PTC Service and Parts
Information Solution
PTC Service and Parts Information Solution
Increase Parts Revenue and Improve Technician Effectiveness
PTC Service and Parts Information Solution is an end-to-end solution enabling the creation, management and
delivery of content for servicing equipment. Service information is used in every service transaction, by every
service provider, every day, so its quality is imperative for world-class service operations. With a single, integrated
enterprise architecture, this solution drives workflows from Engineering to Tech Pubs to Service. It provides
up-to-date technical, parts and 2D/3D graphical information to the global service network, improving service
parts revenue, equipment uptime technician effectiveness and customer satisfaction.
PTC Service and Parts Information is the first of its kind to include this full scope of service content operation. As
a result, the solution has unique capabilities for efficiency, trustworthiness, relationships and quality that only
an end-to-end solution can provide. The inherent flexibility manages and delivers both PTC-sourced and external
source content, enabling service operations to provide today’s best available value with a “high ceiling” to grow
content quality over time. World-class organizations deploy PTC Service and Parts Information to achieve
sustained strategic differentiation through high-quality service content.
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This Service Information Solution Enables:
• Technical, parts and graphical information that is contextually rich to drive precision filtration for the
service event at hand
• Exceptional scalability for large content sets and worldwide/global user bases Aggregation of multiple data
sources and formats into a single user interface for better change management process, revision
management and accelerated overall service information processes
• Associative re-use of upstream engineering data such as Engineering Bills of Material (eBOM) and
Computer Aided Design (CAD) models, to drive authoring efficiency and change process for ensuring end
user content trustworthiness
• Enhanced service parts revenue with access to high quality, product-centric parts information,
both directly and from related technical sources
“
PTC provides the end-to-end integrated solution for equipment service
information. We span authoring, management, and delivery of all needed
content types – XML topics, documents, 2D/3D graphics, and parts
information. The solution associates this information from Engineering
through Tech Pubs to the end user, ensuring its trustworthiness and
precise filtration for the service task at hand. It enables the best-available
service information to drive parts revenue, productivity, and loyalty.”
Hiren Kumbhojkar
Senior Director, SLM Solution Management, PTC
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Key Benefits
Comprehensive Capabilities
• Improves service parts revenue
Create associative, structured, and illustrated
content in a single environment:
• Improves technician effectiveness
• Improves service and brand reputation
• Component-based authoring for service information
including text, graphics, and parts
• Associative 2D & 3D Illustrations from CAD and
service Bill of Material (BOM) from eBOM/mBOM
Manage context-based service and parts information
and change processes:
• Organize text, graphics, and part content around
common product structure
• Manage Information based on product hierarchy,
product structure, information type, etc.
• Associative change management process to ensure
published information is current and up to date with
engineering source data
Deliver configuration-specific,
graphically-supplemented information:
• Contextually filtered for the user’s product and
task at-hand
• Delivery of dynamic, interactive and textual 2D/3D
information including parts lists
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Transforming Service with PTC Service Lifecycle Management
The potential for service revenue continues to grow along with customer expectations. PTC Service Lifecycle
Management (SLM) combines industry-leading IoT platform technology with best-in-class service solutions to
reduce unplanned downtime, increase equipment availability and deliver the world-class service your customers
demand. Together with PTC, your service organization can make smarter decisions by analyzing your service and
product data in real-time, differentiating your service offering by improving service delivery and helping redefine
value for your customers and your organization with outcome based service offerings.
PTC Global Services
• A Value Centric Engagement Model ensures cross-organizational alignment on key business objectives,a
detailed roadmap that connects business need with technical feasibility and clear accountability for
program governance and decision making
• Ensures that PTC technology is aligned with your strategic business requirements, best practice processes,
and organizational constraints
• Adapts to your priorities while minimizing deployment risks, accelerating time to value, and increasing
flexibility for future organizational needs
• Role-based adoption programs enable a customized approach tied directly to the deployment roadmap
and to individual and work group needs for process improvement
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To learn more about the PTC Service and Parts Information Solution, please visit:
PTC.com/service-lifecycle-management/service-parts-information
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We provide technology solutions that transform
how customers create, connect, operate, and service products
© 2016, PTC Inc. All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice,
and should not be taken as a guarantee, commitment, condition or offer by PTC. PTC, the PTC logo, Product & Service Advantage, Creo,
Elements/Direct, Windchill, Mathcad, Arbortext, PTC Integrity, Servigistics, ThingWorx, ProductCloud and all other PTC product names and
logos are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States and other countries. All other product or
company names are property of their respective owners.
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