Shelby’s
Career Path
How to become an airline
customer service agent
My Career Goals
– I want to become an airline customer service agent by 2023
– To get there, I will need to:
– Graduate high school by June 2018
– Then start college/university, it usually takes 4 years of college/university, so I’ll be
graduated by 2022
What is an airline customer
service agent?
– Handling customers’ need
– Get them onto the aircrafts with their baggage
– Handling the ticket needs of passengers, as
well as tagging their luggage
– Taking care of passengers special needs
– Take payments for the flight
About my future career
– To do this job, I will work in the airport everyday
– The income is between $20,000 - $55,000
– I will work 8 - 9 hours a day and about 40 hours a week, the start and end time
are not the same for every person
My job has a 52% chance of
becoming automated
– I think it will become automated because in
the future there might be more technology
that is used to help passengers tag bags and
issue boarding pass and other stuff
– but I also think it won’t become automated
because it will need people to deal with
passengers problem and check for ticketing
problems, even if it is automated, there might
be a lot of problems that need people to solve
Airline Customer Service Agent
would be great for me because…
I have…
– Teamwork skills
– Communication skills
– Positive attitude
I am not quite ready for this
career, but I will get there!
– These are skills for the job I still need – This is how I will get those necessary
to learn:
skills:
– Computer Skills
– Problem solving skills
– Practice by using computer and try
learning it
– Start to learn how to solve problems
but not always waiting for others to
solve it
This is what appeals to me with
this career…
– There’s a great deals on flight, since I love to travel, this really appeals me
– I love meeting new people and working as an airline customer service agent will
be dealing with people around the world, so I think it’s a great opportunity to
meet new people
These are some things I find less
appealing about this career…
– Getting tired feet because of standing all day and walking around
– It’s not a 9 – 5 job, so there might be early shifts in the morning or late
evenings.
– Dealing with irate passengers
Potential obstacles to getting
this career
– The possible obstacles:
– My plan to overcome them:
– Don’t have enough money for school – Work and ask parents for help
– Fear of losing the job
– Be optimistic
– Our inner voice (telling us what is
right and wrong)
– Train our inner voice to be positve and
encouraging
Potential obstacles to being
successful within this career
– The possible obstacles:
– My plan to overcome them:
– Forgetting to stay positive
– Build a dream job team to support
ourself
– Fear of failure
– If you fail, stand up and try again
– Pursuit of perfection
– Perfect does not exist, so take a step
to the right direction
The training/education required for
my career is:
– College
– Travel & Tourism Business Management Diploma
I intend to go to Canadian
Tourism College for that career
– It is located in Canada, Vancouver, BC, Surrey
– There are three programs to choose:
– Tourism Co-Op Certificate – 24 weeks of instruction including 240 hours of CoOp
– Travel & Tourism Business Management Diploma – 47 weeks of instruction
– Travel & Tourism Business Management Diploma with Co-Op – 98 weeks
including 956 hours of Co-Op
– $6,955 - $22,795
Here is where I can get that:
Courses to take in the program:
– Airline Industry
– Tourism Industry
– Accommodations
– Amadeus
– Technology Business Communications
Financial Plan
– I am going to pay for my program:
– by getting a part-time job and start working
– also my parents will help me with the school fees
High school courses required
– Grade 11 courses:
– Grade 12 courses:
– English
– English
– Mathematics
– Mathematics
– Science
– Science
– Social Studies
– Social Studies
– Tourism
– Tourism
Airline Customer Service Agents
are awesome!!!
– Travel in a great deal of flights
– Meet people around the world
– Exciting, because you can see planes take off and landing