
1
5
1
5
5
2
1
1
4
4
1
3
2
1
1
1
1
2
2
1
4
3
3
1
3
1
3
1
3
3
4
3
3
1
2
1
3
3
2
1
2
1
3
1
2
2
1
1
1
1
2
2
1
2
2
2
1
1
1
2
1
2
3
2
1
3
2
2
2
2
1
2
1
3
3
2
3
1
2
3
2
3
2
1
2
1
3
3
2
1
3
2
1
1
3
1
1
1
2
2
4
1
1
1
1
1
1
1
2
1
2
1
1
1
2
2
1
1
1
2
2
1
1
2
1
1
1
2
4
1
1
2
2
1
1
1
1
1
1
1
1
2
1
2
1
1
2
2
2
1
1
1
1
1
1
1
2
1
2
1
2
4
1
1
1
2
1
2
1
1
1
1
1
1
3
1
2
1
2
1
1
2
1
2
1
2
1
1
1
3
1
2
1
2
4
1
1
2
2
1
1
1
2
1
1
1
1
3
1
2
1
1
1
4
4
2
2
1
3
2
1
1
1
1
2
1
3
3
1
4
3
3
2
1
2
2
1
1
1
3
4
1
3
2
2
1
2
2
2
2
1
4
3
3
3
3
1
1
1
3
4
2
3
4
3
2
1
2
3
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
4
4
1
1
1
2
1
3
3
2
2
3
1
2
1
1
53
67
56
42
5
57
26
37
27
22
59
56
39
80
69
86
50
58
80
57
13
45
39
79
31
69
63
69
35
57
15
45
57
White British
White British
White British
Black African
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
The friendliness of the reception
2
5
5
4
1
2
5
2
2
3
2
2
1
1
4
2
2
1
5
1
5
2
2
3
5
3
4
1
5
1
5
2
5
1
2
4
4
1
3
3
1
1
1
1
2
2
1
4
3
3
1
3
1
3
1
3
3
4
3
3
1
2
1
3
1
2
2
2
1
3
1
2
1
1
1
1
1
2
2
1
2
2
2
1
1
1
2
1
2
3
2
1
3
2
2
1
2
2
2
2
2
3
2
3
1
2
1
1
2
2
1
2
1
1
2
2
1
3
2
1
1
2
1
1
1
2
2
4
1
1
1
2
2
1
1
2
1
2
1
1
1
2
2
1
1
1
2
2
1
1
2
1
1
1
2
2
1
1
2
2
1
1
1
2
1
2
1
1
2
1
2
1
1
2
2
2
1
1
1
1
1
1
1
2
1
2
1
2
2
1
1
1
2
1
1
1
2
1
2
1
1
3
1
2
1
2
1
1
2
2
2
1
2
1
1
1
3
1
2
1
2
4
1
1
2
2
2
1
1
2
1
2
2
1
3
1
2
1
1
1
4
4
2
2
1
3
2
1
1
1
1
2
1
3
3
1
4
3
3
2
1
2
2
2
2
2
3
4
1
3
2
2
1
2
2
2
2
1
4
3
3
3
3
1
1
1
3
4
2
3
4
3
2
1
2
2
2
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
4
4
1
1
1
2
1
3
3
2
2
3
1
2
1
1
1
1
59
33
5
57
26
37
27
22
59
56
39
80
69
86
50
58
80
57
13
45
39
79
31
69
63
69
35
57
15
45
57
59
33
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Having the pharmacy as well is v
2
3
2
2
2
3
2
3
2
2
5
1
2
3
1
5
5
2
2
5
3
2
4
5
2
5
2
2
3
2
2
1
1
2
3
3
1
1
3
1
2
2
3
3
1
1
2
1
1
3
2
2
2
1
1
4
1
3
3
1
1
1
1
2
2
1
3
4
2
2
1
3
2
1
2
2
2
1
2
4
1
2
2
1
1
2
2
1
3
1
2
1
1
1
1
1
2
2
1
2
4
3
1
1
1
2
1
2
3
3
1
1
3
1
1
1
2
1
1
2
1
1
3
2
2
1
1
1
2
2
2
1
2
1
1
1
1
1
2
1
1
1
1
2
2
1
2
1
1
1
1
1
1
1
2
1
2
1
1
1
2
2
1
1
1
1
1
1
2
1
1
2
1
1
2
1
1
2
1
2
1
1
1
1
1
2
1
2
1
2
1
1
1
2
2
1
1
1
2
2
1
2
1
1
2
1
1
2
1
2
1
1
2
1
2
1
1
1
2
1
3
1
2
1
2
1
1
2
1
2
1
2
1
2
2
1
1
4
4
2
2
3
3
2
3
3
1
2
2
1
2
1
1
3
1
2
1
1
1
4
4
2
2
1
3
1
2
2
1
4
3
3
2
3
3
3
3
4
3
1
2
2
1
2
3
1
4
1
3
2
2
1
2
2
2
2
1
2
2
1
1
1
2
2
1
2
1
2
1
3
3
1
1
2
1
1
2
2
1
2
1
1
1
1
1
1
1
1
1
1
45
32
34
75
17
86
40
67
31
41
56
57
60
20
42
54
45
50
75
23
65
79
57
26
37
27
22
59
56
39
80
69
86
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Waiting for casual suregry can ta
4
5
2
1
5
1
1
2
2
3
5
3
4
1
5
1
5
2
5
5
1
1
2
5
2
5
3
2
2
1
1
4
2
4
3
3
1
3
1
3
1
3
3
4
3
3
1
2
1
3
1
2
4
3
1
3
3
1
1
1
1
2
2
1
4
3
2
2
2
1
1
1
2
1
2
3
2
1
3
2
2
1
2
2
2
1
1
1
2
1
1
1
1
1
2
1
1
2
2
3
3
1
3
3
1
1
1
1
1
1
1
2
2
1
3
1
1
1
1
1
1
2
2
3
2
3
2
2
2
1
3
1
2
2
1
1
2
1
1
1
2
4
1
1
2
2
1
1
1
2
1
1
2
1
2
1
1
1
2
2
1
1
1
2
2
1
1
1
1
2
1
2
1
2
4
1
1
1
2
1
1
1
2
1
1
2
1
2
1
1
1
2
2
1
1
1
1
1
2
1
1
1
3
1
2
1
2
4
1
1
2
2
1
1
1
2
1
1
3
1
2
1
2
1
1
2
1
1
1
2
1
3
2
1
1
1
1
2
1
3
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White British
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Indian
White British
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White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Irish
Brilliant service - very convenien
2
1
5
1
1
2
2
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5
3
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1
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2
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White British
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2
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White British
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White British
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White British
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White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Need some more magazines in th
All the staff are so friendly and p
3
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White British
White British
It's difficult to get an appointmen
2
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White British
White British
White British
Black African
White British
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White British
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White British
White British
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White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Walk-in surgery is very convenie
1
5
2
2
4
2
3
2
2
2
3
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1
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42
54
45
50
16
45
32
34
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17
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40
67
31
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White British
White British
White British
White British
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White British
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White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
White British
Key
1 Very easy
Decided to visit casual suregery instead
2 Fairley Easy
3 Not very easy
4 Not at all easy
5 Haven't tried
Key
1
2
3
4
eating is rather uncomfortable 5
No twice daily casual surgery
Key
1
2
3
4
Question 1
1
2
3
4
Questions 2,8,9 Key
Excellent
Very good
Good
Satisfactory
Poor
Question 3
Very convenient
Fairley convenient
Not very convenient
Not at all convenient
Waited for casual surgery for 1 hour
Key Question 4
Less than 5 minutes
5-15 minutes
More Than 15 minutes
Can't remember
1
2
3
4
Questions 5, 6 7
Yes, definitely
Yes, to some extent
No, not at all
Don't know/can't say
1
2
3
4
5
Question 10
Yes, definitely
Yes, probably
Not Sure
No, probably not
No definitely not
Key
antastic service! I love the daily drop in surgery - it makes complete sense
riendliness of receptionists depends - Friday afternoon was excellent with Caroline C
ome receptionists are great, some are extremely unhelpful
he walk-in system is very convenient
elephone line drives me mad - I can never get an appointment at short notice and walk in is difficult. Not very personalised care.
his is the best surgery for miles
he friendliness of the receptionist depends on who it is
Overall BCS gives an excellent service and staff are polite and helpful
ased on my visit Monday morning walk. The doctor was very unwelcoming and treated me with very little respect. If I were a paying customer I would not have paid in full and would take m
Doctor was very good but booking an appointment and some reception staff are poor.
harmacy is a farce
he friendliness of the reception staff varies
Having the pharmacy as well is very handy
Waiting for casual suregry can take a long time
rilliant service - very convenient
Need some more magazines in the waiting room
ll the staff are so friendly and polite.
's difficult to get an appointment by telephone and some reception staff are unhelpful
Walk-in surgery is very convenient
n full and would take my custom elsewhere.
APPENDIX B
Answers
Q1
90
171
73
22
60
Q2
179
98
115
21
3
Q3
164
198
44
10
0
Q4
144
161
80
29
0
Q5
277
121
13
0
0
Q6
299
109
3
5
0
Q7
299
148
13
5
0
Q8
250
153
73
40
0
Q9
150
150
128
41
1
Q10
96
118
32
13
0
Replies
416
416
416
416
416
416
416
416
416
416
Average
Avg Q 1
2.497596
Avg Q 2
1.96875
Avg Q 3 Avg Q 4 Avg Q 5
1.759615 1.975962 1.341346
Avg Q 6
1.3125
AvgQ7
AvgQ8
AvgQ9
AngQ10
1.572115 2.247596 2.411058 1.153846
3
2.5
2
1.5
1
0.5
0
Avg Q 1
Avg Q 2
Avg Q 3
Avg Q 4
Avg Q 5
Avg Q 6
AvgQ7
AvgQ8
299
298
297
296
295
294
293
292
291
290
289
288
287
286
285
284
283
282
281
280
279
278
277
276
275
274
273
272
271
270
269
268
267
266
265
264
263
262
261
260
259
258
257
256
255
254
253
252
251
250
249
248
247
246
245
244
243
242
241
240
239
238
237
236
235
234
233
232
231
230
229
228
227
226
225
224
223
222
221
220
219
218
217
216
215
214
213
212
211
210
209
208
207
206
205
204
203
202
201
200
199
198
197
196
195
194
193
192
191
190
189
188
187
186
185
184
183
182
181
180
179
178
177
176
175
174
173
172
171
170
169
168
167
166
165
164
163
162
161
160
159
158
157
156
155
154
153
152
151
150
149
148
147
146
145
144
143
142
141
140
139
138
137
136
135
134
133
132
131
130
129
128
127
126
125
124
123
122
121
120
119
118
117
116
115
114
113
112
111
110
109
108
107
106
105
104
103
102
101
100
99
98
97
96
95
94
93
92
91
90
89
88
87
86
85
84
83
82
81
80
79
78
77
76
75
74
73
72
71
70
69
68
67
66
65
64
63
62
61
60
59
58
57
56
55
54
53
52
51
50
49
48
47
46
45
44
43
42
41
40
39
38
37
36
35
34
33
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
138
12
11
10
9
7
6
5
4
3
2
1
0
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
Q10
AvgQ9
AngQ10
350
300
No. of responses
250
200
150
100
50
0
Q1
90
171
73
22
60
Q2
179
98
115
21
3
Q3
164
198
44
10
0
Q4
144
161
80
29
0
Q5
277
121
13
0
0
Q6
299
109
3
5
0
Question
Q7
299
148
13
5
0
Q8
250
153
73
40
0
Q9
150
150
128
41
1
Q10
96
118
32
13
0