Gaming Agent - Investigations and Enforcement Bureau, Gaming Agents Division
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming
law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a
regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three
casino licenses and one slots parlor license in Massachusetts.
The Commission is seeking to hire a Gaming Agent for the Investigations and Enforcement Bureau Gaming Agents Division. This position reports to the Supervising Agent of the Investigations and
Enforcement Bureau – Gaming Agents.
The Gaming Agent reviews the activities of a licensed gaming facility. The individual is responsible for
establishing and maintaining professional relationships with the operators and managers of the casinos,
and for maintaining constant communications with the Supervising agents in their assigned casino. The
Gaming Agent also works closely with federal, state, and local law enforcement agencies. The Gaming
Agent conducts regulatory investigations and prepares complex, detailed reports.
Examples of duties may include, but are not limited to, the following:
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Establishing and maintaining a professional relationship with the management of the licensed
casino by MGC.
Assisting the Supervising Agent of IEB with the creation of policy and procedures within the IEB’s
Gaming Agent section
Monitors the casino/hotel activities for the MGC with emphasis in monitoring revenues and
gaming operations of the casino industry
Assuring that all laws and regulations are followed by the casino licensees
Establishing and maintaining professional relationships with casino management, with all levels
of law enforcement, with the all levels of management of casino properties, and other
government agencies
Provides Gaming Agent assistance to other divisions of the MGC and the State Police upon
request
Assists in recommending regulations, policies and procedures to improve the effectiveness and
productivity of the Gaming Agents
Audits casino accounting records
Identifies deficiencies in the system of internal Controls of a casino licensee and recommends
appropriate changes
Monitors state-of—the-art developments in casino operations and develops related techniques
Reviews complaints from the public, licensees and other gaming officials and takes actions as
appropriate
Communicating and cooperating with Gaming Commission State Police to avoid duplication and
ensure effective and efficient regulation
Assuring that all criminal activity in casinos is referred to the Massachusetts State Police and any
other appropriate law enforcement agency
Providing all necessary testimony to any appropriate hearing or court
Assisting in detecting and properly investigating any violations of gaming laws or regulations
Investigating all violations, preparing reports, and submitting reports to the Supervising Agent of
the IEB
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Building constructive working relationships characterized by a high level of acceptance, integrity,
cooperation, and mutual regard
Responds to all patron complaints and questions and attempts to resolve all complaints from
patron in a satisfactory and equitable manner
Observes the gaming floor for suspicious activity and report same to Supervising Agent. Provides
follow-up as necessary to ensure compliance
Engages in the practice of ongoing review of slot machine activity to ensure that all machines
are functioning as required
Conducts inquiries regarding casino operations and secures copies of documents, tapes/disks,
reports, logs, etc. that are necessary to ascertain compliance with all laws and regulations
Cooperates with the investigation and prosecution of violations of the gaming law and
regulations
Building and maintaining internal and external customer satisfaction
Earning the trust, respect, and confidence of co-workers and customers, in good times and bad,
through honesty, forthrightness and professionalism
Contributing actively to a work environment that embraces diversity and brings together the
strengths and perspectives of diverse groups to meet organizational goals
Accepting personal responsibility for the job, and for the quality and timeliness of work and
meeting expectations
Seeking opportunities to resolve problems, achieve goals, or otherwise advance the
organization’s mission
Performs other related duties as required
Required Skills:
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Ability to obtain substantial knowledge of laws and regulations pertaining to the Commission
and to gaming in Massachusetts, and the ability to apply that knowledge to the review and
analysis of information
Ability to learn and interpret regulations, policies, and procedures pertaining to gaming
enforcement
Ability to learn investigative techniques, principles, and procedures
Ability to learn count room operations
Ability to learn casino surveillance and security operations
Ability to learn investigative techniques, principles, and procedures
Ability to prepare properly documented investigative reports and findings
Ability to establish and maintain effective working relationships with co-workers, gaming
facilities, and law enforcement officials
Ability to communicate effectively, orally and in writing
Ability to learn the operations of gaming establishments and understand casino games and
devices
Ability to determine and assist in determining violations and non-compliance under the laws,
regulations, and conditions established by the Commission
Ability to prepare clear and comprehensive reports
Minimum Experience, Education, and Training:
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Bachelor’s degree or higher in a related field from an accredited college or university
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Employee will be required to possess a valid driver’s license
There are multiple positions available for each casino licensee. The shifts are as follows:
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Grave Shift: 11pm to 9am, 10 hour work shift, 4 days per week.
Day Shift: 7am to 3pm, 8 hour work shift, 5 days per week
Swing Shift: 3pm to 11pm , 8 hour work shift , 5 days per week
The Salary range is $43,000 to $65,000 and is commensurate with experience.
To apply, please send a cover letter as an email, including salary requirements, along with your resume,
to [email protected]. The job title should appear in the subject field.
The successful candidate will be required to pass an extensive background check that includes a full
credit check, CORI, drug screen, and finger printing.
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to
afford equal employment opportunities to all qualified individuals, without regard to their race, color,
ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship
status, veteran status, gender identity or expression, or any other characteristic or status that is
protected by federal, state, or local law.
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