Great people make
Schneider Electric a great company
Confidential | Property of Schneider Electric
Leadership and culture
2020 vision
The objective of this document is to describe
to internal and external stakeholders what
defines the DNA of Schneider Electric’s
leadership and culture.
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Our Company
Our Leadership
Our People and Culture
Our Team Playbook
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Our Company
Our mission
Do a great job for our customers
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Create the best products and solutions.
Simplify the customer experience.
Our mission is unique and focused
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Our technologies make sure Life Is On everywhere,
for everyone, at every moment.
As a global specialist in energy management and
automation, we help our customers to make their lives
and ecosystems safe, reliable, efficient, and sustainable.
We address our customers by end markets, offering
the largest portfolio of our industry, and we bring value
through the expertise of our businesses.
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This is what defines Schneider Electric:
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We are a technology company, and we innovate.
We are a global company with a unique local presence.
What makes us really different?
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We are obsessed with taking our customer
relationships to the next level, leveraging digital to make this happen.
We believe in partnerships and growing our businesses together.
We believe in people.
Sustainability is at the core of our strategy. Environment, ethics, social responsibility, and community engagement are
at the top of our agenda.
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Our customers see our company
through our people
Customers work with us and come back because
we have:
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The best knowledge of their business
The best knowledge of our technology
The best capability of creating and delivering
together our collective know-how
We want to be an active contributor to our customers’
ecosystems in each of our four businesses.
In the end, customers prefer us because we are simple
to do business with.
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We create the right environment
for our employees
We help them deliver the best of Schneider to our customers,
thanks to:
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Accessible leaders who decide quickly and are exemplary
in building teams, collaboration, and business
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Accountable people who are moved by a common culture
and purpose
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Superior teamwork enabled by our organization, with the
right balance of freedom and process and the speed to
move from innovation to execution
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Our Leadership
A great place to work is truly about
working with great people
It is a place where great people work as a great team.
Great people stimulate, develop, and make one proud
to belong to such a community.
Finding and developing great people is the task
of our leaders.
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We expect our leaders to be:
1. Business developers. Our leaders are obsessed with growth. They allocate time to think,
design differentiated strategies, and focus on detailed execution of operational plans.
2. Team builders. The job of our leaders is to build great teams and develop great people.
A leader is like a coach. When we look at the team, we see the truth of the leader.
3. Team players. Our leaders display trust and a positive attitude in interacting with other leaders.
They are builders of bridges and not of walls. They are easy to do business with.
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We expect our leaders to be:
4. Role models. They always put the interest of the company before their own entity or personal interest.
They exemplify our values.
5. Great professionals. They know the business and technology inside out. We train them to be experts in their domain.
6. Decision makers. They prioritize and simplify.
Developing into a leader is a mix of hard work, performance, career planning, talent, timely choices, luck, and courage.
We want stars in leadership, not those who behave with an inflated view of themselves
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Our People and Culture
Our people are passionate about
doing a great job
They drive performance with a strong set of values.
Our goal is to make people employable and recognized
as the best professionals in their industry.
They are more capable and more engaged than their peers
in the industry.
They are trained to the highest level with:
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Impeccable onboarding, including when they change
teams or functions internally
A training program to prepare them for the mission they
have to accomplish
A strong mentoring approach so that they learn fast
A social network to collaborate and learn from each other
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We take risks on people
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People are offered opportunities and mobility.
They can move after three years in the same position
in the company.
We will privilege longer tenure for some specific jobs
where experience matters and protects our customers.
Our people have control over their own careers.
We value mutual loyalty, and it is a characteristic
of our company.
• But we want win-win loyalty. Unlimited loyalty to a failing
company or to an ineffective employee is not productive.
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We strongly believe that effectiveness at work and personal well-being are linked
• Well-being creates performance and performance generates well-being.
• We reinforce the agility of our teams to better cope
with permanent changes.
• Our teams are not afraid of stress because they are trained and coached to face it.
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We cultivate diversity and inclusion
It’s important for our teams to be diverse in nationality
and gender. To achieve diversity, we make defining choices:
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The choice of English as a common language, which we
adopt when people do not speak the same language
The choice of multipolar teams and global roles located
throughout the world
The choice of recruiting more people coming from diverse
backgrounds (education, experience, gender, nationality)
in our teams
People can be managed remotely when necessary, but there
should always be a local line of management to address
day-to-day issues and ensure the inclusion of all in local
Schneider events.
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We have strong distinctive values
We express these values in the way we act every day.
• We are straightforward. We do what we say and we
communicate in simple ways. We behave with integrity.
• We challenge ourselves and others to rethink what is
expected. We are agile and move at the speed of change.
• We are open. We value differences. We listen. We learn,
connect, and collaborate with others.
• We are passionate about our customers, our people,
our business, and our technology. We are positive in our
approach to finding solutions that better our lives.
• We are effective. We deliver on promises. We are pragmatic
and fast, and we compete to win.
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We want to create a
high-performance culture
We must progress in four areas:
• Customer centricity. We live for customers. Satisfying
them should be our obsession. They are our only source
of revenue and our “raison d’être.”
• Innovation. We must lead and transform our industry.
We think big (1000%).
• Speed. We must create a sense of urgency and move
quickly. We will always privilege speed over perfection.
• Trust each other. We win or lose as a team.
Our customers will recognize us for this distinctive culture.
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Our Team Playbook
Our team playbook is about
agility over control
We define concisely a strategy, giving guidelines to all
managers for execution.
We trust each other. We try to delegate as much as we can
to others when there is an opportunity of efficiency and speed
through specialization and mutualization.
We believe in people and empowerment over control. We
believe in intelligence, freedom, accountability, and trust.
We maximize freedom and streamline processes. We eliminate
systematically counter-productive processes. Freedom is
innovation, and process is scalability.
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We enforce clear accountability
and embrace efficiency
We hate consensus-building meetings and large,
long meetings in general.
We believe in tactical agility and tight alignment.
Our leaders delegate and organize to make sure they
are not bottlenecks.
We evaluate performance more and more through other
proxies than profit and loss (P&L), because multiplication of
P&L creates complexity and obstacles to collaboration.
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Great people make Schneider Electric
a great company
Our vision on Leadership and Culture
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