THE WAY WE WORK PROJECT TOPIC GROUP- 15 MAY 2008
AGENDA ITEM 5
TW3 Staff Survey Results
The Way We Work Project
Member Topic Group
15th May 2008
Hertfordshire County Council
www.hertsdirect.org
Overview
• Context/Background
• Survey results & learning actions:
–
–
–
–
Apsley One
Apsley Two
Stevenage
County Hall
Apsley 1 – Context/Background
•
•
•
•
•
Change Management support Nov 05
‘Business As Usual’ – Priority
Review commenced
Post move survey
5 step approach adopted
Context/Background
Apsley 1 – Survey results
• How well did people feel informed?
 46% Excellent/Good
• How well did people’s managers keep them
informed?
 13% scoring excellent, 33% scoring good.
 17.71% scored their manager as poor.
• How well timed was the training received?
 43% Excellent/Good
• How easy was it for people to find information
about The Way We Work?
 79% said ‘yes’ it was easy
Apsley 1 – Survey themes
• Building/location +
It is a very nice building and a
pleasant location
• Car parking +
I have not had any problems
parking
• Relocation support +
•
• Floorwalking +
Floor walking excellent all very
helpful
Apsley 1 – Survey themes
• Filing & Storage –
There was insufficient suitable staff to help us with
our filing
• Rubbish Bins/recycling –
Not having a personal bin is very aggravating
• Hot Water –
• Café £ • Air conditioning -
Hot water for tea & coffee
Apsley 1 – Key next steps
•
•
•
•
Building issues sorted promptly
Strategic Group set up
User group set up
Presenting the vision & the rational for
change at workshops to help managers
identify how they will enable change
Apsley 1 – Learning Actions
• Developing a clear endorsed vision
• Earlier engagement of staff
• Ensuring ownership & sign up to the new ways of
working
• Ensuring all experts are fully involved in the
development of the building design and layout.
• Repeating the ICT support provided
• Providing further clarity of the records/filing
systems
• Co-ordinating the tasks within the TW3
programme & agreeing project mechanisms
Apsley 2 – Survey Results
• How well did people feel informed?
 75% Excellent/Good (+ 29%)
• How well did people’s managers keep them
informed?
 75% Excellent/Good (+ 27%)
 2.54% scored their manager as poor. (-15.5%)
• How well timed was the training received?
 54% Excellent/Good (+11%)
• How easy was it for people to find information
about The Way We Work?
 83% said yes it was easy (+4%)
Apsley 2 – Survey Results
• Was the overall relocation experience better or
worse than people expected?
88% answered better (+ 11%)
• How effectively were people’s issues dealt with
when they arose?
70% Excellent/Good (+ 25%)
• How well have people’s concerns about the
building before the move been addressed?
59% Excellent/Good (+ 25%)
Apsley 2 – Concerns
• How to assist those not as technically able?
• How to clarify ICT provision at an early stage?
Not given tools promised
• How to ensure timing of training better?
It’s my fault that I have not got full conversant with all electronic
• How to
manage
people’s
storage?
options
available.
I find itexpectations
quite stressful,of
despite
training
• FM – How to clarify post points & procedure prior to move?
Still not certain what procedure is regarding post
• How to manage noise levels?
Apsley 2 – Concerns
• How to manage expectations in air conditioned building?
• How to ensure good catering provision?
• How to ensure people are aware of flexible working options
available?
I’m aware of flexible work terms, but not the
procedures how to apply for this….
• How to ensure people are aware of the User group & how
to feed issues/ideas into the group?
Do not feel have channels or forums through which to raise
issues about TWWW
• How to ensure touchdowns & client access points are in
place prior to the move?
Lack of facilities to meet with clients
Apsley 2 – Next Steps
• ICT
– Departmentally: ECDL
– ICT allocation: 1:1 wording & emphasis
– Additional ICT workshops for those at Apsley
•
•
•
•
•
Mobile phones switched to silent/discreet
Air conditioning FAQ
Canteen prices reduced
Flexible working policy reviewed
Information fed back to Apsley strategic
group
Apsley 2 - learning actions
• ID Departmental leads & address ICT from
early stage
• FM summary of services
• Flexible working tool kit developed
• Calendar of events for managers
• Ensure archiving completed & reduced
levels of storage
• Managers workshops prior to 1:1’s
• Car parking & transport policy in place prior
to next moves
Stevenage pre move survey results
• How well do you feel you have been kept informed?
 49% Excellent/Good (+ 9%)
• How well do you feel supported in the preparation for
your move to Stevenage?
 45% Excellent/Good (+ 14%)
• Respondents understanding & ‘take up’ of the ways of
working.
 Average 81% ‘Understand/Working this way’
(+ 6%)
“I am very much looking forward to the
move”…”Can’t wait for this to happen”…”Can’t wait
to get to Stevanage!!”
Stevenage – Concerns
• Travel & Car parking
“Information regarding traffic and parking. Best
routes for getting to site/home”
• Fringe allowance
“Losing the ‘outer allowance’ payment is still an issue
for many going to Stevenage”
• Remote & Flexible working
“More info on what ‘flexible working’ actually means”…”
• ICT – Further information requested
“More on ICT options available”
Stevenage – How addressing concerns
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•
•
•
•
Travel & Transport stands at inductions
Travel update at Sept Strategic group
Flexible working policy updated
Mandatory ICT inductions for all staff
Staff informed of Revised Fringe Payment
Protection scheme
• Interim check on learning actions from
Apsley 2
Surveys – What’s next?
• June – County Hall pre transformation
survey
• October – Stevenage post move survey &
full review
• Jan/Feb 09 – County Hall post
transformation survey & full review
Overview
• Context/Background
• Survey results & learning actions:
– Apsley 1
– Apsley 2
– Stevenage & County Hall
• Questions?
• Full results:
http://connect.hertscc.gov.uk/connect/wayw
ework/tw3office/twwwmainbase1/apsley/tww
wmainapsleysurv/?view=connect