Please direct all
queries regarding
your feedback to:
Executive Manager Quality
and Service Development
FMC Mediation and Counselling Victoria
PO Box 2131
Moorabbin VIC 3189
tel. (03) 9556 5333
[email protected]
FMC Mediation and Counselling Victoria
is partially funded by the Australian Government.
FMC006
ABN 54 090 993 810
We value your
feedback.
Please let us
know if we
didn’t get it
right.
Why should I provide
feedback?
How can I provide
feedback?
As someone using our services you know what
works and what may need improvement which
is why we appreciate your feedback.
Your feedback may be a suggestion, a
compliment or a complaint. You can provide
this feedback in several ways:
We hope you are satisfied with the quality of
care and services provided at FMC.
•C
omplete a Consumer Feedback Survey
available at all sites
• Discuss your concerns or complaint
direct with the Team Leader
•Write or call or email the Executive Manager,
Quality and Service Development.
If not, please let us know because it will help
us to better understand your needs and
improve our service.
What do I do if I’m
not happy?
There may be times when you are not happy
with the quality of our service. We can only
improve our service to you if we are aware of
your concerns.
Every complaint is taken very seriously.
You can be confident that a complaint will
not influence the care or treatment you receive.
Your suggestions or complaints are confidential
– they are not documented in your client file.
Who can I speak to?
We encourage you to speak directly to the
Team Leader at the office you are attending.
Raising your concerns directly means they
can be acted upon quickly. However you can
also call, write or email the Executive Manager,
Quality and Service Development.
Executive Manager
Quality and Service Development
FMC Mediation and Counselling Victoria
PO Box 2131
Moorabbin VIC 3189
Ph: 9556 5333
Email: [email protected]
Additional Information
Department of Social Services
DSS Feedback
PO Box 7576
Canberra Business Centre ACT 2610
Email [email protected]
Attorney General’s Department
Online Feedback Form:
www.ag.gov.au/About/Pages/
Feedbackandcomplaints
tel: (02) 6141 2525
Office of Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601
tel: 1300 363 992
Email: [email protected]