Bringing out the BEST in
Club Leaders and Club
Members
Presented by:
Shelli Cutting
Zonta Club of Anchorage
Workshop Goals
Understand Elements of Leadership
Share Ideas To Engage Members
Consider benefits of a Club Mentoring Program
Appreciate the role of a strong team and a culture
of leadership
• Recognize the importance of branding
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Leadership Attitudes
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Listens first, then speaks
Asks questions
Inspires by example
Promotes ownership
Facilitates intangibles
Use conditional statements
Encourages choices
Facilitates mindfulness
The Role of the Leader
• Great meetings start with the
leader
• Being organized
• Having a vision
• Involving others
• Thinking outside the box
• Open to new ideas
• Using tools
• Ask for help
Think of a time you witnessed great
leadership…
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Servant Leadership
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What is Servant Leadership?
The servant-leader is servant first… It begins with
the natural feeling that one wants to serve, to serve
first.”
- Robert K. Greenleaf.
Servant leadership is a philosophy and set of
practices that enriches the lives of individuals, builds
better organizations and ultimately creates a more
just and caring world.
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Engaging Members
• Ask them to contribute according to their
needs/skills/time
• Recognize contribution
• Be professional
• Provide a good orientation to club
• Balance between ‘business’ and fellowship
• What is your social glue?
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Deliver the Benefits
• Developing one’s career
• Enhancing personal
development
• Engaging in social
interaction, meeting and
making new friends
• Learning new skills;
practicing underused
abilities
• Coping with inner conflicts
or past/current crisis
Ask What They Want
• Implement new meeting strategies with a
conversation and “buy-in” from the team.
• Once something new is tried, ask for
feedback.
• Be open to trying to accommodate what
they tell you they need even if it doesn’t
appeal to you.
• Bring in others to help you get started.
How have you Engaged your
members?
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Leadership at Meetings
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Welcome ideas
Invite clarification
Maintain focus
Stimulate discussion
Consider all suggestions
Make decisions as needed
Why do we have Meetings?
• Purpose
• Give/get information
• Solve problems, resolve conflicts
• Plan/or draw on creativity of the team =
input
• Gain commitment to ideas/actions
• Discussion or develop consensus on
planning
• Respect the opportunity to be face to
Getting the MOST out of your
Meetings
• Focus on what is
important early in the
agenda
• A forum to have
discussions and make
decisions
• Use Roberts Rules
• Always have a Zonta
International moment
• Recognize your
members
• Use visuals when
possible
Tips For Success
Absorb as much information as possible:
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Club manual
Governing Documents
International President’s goals
ZI Website
District or Club tools
Club Bylaws & Policies
and procedures
Club Mentor Program
• Choose the right match
• Mentor has Zonta experience
• New(er) member wants
support
• Set up orientation
• Start off on same page
• Expectations
• Discuss goals
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Mentors Ease Transition
• Recognizes abilities and strengths
• Provides professional, personal and
perhaps emotional support
• Clarifies ‘Zontanese’ terminology
• Explains Zonta structure and rules
• Encourages experiences beyond club
• Routinely asks them to join in
Mentors’ Role
• Offer advice when asked
• Show a strong interest in their relationship
with Zonta – retention factor!
• Offer words of encouragement, inspiration
and sometimes challenge
• Look for special opportunities or projects
to highlight the person’s ability
Benefits to Club Mentoring
• At club level – increases retention
• Greater comfort level of taking on new
roles
• Builds a sense of team
• At district level – offers Zonta experiences
and relationships beyond club
• Strengthens district relations
Mentoring is a brain to pick, an ear to listen, and a push
in the right direction. - John C. Crosby
Creating a Respectful Culture for Members
Do we recognize differences, value diversity?
Do we meet our needs rather than members’ needs?
Do we use skills we recruit for?
How will the club be improved with this member in
place?
• Do we check-in with the new member on a regular,
informal basis?
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Communication – Key to Success
• Make communication a top priority
• What is the right communication for the job?
• Be open to other people
• Create a receptive environment for communication
• Communication is built on trusting relationships
• Encourages two way dialogue
• Remains receptive to and listens for underlying issues when
someone is expressing concerns
Why Zonta?
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Know who you are and your role in the community
Be honest when recruiting
Provide good orientation / mentoring
Observe and understand what motivates members
RECOGNIZE! Say thank you!
Have fun while achieving something important
Are we speaking with Zonta Zeal?
• Leadership and individual
opportunities
• Committed to women’s issues
• Professional development
• Outcome focused
• New worldwide relationships
• In depth education on issues
ZONTA = Integrity
• We do the right thing because it is
the right thing to do.
• We are the Zonta product
• Let’s paint our work with excellence!
The Importance of being Different
• What about Zonta is different from other
organizations?
• What can Zonta International offer potential
members that no one else can?
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Why would members want to be members?
The Zonta Brand
• How does it build a better Zonta
from the inside out?
• How does it:
• increase our visibility
• our global impact on women
• maintain our relevance for today's
club members?
What is a Brand?
• A brand is a collection of perceptions
in the minds of the customer
• Very different from a product or service
– it is intangible and exists in the mind
of the customer.
A Brand is what people think of you!
What is Zonta’s Current Brand?
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Image?
Vision?
What do we want to be known for?
What are our values?
How can you sum up our brand?
Branding Tips!
• YOU are the brand!
• Everything you say and do is Zonta in
the minds of members and the public
• Be authentic – keep the promise
• Build a public image that is worthy of
your history and your future
How does this translate into Zonta terms?
• Our relationship is with members, event
customers, service partners = community
• Our promise – leadership, integrity, service,
fellowship and fun
• Identity – the Zonta logo, yellow rose, YELLOW
= powerful women
• Communications – flyers/ brochures/
pamphlets, websites, newsletters
It’s a busy world out there!
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The Promise
• Where is there a disconnect between the
“promise” and reality:
• In your club programs, projects,
services?
• In your club meetings, administration?
• In your club atmosphere, dynamics,
leadership?
Why YOU!
If not you – then who?
If not now – when?
If not here – where?
Leadership Is…
• It is about saying YES!
• It is about learning as you go along
• It is about helping others on their
road
• It is about leaning on colleagues
• It is about risking a little
Conclusion
Start where you are
Use what you have
Do what you can do
Arthur Ashe
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