Strategies to Manage and Maximize Capacity
Boosting Patient Flow Through Process Redesign, Project Management and Technology Utilization
Nov. 13 – 14, 2006
PROGRAM DESCRIPTION
TARGET AUDIENCE:
Hospitals across the U.S. continue to grapple with
overcrowded emergency departments (EDs) and rising
outpatient visits and admissions. Building new facilities
takes time and money…and in the meantime, patient
care can suffer. For the past two-and-a-half years,
Lehigh Valley Hospital and Health Network (LVHHN)
has been sharing some of its strategies for managing and
maximizing capacity. In response to a growing demand
from other hospitals around the country for more indepth information, LVHHN is pleased to offer a twoday seminar on the topic. Participants will learn:
Professionals responsible for operations management,
quality improvement, patient logistics, patient access,
learning and innovation project managers, business process design, nursing management, emergency department,
management engineering, patient financial services.
■ To identify capacity issues, analyze structures and
processes, create an organizational infrastructure,
cultivate leadership support and engage the entire
workforce
FEE: $499 for two-day seminar
■ To analyze patient flow and redesign processes
■ About centralizing bed control and creating a patient
logistics function
■ About data-driven project management – a case
study to address patient flow from operating room
to recovery room
■ How to assess and improve patient flow in the ED
and the role of capacity management software
REGISTRATION INFORMATION:
Space is limited so please register early.
LOCATION: Lehigh Valley Hospital–Muhlenberg,
2545 Schoenersville Road, Bethlehem, PA
DEADLINE: Oct. 30, 2006
TO REGISTER:
By Mail: Complete the registration form on the last
page of this brochure.
By Phone: Call 1-888-584-2273 to register with credit
card payments.
SEMINAR SPONSOR
■ To anticipate demand and marshal multidisciplinary
resources to maintain flow in the ED
■ How to streamline admissions to improve flow
■ How to develop a central transfer center with
protocols and data management
For more information, call 610-402-6101.
Strategies to Manage and Maximize Capacity
AGENDA
Day 1
Nov. 13, 2006 7:30 a.m. – 4:30 p.m.
7:30 a.m.
Registration/Continental Breakfast
Noon
Lunch
8 a.m.
Introduction: Seminar Welcome
1 p.m.
Patient Logistics Redesign: Part I
8:15 a.m.
Lou Liebhaber – Chief Operating Officer
Mark Holtz – Senior Vice President, Operations
Growing Organizational Capacity and
Developing Your Capacity Initiative
Lisa Romano – Administrator, Patient
Logistics/Access
Terry Capuano – Senior Vice President,
Clinical Services
In this session, you will learn about Patient
Logistics. Formerly known as “bed management,” patient logistics is a re-engineered
process that centralizes those departments
that affect patient flow including: inpatient
admitting and registration, patient transport,
housekeeping (related to discharge and
transfer beds), ambulance transport, acute
external hospital transfers and system administration for capacity management software.
Linda Durishin – Senior Organizational
Development Consultant
Growing Organizational Capacity (GOC),
Lehigh Valley Hospital’s multi-year, organization-wide commitment to maintaining an
open access health care system, was designed
to increase physical capacity and improve
patient flow processes while cultivating
leadership capabilities. The primary goal,
creating capacity to meet forecasted admissions growth, was realized and surpassed.
This presentation will provide a contextual
overview, from problem identification and
creation of an organizational infrastructure
to key project implementation including
measured results and organizational learning.
2:15 p.m.
Lisa Romano – Administrator, Patient
Logistics/Access
This session covers the concept of centralized bed control. Placement strategies and
prioritizing admissions by source and location will be highlighted. Methods for rapid
assessment and communication of hospitalwide patient flow will be presented including:
bed alert system, projected census with
electronic bedboardTM, mobile communication of key patient placement elements
(pending and confirmed discharge, isolation
needs and other special needs, patient
attributes).
10:15 a.m. Pull Through the ED and Beyond
Richard Mackenzie, M.D. – Vice Chairman,
Emergency Services
Dr. Mackenzie will share a fresh, new way of
looking at and improving patient flow in the
ED and through the hospital, including a
simple way of applying queuing theory to the
ED. He will focus on the effect that capacity
management software has on communication
of inpatient bed status and ultimately hospital
flow. Lehigh Valley Hospital’s success in
reducing the average ED length of stay by
60 minutes while experiencing an increased
network-wide admission volume of 8% will
illustrate the impact of pull systems and
technology-accelerated communication on
the care of patients in the ED.
Patient Logistics Redesign: Part II
and Bed Alert
4 p.m.
Day One Wrap-Up
Strategies to Manage and Maximize Capacity
AGENDA
Day 2
Nov. 14, 2006 7:30 a.m. – 4:30 p.m.
7:30 a.m.
Continental Breakfast
8 a.m.
Data-Driven Project Management:
PACU Alert
POD Pull Project (P3) — that have
accelerated patient flow through the ED
and reduced ED lengths of stay. Strategies
included pre-assigning incoming ambulances
to ED bays; using an electronic ED tracking
system to facilitate flow; “pulling” patients
from the waiting room to the main; and
assigning a second triage nurse to the
waiting room.
Lisa Metcalf – Senior Management Engineer
Tammy L. Straub – Director of Perioperative
Services
This session presents PACU Alert, a datadriven approach to addressing issues with
patient flow from the Operating Room (OR)
to the recovery room (PACU). Responding
to increasing OR hold time, PACU Alert
employed a multidisciplinary team that
investigated root cause, then designed and
implemented a strategy to reduce hold
times by 75%. One year after implementation of the PACU Alert system, an
85% reduction in OR hold times has been
achieved.
9:30 a.m.
Noon
Lunch
1 p.m.
Direct Admission Services and
Express Admissions Unit
Nancy Davies-Hathen – Administrator,
Clinical Services
Lisa Romano – Administrator, Patient
Logistics/Access
This session focuses on direct admission to
acute care beds. It will highlight strategies
for streamlining admissions from physician
offices directly to an inpatient bed, allowing
clinically appropriate patients to bypass the
ED. Presenters also will cover creation of an
Express Admissions Unit for direct admits as
well as those patients admitted through the
ED awaiting inpatient beds.
ED Alert
Courtney Vose – Director, Emergency Services
Anne Panik – Administrator, Clinical Services
This session will cover the ED Alert, which
employs an alpha-page system to mass communicate with 100+ individuals instrumental
to patient flow. Using a four-tiered approach,
certain triggers — ED waiting room time,
the number of patients awaiting beds and
acuity — initiate the alert. This proactive
approach anticipates demand and enlists help
from a multidisciplinary team extending
beyond the ED to maintain flow. The team
comprises patient care unit directors, flow
coordinators, patient logistics’ patient placement staff, patient transport and housekeeping.
2:30 p.m.
Brenda Miller-Reeser – Operations
Coordinator, Patient Logistics
Lisa Romano – Administrator, Patient
Logistics/Access
The Lehigh Valley Hospital Transfer Center
coordinates 400+ acute hospital referrals per
month. Presenters will discuss the transfer
center model plus protocols for transferring
patients with acute myocardial infarction,
stroke and neurosurgical emergencies. They
also will cover the use of data to manage
referral patterns and track lost business.
10:45 a.m. T3/P3
Anne Panik – Administrator, Clinical Services
Courtney Vose – Director, Emergency Services
Charlotte Buckenmyer – Director, Emergency
Services
Presenters will detail two ED-based initiatives – Tuning Triage Times (T3) and the
Developing a Central Transfer Center
4 p.m.
Closing Remarks
Strategies to Manage and Maximize Capacity
Presented by Lehigh Valley Hospital and Health Network
Nov. 13 and 14, 2006
REGISTRATION INFORMATION:
SEMINAR REGISTRATION FORM
Space is limited so please register early. The $499
registration fee includes conference materials, continental breakfast, break refreshments and lunch.
NAME: ____________________________________________________________
DEADLINE: OCT. 30, 2006
TITLE: _____________________________________________________________
TO REGISTER:
ORGANIZATION: ____________________________________________________
By Mail: Complete the registration form (right).
By Phone: Call 1-888-584-2273 to register with credit
card payments.
__________________________________________________________________
FOR QUESTIONS: Please call Deenie Rivera at
610-402-6101 or e mail her at [email protected].
MAILING ADDRESS: _________________________________________________
__________________________________________________________________
OVERNIGHT ACCOMMODATIONS:
**Ask about preferred rates for LVHHN conference
participants.
COURTYARD BY MARRIOTT
2160 Motel Drive, Bethlehem
610-317-6200
CITY/STATE/ZIP _____________________________________________________
PHONE: ___________________________________________________________
E-MAIL: ___________________________________________________________
FAIRFIELD INN AND SUITES
2140 Motel Drive Bethlehem
610-867-8681
FAX: ______________________________________________________________
HOLIDAY INN
Routes 22 and 512, Bethlehem
610-866-5800
Please make check payable to: LVHHN Seminars
HAMPTON INN & SUITES
Routes 22 and 512, Bethlehem
610-391-1000
COMFORT INN SUITES UNIVERSITY
120 West Third Street, Bethlehem
610-882-9700
COMFORT INN SUITES
Routes 191 and 22, Bethlehem
610-865-6300
HOTEL BETHLEHEM
437 Main Street, Bethlehem
610-625-5000
Registration Fee: $499 for two-day program
Please return payment and form by
Oct. 30, 2006 to:
Patient Logistics
Attn: Deenie Rivera
Lehigh Valley Hospital and Health Network
1200 Cedar Crest Blvd., GSB, 2nd Floor
Allentown, PA 18103
E-mail: [email protected]
Phone: 610-402-6101 / Fax: 610- 402-1696
SEMINAR SPONSOR