A strategic alliance of businesses, ministries,
churches and individuals delivering HOPE
…in substance as well as message.
A family of services to and
through the transportation
industry
We Deliver Hope
Special Transportation Alliance
Truck Drivers’ Memorial Cemetery
www.hopehaulers.com
We Deliver Hope
Background: Chuck Sonn

Audit Liaison MD-DOT / FHWA

Fuel Manager (700 trucks)

Fuel Consultant (20,000 trucks)

Director of Recruiting (700 trucks)

Ministry Development / Chaplain
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We Deliver Hope
The Formula for Success

Biblically-based foundation

Success = Serve + Grow (In that order)
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We Deliver Hope
Opportunity with Drivers

Retention vs. Fleet Development

Perspective is Important

Positive Delivers Progress
www.hopehaulers.com
We Deliver Hope
Focus on the Positive …
Build Stable Fleet

Turnover example:
100 drivers, 100% turnover

50 drivers stable, 2 turns

75 drivers stable, 4 turns

Raw cost is same to hire (100 drivers)

Real cost differs due to intangible costs
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We Deliver Hope
The Cost of Driver Turnover

Tangible – personnel, payroll burden,
office space & supplies, administrative
(dac, mvr, drug screen), phone, office
equipment, orientation, etc.

Intangible – accidents, service failure, out
of route, out of network, workers comp
claims, breakdowns, communication
problems, etc.

Trending is critically important – keep
score by length of service.
www.hopehaulers.com
We Deliver Hope
The Recruiting Process

Who is your best recruiter? (driver)

Who is your best hire?

Experience requirements?

Career change students?

Keep score.
(driver referral)
www.hopehaulers.com
We Deliver Hope
What OTR Drivers are Looking For

Pay

Benefits

Home time

Equipment

Quality of job (service area, in-cab
benefits, fuel network, etc.)

Quality of Life and Personal
improvement
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We Deliver Hope
Quality of Life
The best product or service to improve life on
the road is based on new technology. Our
industry, country and world have been moved
into cyberspace. Now the driver can have this
in the cab of his truck. WI-FI or wireless
broadband can deliver unlimited resources for
entertainment, communication, personal
improvement and etc.
(Check out link or presentation for Truckstop.net)
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We Deliver Hope
Personal Improvement for Driver

Development
• Health
• Finances
• Communication (relationships)

Analysis
• Physical evidence (weight, illness, habits, etc)
• Garnishments

Forecasting
• Personal problems create service failures
• Keep score and be aware of those who don’t care
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We Deliver Hope
Relationship Management

When things go wrong we find out how
good our relationship is.

Our greatest opportunity to strengthen
relationship depends on our actions.

How do you handle illness, injury or death
on the road?
• Driver
• Family
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We Deliver Hope
Statistics
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We Deliver Hope
Statistics
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We Deliver Hope
Statistics … continued
Best Estimates Indicate 5:1 (Natural to Crash )

Total Deaths

Total Hospitalization

Indigent Deaths (1%)

Special Transport (1%)
4,500
186,000
45
1,860
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We Deliver Hope
Special Needs

National Truck Drivers Memorial Cemetery

Special Transportation Alliance
• AmCoach / TransAlive
• Regional Coaches (7 to start)
• RV Dealers Association
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We Deliver Hope
www.hopehaulers.com
We Deliver Hope
Value / Cost to Your Company

Value of a death / illness policy?

Cost of this policy to driver = $ 0

What is your driver worth? $/yr

Share with all employees $/mo (p/r deduct)

Share with trading partners and vendors

Will this build unity? Go the second mile!
www.hopehaulers.com
We Deliver Hope
Disaster Relief and
Community Involvement

Most companies already do this!

Ongoing monthly need for foodbanks
and/or shelters, Habitat, medical supplies,
etc. (4,000 loads / mo).

Logistics and automation being completed
by 2nd Quarter, 2004.
www.hopehaulers.com
We Deliver Hope
The Decision is Yours

It all begins with your drivers
…set yourself apart.

Most people will help those in need
…they just don’t look for them.

Giving is good business
…and it’s good for business.
www.hopehaulers.com
A family of services to and
through the transportation
industry
Fuel $.05
Drivers 10%