Key Strategies to Maximize Your Mobile Marketing November 2009 For more information, please contact [email protected] Overview Function, features, demand & price are converging The size of the market and potential to target is appealing – 35mm Smartphone users – 200mm+ not-so-smart phones Connecting the PC to Mobile dots is critical going forward – We are closer to calling mobile advertising “early” rather than “bread and butter” So how do I move my mobile advertising initiatives forward? – Who is advertising and how much? – How do I find my target? – How do I measure the value of my mobile campaign? Sample – Building and Measuring a Automobile Mobile Ad Campaign © comScore, Inc. Proprietary and Confidential. 2 There are 235mm Mobile Subscribers; about 35mm are Smart Phone Users… Rapid, exponential growth over last year Distinct demographic skews (Males, 18-44) Disproportionately contributes to key non-voice services – 3x as likely to browse mobile web – 3x as likely to use a mobile app – 2x as likely to send photos or videos Smart Phone Penetration (by OS) Google 3% Apple 20% Smart vs. Non-Smart Phones Smart 12% Microsoft 24% Symbian 3% Non-Smart 88% Palm 8% RIM 42% Product: MobiLens Data: Three month average ending July 09 © comScore, Inc. Proprietary and Confidential. 3 Country: US - N= 35,520 Voice Is No Longer the Killer App Mobile Browsers, Application Users and Downloaders (Mobile Media Users) Growing 24% Year on Year 34% (80.1 million) of Mobile Users Browse, Use an Application or Download - Mobile Media Users An additional 31 % of the market also use text messaging (SMS), with the remainder just using voice services The number of „Just Voice‟ users has fallen 18% year on year, from 45% to 35% Increase in mobile media users linked to handset sales cycle. Market Segments 36.0% 14.0% 34.4% 13.0% 34.0% % Market 32.0% 30.0% 12.0% 29.6% 11.0% 28.0% 10.0% 26.0% 9.0% 24.0% 8.0% 22.0% 7.0% 20.0% 6.0% Mobile Media Users % Device < 2 Months Old % Mobile Media Users and % New Device Owners Just Voice, 35% Mobile Media, 34% SMS (and not mobile media), 31% Device < 2months old (one month snapshot data) Product: MobiLens Data: Three month average ending June 09 © comScore, Inc. Proprietary and Confidential. 4 Country: US - N= 33,453 Mobile Owners Are More Likely to Use Mobile Media If They Have a New Device This brings up two points: Device technology is improving and is enticing a greater % of people to use mobile media with their new device. Usage can then tail off after the initial excitement recedes. This is however dependent on the type of device. For example the % of smartphone owners who use mobile media only reduces by 13% over a year, this is compared to an 82% reduction in the % of non-smartphone owners over the same period. % Mobile Media Users by Length of Device Ownership 60.0% 54.5% % Mobile Media Users 50.0% 45.7% 38.9% 40.0% 31.1% 30.0% 26.0% 20.3% 20.1% 20.0% 10.0% 0.0% < 2months old 2-6 months ago 7-12 months ago 13-18 months ago 19-24 months ago 25-36 months ago Product: MobiLens Data: Three month average ending June 09 © comScore, Inc. Proprietary and Confidential. 5 Country: US - N= 33,453 37+ months ago The PC Internet Took Off When People Moved From Dial-Up to Broadband. Mobile Will Be The Same. When the network speed gets faster (3G), devices improve (smartphones) and cost come under control (data plans) people are more likely to use more mobile media services. Owners of any one of these three characteristics are more likely to use mobile media than the norm. 93% of mobile users who have a 3G smartphone and an unlimited data plan are mobile media users, 171% more likely than the average mobile owner. Growth of Market Enablers 37.3% 40.0% 35.0% % Market 30.0% 28.9% 25.0% 17.5% 20.0% 15.0% 12.6% 10.0% 8.1% 13.1% 5.0% 0.0% 200806 200807 200808 200809 3G 200810 200811 200812 Unlimited Data Plan 200901 200902 200903 Smartphones Product: MobiLens Data: Three month average ending June 09 © comScore, Inc. Proprietary and Confidential. 6 Country: US - N= 33,453 200904 200905 200906 So what kind of ads are mobile users who are browsing seeing? Top Mobile Advertising Sectors Rank Industry Sector Ad Index 1 Mobile Content and Publishing Mobile Publishing 698 2 Mobile Content and Publishing Mobile Personalization 680 3 Mobile Content and Publishing Mobile Social Media 660 4 Consumer Discretionary Broadcasting & Cable TV 575 5 Information Technology Internet Software & Services 497 6 Consumer Staples Personal Products 398 7 Information Technology Application Software 360 8 Consumer Discretionary Movies & Entertainment 342 9 Mobile Content and Publishing Mobile Games and Applications 329 10 Consumer Discretionary Automobile Manufacturers 226 Source: comScore Ad Metrix Mobile, Aug 2009 © comScore, Inc. Proprietary and Confidential. 7 So what kind of ads are mobile users who are browsing seeing? Top Mobile Advertising Sectors Rank Industry Sector Ad Index 1 Mobile Content and Publishing Mobile Publishing 698 2 Mobile Content and Publishing Mobile Personalization 680 3 Mobile Content and Publishing Mobile Social Media 660 4 Consumer Discretionary Broadcasting & Cable TV 575 5 Information Technology Internet Software & Services 497 6 Consumer Staples Personal Products 398 7 Information Technology Application Software 360 8 Consumer Discretionary Movies & Entertainment 342 9 Mobile Content and Publishing Mobile Games and Applications 329 10 Consumer Discretionary Automobile Manufacturers 226 Source: comScore Ad Metrix Mobile, Aug 2009 © comScore, Inc. Proprietary and Confidential. 8 So what are my competitors doing in the space? Ad Metrix Mobile: A Comprehensive View of the Mobile Display Advertising Landscape • Ad Metrix Mobile reports the who, what, where and when of advertising on the mobile web so you can Better plan your mobile advertising campaigns Understand competitors‟ mobile presence Know who to sell to and when to call • Answer questions such as: Which publishers have secured advertising from which brands? Which advertisers and industries are the most active in advertising on mobile? Within a competitive set, how does the creative strategy differ across brands? Which ad servers are being used by publisher and advertiser? © comScore, Inc. Proprietary and Confidential. 9 Tracking of the Most Popular Destinations & Devices • Carrier deck Updated monthly to capture feature phone traffic to brands linked from operator portals. • Unique URLs by carrier • Top off deck entities updated monthly to include new properties adopting display advertising • New platforms attract advertisers targeting their audience by device. © comScore, Inc. Proprietary and Confidential. 10 Source: comScore Ad Metrix Mobile Pull reports from Ad Metrix Mobile according to your needs Ad Metrix Mobile Advertiser Reports brands that advertise on the mobile web Publisher Reports major web publishers and the companies that advertise on each of them Creatives Reports actual images of all advertisement creative seen in a month Detailed Reports 1 2 3 4 Insights: Who’s advertising what on the mobile web? When, where, and what are they advertising? How have they changed over time? © comScore, Inc. Proprietary and Confidential. 11 5 Ad Metrix Mobile – Mobile Ads are categorized by Industry and Sector Industry Sector Advertising Apparel Retail Apparel, Accessories & Luxury Goods Auto Parts & Equipment Automobile Manufacturers Automotive Retail Broadcasting & Cable TV Casinos & Gaming Catalog Retail Computer & Electronics Retail Consumer Electronics Department Stores Education Services General Merchandise Stores Home Improvement Retail Homebuilding Hotels, Resorts & Cruise Lines Household Appliances Internet Retail Leisure Facilities Leisure Products Movies & Entertainment Photographic Products Publishing Restaurants Specialized Consumer Services Textiles Tires & Rubber Consumer Discretionary Consumer Staples Energy Financials Health Care Industrials Information Technology Materials Mobile Content and Publishing Telecommunication Services © comScore, Inc. Proprietary and Confidential. 12 Who is advertising in the Automobile sector on Mobile? BMW Ford GMC Honda Infiniti Jaguar Jeep Land Rover Nissan Porsche AG Subaru Suzuki Toyota Ad Index 3 121 3 2 227 487 1 108 8 16 4 2 317 Source: comScore Ad Metrix Mobile, Aug 2009 © comScore, Inc. Proprietary and Confidential. 13 Number of Creatives 9 101 8 4 32 30 4 108 21 12 10 5 126 We can further drill in to advertisers to understand which products they are advertising Brand BMW Ford Ford GMC Honda Infiniti Infiniti Jaguar Jeep Land Rover Land Rover Land Rover Nissan Porsche AG Subaru Suzuki Toyota Toyota Toyota Toyota Toyota Toyota Product BMW Local Dealers Ford 2010 Mustang Ford Dealers GMC Local Dealers Honda Local Dealers Infiniti G Series Infiniti Local Dealers Jaguar XF Jeep Local Dealers Land Rover LR2 HSE Land Rover LR3 Land Rover Range Rover Sport Nissan Local Dealers Porsche AG Automobiles Subaru Local Dealers Suzuki Local Dealers Toyota Cars Toyota Corolla Toyota Local Dealers Toyota Prius Toyota Vehicle Spotlight Toyota Venza Source: comScore Ad Metrix Mobile, Aug 2009 © comScore, Inc. Proprietary and Confidential. 14 Ad Index 6 124 81 5 4 28 356 825 2 1 1 181 13 27 7 3 52 142 22 102 74 145 Where are they advertising (and where might I want to advertise)? Time Period: August 2009 Advertiser: Tata Motors Limited Brand-Product: Jaguar XF, Land Rover LR2 HSE, Land Rover LR3, Land Rover Range Rover Sport 3GForFree.com A and E Mobile ABC News Mobile Accuweather.com Wireless AOL Mobile Beauty Riot Mobile Bossip Mobile Boston.com Mobile Buzznet Mobile Car and Driver Mobile CBS Mobile CBS Mobile News CBS Sports Mobile Cellufun CNET Mobile CNN Mobile College Humor Mobile courier-journal.com Mobile Cracked.com Mobile DailySentinel.com Mobile Dayton Daily News Mobile Deadspin Mobile digg Mobile E! Online Mobile Edmunds.com Mobile eHow Mobile Elle Mobile eVite Florida Today Mobile Fox Business Mobile Frengo Mobile FunForMobile.com Mobile GamePro Mobile Gawker Mobile go2 Mobile Gossip Bucket Mobile Gossip Girls Mobile History Mobile Hollywood.com Mobile Indystar.com Mobile Journal News Mobile JustJared.com Mobile kiwibox Mobile Kotaku Mobile Lifehacker Mobile LimeLife Mobile Mapquest Mobile Maxim Mobile © comScore, Inc. Proprietary and Confidential. Mocospace Mobile Movietickets.com Mobile MSN Mobile mywaves Mobile Myxer Mobile New York Post Mobile NewsMax Mobile NFL.com Mobile NHL Mobile PalmBeachPost.com Mobile Perez Hilton Mobile Playboy Mobile Pocket PC Freeware. mobi Premiere Mobile RealGM Mobile Red Carpet Magazine Mobile Shape Magazine SignOnSanDiego.com Mobile Smartphone Freeware.mobi SnapMyLife Mobile Star Mobile Starpulse.com Mobile StarTribune.com Mobile statesman.com Mobile 15 StupidVideos.com Mobile tampabay.com Mobile TapTap Mobile The Biography Channel Mobile The CW Mobile The Honolulu Advertiser Mobile the Insider Mobile The Onion Mobile Thumbplay Mobile TinyTube.net Mobile TMZ Mobile Topix Mobile treemo Mobile TV Guide Mobile Twilight Zone Mobile UFC Mobile Us Mobile wattpad Mobile Weather Bug Mobile Weather Underground Mobile Xanga Mobile Yahoo! Mobile Zedge Mobile Zoovision Mobile Source: comScore Ad Metrix Mobile, Aug 2009 How are they advertising and what kind of creatives are being used? Sector Name: Industry: Advertiser: Division Name: Brand Name: Consumer Discretionary Automobile Manufacturers Toyota Toyota Motor Manufacturing North America Toyota Product Name: Venza Product Name: Cars Product Name: Corolla Product Name: Local Dealers Product Name: Prius Product Name: Vehicle Spotlight Source: comScore Ad Metrix Mobile, Aug 2009 © comScore, Inc. Proprietary and Confidential. 16 How are they advertising and what kind of creatives are being used? Sector Name: Consumer Discretionary Industry: Automobile Manufacturers Advertiser: Tata Motors Limited Division Name: Land Rover N.A. Brand Name: Land Rover Product Name: LR2 HSE Division Name: Jaguar Cars Limited Brand Name: Jaguar Product Name: XF Product Name: LR3 Product Name: LR2 HSE Source: comScore Ad Metrix Mobile, Aug 2009 © comScore, Inc. Proprietary and Confidential. 17 What about looking at user intent? Announcing Plan Metrix Mobile (PMxM): Media Planning With A Mobile Slice comScore Plan Metrix Mobile is an extension of the industry-leading comScore Plan Metrix® service that combines mobile Internet users‟ behavior with detailed information on their lifestyles, interests, attitudes and product preferences. Plan Metrix Mobile provides users with a tool that allows them to identify a set of mobile brands that meet their target demographic and psychographic requirements. Provides three Powerful Inputs (Consumer Behavior and Affinities , Mobile Device Ownership Characteristics & Mobile Content Consumption) for mobile media planning. Plan Metrix Mobile allows advertisers, ad networks and publishers to create a consideration set that meets their goals. © comScore, Inc. Proprietary and Confidential. 18 Plan Metrix Mobile (PMxM): Clear Benefits For All Participant in the Mobile Marketing Ecosystem Plan Metrix Mobile helps you answer questions such as: – How can I go beyond standard demographics to describe my audience? – What are the lifestyles, interests and product preferences of visitors to a particular site or a site category? – What role does device type play in targeting my desired consumer segment? – When my target audience is defined by lifestyles and interests, where can I find them on mobile? Agencies and Advertisers can use Plan Metrix Mobile™ to: – Build powerful media plans and persuasive campaigns based on a deep understanding of your target audience‟s on-device and off-device behavior – Align your marketing strategies with key interests and lifestyles – Identify relevant mobile properties and size any target audience based on the needs of a specific media plan – Identify a set of mobile web properties that meet target demographic and psychographic requirements across more than 5,000 variables, including purchasing habits and media consumption © comScore, Inc. Proprietary and Confidential. 19 How big is the auto buyer audience in the mobile space? Very likely to buy auto in the next 6 mo Cell Phone Users: Non-Voice consumption: © comScore, Inc. Proprietary and Confidential. 20 10.6MM 6.6MM comScore Plan Metrix Mobile, August 2009 Data Plan Metrix Mobile (PMxM): Consumer Behavior & Affinities Data Hierarchies Defined Over 5,000 Behavior & Affinities Targets across 18 key categories Auto Behavioral Segments Business Purchase Decisions Demos Electronics/Computers Health Home & Living Financial Food & Beverage Internet Usage Music/Video Books Portal Service Affiliation Retail/Apparel Sports/Leisure Telecommunications Traditional Media Travel Work Demos © comScore, Inc. Proprietary and Confidential. \ 21 Plan Metrix Mobile (PMxM): Mobile Content Consumption Data Hierarchies Defined Contains Brand reporting at the categories (8 total), Sub Category (32 total) & individual brand level (200 unique brands)* * Top 50 brands only availed in excel © comScore, Inc. Proprietary and Confidential. 22 Community – Dating – Photo/Video Sharing – Social Networking/Chat/Blog Directories – Business Directories – Classified Listings – Entertainment Listings – Job Listings – Maps/Directions – Real Estate – Restaurant/CityGuides – Traffic – TV Listings Personal Email Search Entertainment – Family Entertainment – Games – Health/Spiritual – Horoscopes – Humor – Magazines Instant Messaging News – Entertainment News – Financial News – Local/World News – Sports News – Technology News – Weather Utilities – Auction/Classifies – Banking/Credit – Electronic Payments – Reference – Retails – Shopping/Price Guides – Stock Trading – Travel On which categories can I find Auto Buyers on Mobile? Mobile Media Category Visitation by Auto Buyers August 2009 Mobile Categories Community Directories Entertainment IM News Personal Email Search Utilities Target Composition 24% 21% 27% 23% 20% 20% 18% 20% © comScore, Inc. Proprietary and Confidential. 23 Target Composition Index 314 271 351 296 253 251 234 261 comScore Plan Metrix Mobile, August 2009 Data On which sub-categories can I find Auto Buyers on Mobile? Sub Category Community Dating Photo/Video Sharing Social Networking/Chat/Blog Directories Business Directories Classified Listings Entertainment Listings Job Listings Maps/Directions Real Estate Restaurant/City Guides Traffic TV Listings Entertainment Family Entertainment Games Health/Spiritual Horoscopes Humor Men's Magazines Women's Magazines Target Composition Target Composition Index 25% 23% 326 300 24% 304 23% 30% 24% 35% 21% 22% 15% 25% 20% 292 382 313 455 268 282 188 314 254 11% 36% 13% 22% 20% 32% 15% 144 460 172 277 261 405 192 © comScore, Inc. Proprietary and Confidential. Sub Category News Entertainment News Financial News Local/World News Sports News Technology News Weather Personal Email Personal Email Search Search Utilities Auction/Classified Banking/Credit Electronic Payments Reference Retail Shopping/Price Guides Stock Trading Travel 24 Target Composition Target Composition Index 25% 23% 22% 20% 24% 18% 327 298 281 258 310 235 20% 251 18% 234 20% 26% 38% 17% 27% 253 334 490 215 349 22% 18% 25% 286 231 319 comScore Plan Metrix Mobile, August 2009 Data On which mobile brands can I find the most number of visitors who are very likely to buy a car in the next 6 months? Top Mobile Media Sites Visited by Auto Buyers August 2009 Mobile Sites Google Yahoo! Microsoft Facebook MySpace Operator The Weather Channel Craigslist Paypal AOL © comScore, Inc. Proprietary and Confidential. 25 Visitation (MM) 4.6 3.8 2.9 2.7 2.2 1.9 1.8 1.6 1.3 1.2 comScore Plan Metrix Mobile, August 2009 Data On which mobile brands am I most likely to find a person who will buy an auto in the next 6 months? Top Mobile Media Sites To Target Auto Buyers August 2009 Target Target Composition Mobile Brand Composition Index Careerbuilder.com 54% 689 Comcast 47% 597 Paypal 43% 552 People 35% 455 Weatherbug 35% 453 Reuters 34% 440 Bank of America 34% 431 MSNBC 30% 388 Craigslist 30% 384 Monster.com 30% 383 © comScore, Inc. Proprietary and Confidential. 26 comScore Plan Metrix Mobile, August 2009 Data There are 1,034 Separate Devices Being Used to Access Mobile Media in the US Top 6 devices represent 12% of mobile media users, top 20 devices – 25%. There is an extremely long tail. Although the iPhone gains a large amount of publicity it currently represents 8% of mobile media users. Samsung, Motorola and LG have 20% of mobile media users each. Product: MobiLens Data: Three month average ending June 09 © comScore, Inc. Proprietary and Confidential. 27 Country: US - N= 33,453 Plan Metrix Mobile allows advertisers to identify key mobile segments based on OEMs and devices People looking to buy a car in the next six months are much more likely to have smartphones. This heavily active mobile content consumer group is also the best audience for targeting automotive ads Who’s buying? Who’s not buying? Very likely to buy a car in the next 6 months All Mobile Users Blackberry… Apple Users Very unlikely to buy a car in the next 6 months All Mobile Users 100 237 388 Nokia Sanyo UT Starcom % Reach Composition Index % Reach Composition Index © comScore, Inc. Proprietary and Confidential. 100 104 109 130 28 comScore Plan Metrix Mobile, August 2009 Data What kind of mobile plans do Auto Buyers have? 50% of people very likely to buy a car in the next 6 months subscribe to data services, or about 2.2X the average 52% of people very likely to buy a car in the next 6 months have a text message plan, or about 31% higher than the average phone user Mobile Subscription Plan Reach/Index by Type For Auto Buyers Category Data Service Data Service (limited) Target Group Target Composition Reach Index 50% 220 11% 271 Data Service (unlimited) Photo Msgs Text Msgs © comScore, Inc. Proprietary and Confidential. 40% 24% 52% 29 209 148 131 comScore Plan Metrix Mobile, August 2009 Data Discover the highest-value carrier markets for mobile media planning What are the most strategic operator partnerships for automotive advertisers? AT&T and T-Mobile users are the highest probability audience; small operators may present an opportunity to influence user intent Where best to influence users with ads? Who is the most relevant audience? Neither likely nor unlikely to buy a car in the next 6 months Very likely to buy a car in the next 6 months All Mobile Users AT&T Users T-Mobile Users 100 124 127 All Mobile Users Cricket Other Metro PCS % Reach Composition Index % Reach Composition Index © comScore, Inc. Proprietary and Confidential. 100 145 205 341 30 comScore Plan Metrix Mobile, August 2009 Data But how do I measure the impact of mobile advertising? Brand Metrix Mobile The randomized experimental design creates campaign exposed (Test ad cell) and non-exposed groups(Control ad cell) Both groups are invited and surveyed with the same screeners and incentives via our proprietary technology Exposed to Ads (Test Cell) Not exposed to Campaign Ads (Control Cell) © comScore, Inc. Proprietary and Confidential. Since a limited number of phones are able to accept cookies at this time, we collect control respondents prior to campaign launch in order to gather a clean sample. 31 A survey instrument available on any phone capable of web browsing Typical Measures Include Demographics – Age, Gender, Income Awareness – Unaided & Aided Favorability Purchase or other intent Ad or Message Recall Campaign specific questions © comScore, Inc. Proprietary and Confidential. 32 Best Practices for Deployment of Survey Because attention spans on mobile devices are very short it is important that our surveys are also kept very short (around three minutes). Limiting the surveys to 10 questions in total with no more than 5 answer choices in a given question to avoid the need for scrolling. – Experience has told us that 7-9 questions is the most you are going to be able to get into a questionnaire before losing attention. One to two questions per page is currently where we are with format. The surveys can incorporate skip patterns/logic as well as randomization. Text of over 20-25 characters in a question (or answer) causes wrapping and thus scrolling and thus losing participation and quality (most likely) of answers. © comScore, Inc. Proprietary and Confidential. 33 Custom Options Available As Well Completing a more detailed survey off-device – In some cases you will need to go beyond the 10 questions that on device surveys are typically limited to. We have a proven approach in which we recruit respondents on devices but incentivize them to complete a more detailed survey online. Re-contact Studies – In many cases, an additional survey way is optimal to measure actual purchased behavioral, etc. Integration with larger Web based display campaign – Quite often Mobile is part of a larger media buy. We are able to “add” on a mobile component to our standard BMX surveys and produce cross platform comparison reports. © comScore, Inc. Proprietary and Confidential. 34 Benchmark your Success with our Mobile Norms Data: In Many Cases, Mobile Is More Effective Then PC Delta Brand A Delta Brand B Delta Brand C Delta Brand D Average Delta Online Top of mind awareness of brand +12 +1 +18 --- +1 Total awareness of brand --- +3 -3 --- +2 Awareness of ad +16 +16 +8 +8 +3 Likelihood to recommend brand +4 +1 +1 --- +1 Purchase consideration +4 +0 +7 +4 +4 Point lift based on exposure © comScore, Inc. Proprietary and Confidential. 35 Summary Function, features, demand & price are converging The size of the market and potential to target is appealing – 35mm Smartphone users – 200mm+ not-so-smart phones Who is advertising and how much? – comScore Ad Metrix Mobile – Top mobile sites crawled for clickable advertising that is organized, categorized, aggregated and made available for analysis Where can I find my target on mobile devices and in mobile channels? – comScore Plan Metrix Mobile – Over 5,000 data points looking at mobile consumer lifestyles, interests, attitudes and product preferences. How do I measure the value of my mobile campaign? – comScore Brand Metrix Mobile – Lift analysis of changes in brand awareness and © comScore, Inc. Proprietary and Confidential. 36 Thank You. THE GLOBAL SOURCE OF DIGITAL MARKET INTELLIGENCE™ For more information, please contact comScore Mobile [email protected]
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