Welcome to Magnys
Authorized Agent Access
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Contact Information
Vendor Subordinate
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For all Login, technical, sales id and commission content information, Your primary contact is your
Vendor Principal
Vendor Principal
Prior to calling for technical support-clear your cache (see Page 10)
– Contact the WCI IT Help desk for the following: 800/ 615-6227
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Magnys technical issues, including error pages
Login does not work
Contact Your Windstream Field Representative
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Can not access Magnys commission statements
Existing Sales IDs not Working
New Sales IDs that were assigned but not working in the system (more than 48 hours after notification)
Transaction, Content and $$ Questions
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Commissions are incorrect or not showing on my statements
Wrong or no compensation plan on monthly commission statement
Functionality of MAGNYS and/or OCS.”
“What is my sales id?”
“I need a listing of all of my current sales ids.”
“I have a question about my transactions.”
How to use On-Line or manual correction form
Your Windstream Field Representative will contact the appropriate department for assistance as needed
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System Requirements
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Minimum suggested requirements
 Internet Explorer 5.5 (or later)
 128 Megabytes of Random Access Memory (RAM)
• Windows 98 or later (or Macintosh OS X)
To Clear Cache
– If you are having trouble accessing or viewing Magnys, try the below before
contacting your representative:
1. From Internet Explorer select
• Tools  Internet Options…  General  Settings…  View Files 
2. This will open an explorer window with the locally cached Internet files.
3. Select all files (Control-A) and delete the files by clicking the “delete” key.
4. Restart browser. This step is important!
Reasons for clearing out one’s cache:
– 1. Your browser may have cached an old copy of the WebPages in question
– 2. The page does not refresh the data
– 3. The browser will not let you logout.
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Accessing Magnys
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On the internet go to www.agentsocs.windstream.com
Click on the Magnys logo
Select - To Get Started with Magnys
Enter login id, last 4 digits of your fed tax id, and pin
code(PIN will expire every 90 days)
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Magnys Home Page
This is the Magnys Home Page. On this screen, you will find the following:
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<Login> - This will take you to the login in screen that will allow you access to Magnys
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<Status> - This will show you current status of any given billing system
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<News> - This has links to news articles from Windstream Corp
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<Docs> - This has links to documentation regarding Magnys and related procedures. An excellent
resource for forms and answers to procedural questions.
Note: The <docs> and <news> accessible from this screen are available to all security groups. You will
be able to access Vendor Specific information from these lincs once you have signed in
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Logging In to Magnys
To Login, you will need to enter the following Information in the above fields:
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Login ID: This is a seven digit identification number that is system generated upon setup
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Last 4 FID: This is the last four numbers of your Federal Tax Id that you have listed with Windstream
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PIN: This is your assigned Personal Identification Number - This is originally set by the Vendor Principal
and is changeable by the Subordinate upon login. For the Vendor Principal this is originally set up by
Windstream Indirect Distribution. PIN will expire every 90 days)
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Select “GO” to complete login
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Note After three unsuccessful attempts, your login id will be disabled until you have the pin reset
Principal - Contact Windstream Field Representative
Subordinate - Contact Vendor Principal
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Magnys Main Screen
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Once Logged in, you will be able to see a menu bar across the top of the page. You will also
be able to access information within Documents and News that is specific to your group.
Hovering your mouse over each Menu header will show you the tables/screens that you will be
able to access
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Magnys Documents
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Above is an example of the items that may be available to you once you have signed into
Magnys.
To access the document, Click on the File name to open the Document.
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Note: You must have the appropriate system program that is required by the document to be able to
open(i.e.. To open “Boomerang Tracking Form.xls” you will need to have Excel installed on your
machine
To return to the Home Screen, Click the MAGNYS Home link(logo)
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Magnys News
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Above is an example of the articles that may be available to you once you have signed into
Magnys.
To access an article, Click on the Subject
To return to the Home Screen, Click the MAGNYS Home link(logo)
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Viewing Your Commission
Statements
• To access your statements, Commissions from the main screen
Note: The only information that you will be able to view within this section, if
any, will be based on the securities granted you by your Vendor Principal.
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Commission amounts shown are not final until processing for the your bi-weekly payment has
been complete. You can visit the Calendar in the <docs> section of Magnys to see which day
of the month your processing is final.
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Each evening Magnys begins its import and nightly processing of the commission cycles.
During this time, access to the online commissions option is temporarily denied.
If you attempt to access the online commissions system and the process has not completed,
you will receive the above message. You will need to try again at a later time.
To return to the Main screen from here, press “Alt - < (back arrow)”.
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OCS Main Screen
–Once month is checked, please hit
lookup button
–Select Agent – Monthy – and the month you would like
to view from the Drop Down.
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Vendor Report
–Detail will show each transaction
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This “Summary Report” will list out the Total commission dollars by type of Sale
The upper half of this report will give a commission paid to the vendor
The lower half of this report will break the sales by units
Brief Field Description :
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Excel Function
– You can export to Excel
Comp Plan - The name associated with the contract that you have signed with Windstream
Component - Each relates to a specific section of your contract or special promotion
Commission - The dollar amount associated with the Component being processed
This report can be downloaded into Excel with the click of a button
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Detail Statement
– You can export to Excel
Filter Boxes
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The Detail Statement will give you line by line item information regarding the transactions that are affecting
your commissions.
The Screen shot above does not show all fields that are available with this report.
You have the ability with this report to view specific data by using a combination of options with in the filter
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this data can be filter by one item or by a multi-selected item from the filter boxes
This report and all variations can be exported into Excel.
Further details on reading this statement and others can be found in the <Docs> section of Magnys
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Processing Corrections
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Completing a Manual Correction
–Fields Required to be completed by Agent
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The only time that you are to complete a manual correction form is if one of the following apply:
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If you are unable to retrieve the transaction from Magnys or if it has been finalized or is not found in Magnys
The manual correction form is to be completed and sent to your Windstream Field Representative via email.
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The following Fields are required to be completed prior to sending to your Windstream Rep:
– Vendor information - Agent Name, VID, Vendor number,
– Issue – A description of what is missing or paid incorrectly
– Sales Information- All requested data, for assistance contact your Field Rep
– Include DCRIS Order #
Your Windstream Representative will conclude final research and validation before forwarding it to SCA
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All avenues of research should have been exhausted to include research by your Windstream Field Representative
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Thank You for your
Attention
We look forward to doing business
with you
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