Orbitz for Agents User Training
February 11| 2013
Orbitz for Agents > Getting Started
Orbitz for Agents enables you to
leverage Orbitz Worldwide’s
inventory to service your
customers - - all while earning
commissions and generating new
revenue for all online bookings.
Agents own their customers and
their customers’ information.
Orbitz will not use customer
information for marketing or
solicitation purposes.
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Orbitz for Agents > Getting Started
In the top-right corner of every
page these icons can be found.
On each page there are FAQs specific to
that page. You can access these, along
with all of our FAQs, by clicking here.
Contact Orbitz
Access your profile
page by clicking here.
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Orbitz for Agents > Getting Started
Click on “Update” to access your
company profile and update your
contact information.
You can also click on “Company
Profile” (highlighted in red)
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Orbitz for Agents > Getting Started > Company Profile
On all customer itineraries your agency
and customer service number will appear.
The customer would not know that Orbitz
was involved in the booking, as these are
your customers.
Marketing copy that appears on customer
itinerary emails.
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Orbitz for Agents > Getting Started
Click on “Update” to set your
defaults for commissions,
fees, and travel insurance
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Orbitz for Agents > Getting Started > Company Settings
You earn a commission on every itinerary you
sell online. You can generate additional revenue
by adding a mark-up (not visible to the
customer) or service fee (visible to the
customer) to each itinerary. With this screen you
can set the default maximums.
Travel insurance is a valuable service for
travelers and a means of increasing your
commissions.
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Orbitz for Agents > Making a Booking
Orbitz for Agents enables you to
book vacation packages and
stand-alone hotel reservations.
To start a new booking,
click on “New Search”
We’re evaluating whether to launch
stand-alone air, stand-alone car,
and cruises.
The system does not presently
support open-jaw or multi-city
itineraries.
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Orbitz for Agents > Making a Booking
Click-on “Maximize your
commissions” link to see the
commission you’re earning,
add a mark-up (not visible to
the customer), add a service
fee (visible to the customer).
You retain 100% of any markup or service charge you add.
Use filter on this screen to narrow the
search results to meet your customer’s
expectations.
The various drop-down boxes allow you
to select a variety of search parameters.
By holding the CTRL key and then
clicking on desired choices you can
highlight more than one choice.
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Orbitz for Agents > Making a Booking
Low inventory alert now tells you
when inventory is low for that price.
Displays dollar savings when booking
hotel and air together.
View other room types in one easy
click
Filters
New expandable card that displays
description, map, amenities in one
place
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Orbitz for Agents > Making a Booking
The mark-up you added
to the itinerary (not
visible to the customer).
The service fee you
added to the itinerary
(visible to the customer).
The base commission
you’re earning from the
sale of the itinerary.
Any override/mark-up or
travel insurance/trip
protection charges that
you add will increase the
overall price of the
itinerary. Here the
Reservation Price
reflects the addition of
each of the Pricing
Components to the
itinerary.
The commission you’re
earning from the travel
insurance you added to
the itinerary.
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Orbitz for Agents > Making a Booking
Service Fee listed separately in cost
breakout.
New larger photos & expanded hotel
description
Upsell to a different room
Google Maps
Displays nightly rate and total
price
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Orbitz for Agents > Making a Booking
Service Fee listed separately in cost
breakout.
Tabs for hotel description,
photos, Google Map and
Amenities
Upsell to a different room
Change Flight, Hotel or Car
accomodations
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Orbitz for Agents > Making a Booking > Agency Commission
Commission Amount
When Paid
Packages that include a hotel room
4% of Gross Bookings provided that the
package reservation includes a hotel
reservation regardless of supply source
Earned at the time the reservation is
consumed
Packages with only Air + Car
$5 USD per package
Earned at the time the reservation is
consumed
Hotel-Only Reservation
10% of Gross Bookings
Earned at the time the reservation is
consumed
Travel Insurance
60% of Net Revenue
Earned at the time the reservation is
consumed
Commissions Are Payable for Bookings Made Online Only
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Orbitz for Agents > Making a Booking
The system enables you to input your client’s
frequent flier information for a variety of
programs.
Select airline seats for flights
The system supports a variety of payment options; however, coupons or promo
codes are not presently supported.
U.S. and non-U.S. issued major credit cards, such as those listed in the dropdown identified here, can be used. However, a bank/debit card from a non-U.S.
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bank cannot.
Orbitz for Agents > Making a Booking > Confirmation
Note that any service charge you assess would be
separately itemized, along with travel insurance.
Follow-up by the customer, would be to your customer
service number.
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Orbitz for Agents > Making a Booking > eMail Confirmation
Note that any service charge you assess would be separately
itemized, along with travel insurance.
Follow-up by the customer, would be to your customer
service number.
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Orbitz for Agents > Making a Booking > Prior Reservations
Use this functionality to find reservations you booked earlier –
whether it is to review the details or modify/cancel the
reservation.
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Orbitz for Agents > Making a Booking > Prior Reservations
Clicking-here allows you to review the
reservation’s details, as well as make
changes.
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Orbitz for Agents > Making a Booking > Prior Reservations
You can cancel hotel reservations by clicking on this
button. However, in order to cancel a vacation package
you need to call Orbitz (1-800-529-8728).
Further, with these details Orbitz can help you when you
call our hotline. Our hotline is our private label call center
and not the main Orbitz customer service line.
These are your customers. Orbitz will not contact them.
We’re here to help you with questions that you might have.
You can print or email the itinerary details to your
client.
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Orbitz for Agents > Manage Your Business
Generate a report of your total sales
during a particular
date range
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Orbitz for Agents > Travel Agency Reports > Sales Report
To generate a report for onlinesales during the
previous month, set the “From Date” to
6/1/2012 and the “To” date to 6/30/12. The
resulting report will only cover June sales.
Run a report on Trip Start/End date to see
who traveled during the month. Orbitz pays
commission on consumed travel booked
online.
You can select one of two types of reports. The “Details” report allows you to view
each of the reservations. This report is helpful, as you can compare the sold
itineraries with those in the “Commissions Report” where you’ve earned the
commissions.
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Orbitz for Agents > Travel Agency Reports > Sales Report > Details
This report details each of the itineraries sold during the time period you searched. If
you click-on one of the itineraries (Conf. numbers beginning with “NG”), you can see
all of the details associated with that itinerary.
To reconcile your commissions, you can use this report and compare it to the
“Commissions Report” (later slide) for the same time period.
Remember, you’re paid commissions at different times, as was shown in the earlier
slide. For example, a hotel reservation made in Feb. for a stay in March would result
in you getting paid in April. This is because hotel reservations are paid when
consumed - - in this case the reservation was consumed when the guest arrived in
March.
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Orbitz for Agents > Travel Agency Reports > Sales Report > Details
If you click-on one of the itineraries, you can see an
overview of that itinerary (box to the right).
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Orbitz for Agents > Manage Your Business
Generate a report of the commissions you’ve earned from your sales.
Remember: you only earn commissions according to the percentages
and at the time the reservation is consumed
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Orbitz for Agents > Manage Your Business > Commissions Report
This report allows you to search to see what
commissions you’ve earned on the itineraries you’ve
sold. Remember, that you earn a commission
according to the earlier chart and at the time the
reservation is consumed
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Orbitz for Agents > Manage Your Business > Commissions Report
For those reservations that are consumed, you’re paid
commissions the following month. E.G. reservation made
in Feb. for hotel reservation in March. Once the guest
checks-in in March, your commissions check for March
will reflect the commission from this itinerary.
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Orbitz for Agents
If you have additional questions, you can
also consult our Frequently Asked
Questions (http://www.bit.ly/8YycUx)
or drop us a line at:
[email protected].
We’re excited to be working with you.
– The Orbitz for Agents Team
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