State Information Technology Agency
REPORT TO THE PORTFOLIO COMMITTEE
FOR
PUBLIC SERVICE AND ADMINISTRATION
MATTERS FOR DISCUSSION
 SITA’s Mandate (SITA Act 88 of 1998)
 MANDATED SERVICES TO GOVERNMENT
 MUST” AND “MAY” SERVICES
 SITA OFFERINGS EXPLAINED
 SERVICE DELIVERY PRESCRIPTS
 PROCUREMENT ISSUES RAISED
 TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE)
 TENDERS MENTIONED IN THE MEDIA (SMART CARD)
 COMPREHENSIVE CLIENT LISTS & INFORMATION
 ALLEGATIONS OF CORRUPTION LEVELLED AGAINST SITA
 HIGH RISK AREAS FOR CORRUPTION
 WHAT HAS ANALYSIS PROVIDED?
2
SITA MANDATE
SITA’s Mandate (SITA Act 88 of 1998)
to (a) improve service delivery to the public through the provision of
information technology, information systems and related services in a
maintained information systems security environment to departments
and public bodies;
and (b) promote the efficiency of departments and public bodies through
the use of information technology.
MANDATED SERVICES TO GOVERNMENT
Private Telecoms Network
(Act) – Full Life Cycle
… and Services as
per BA
(Reg 5)
ICT Research
Plan
(Reg 4.4)
IS Inventory
(Reg 4.6)
Disaster Recovery
Strategy
(Reg 4.1.2)
Transversal Systems
(Act) – Full Life Cycle
Manage ICT
Procurement
(Reg 7.4, 8.2,
10.2, 10.12, 11.1)
Standards &
Certification
(Reg 4.2 & 4.3)
IS Convergence
Strategy
(Reg 4.1.1)
“MUST” AND “MAY” SERVICES
SITA must:
SITA may:
• Provide and maintain a PTN / VAN
• Provide training
• Provide and maintain transversal information
systems
• Provide application software development
• Provide data processing for transversal information
systems
• Procure IT for government
• Set standards regarding interoperability
• Set standards regarding information systems security
• Certify all acquisitions for compliance with
interoperability and security standards
• Maintain software and infrastructure
• Provide data processing for department-specific
applications or systems
• Provide technology or business advice for IT
• Carry out research and development
• Provide management services
• Sell authentication products
• Eliminate duplication
• Leverage economies of scale
N.B.: MAY services become MUST services after they have
been included in a Business Agreement with a Department
SITA OFFERINGS EXPLAINED
THE SITA SERVICE CATALOGUE
• The SITA Service Catalogue provides a detailed explanation of the
services that SITA provides.
- The service provision happens within 7 capability areas.
- The capability areas are then broken down into 56 service groups or subcapability areas.
- The sub-capability areas are in turn broken down into 233 services elements.
- The service elements comprise of 1140 service components.
THE SITA SERVICE CATALOGUE
(as made communicated to SITA clients)
Full Outsourcing
End-to-end management of IT operations to enable high
performing business
Systems Integration & Solution
Development
Predictable delivery and integration of new & existing
systems to transform business processes into industrial
solutions
MANAGED APPLICATIONS
SOLUTION DEVELOPMENT
MANAGED DESKTOP
SYSTEMS INTEGRATION
MANAGED INFRASTRUCTURE
Value Add Services
Support & Transaction Services
SITA offers a spectrum of additional services to address
your professional and business requirements
Provisioning of support services that ensures the
successful execution of IT initiatives and processes
SOURCING
COMMERCIAL PRINTING
IT CONSULTING & ADVISORY
TRAINING
INFORMATION MANAGEMENT
BUSINESS CONTACT CENTRE
SECURITY MANAGEMENT
PROJECT MANAGEMENT
OUTSOURCING SERVICES
Business Service
Description
Services
MANAGED
APPLICATIONS
A complete suite of application
management services including
maintenance and support of an
application, groups of applications or
the entire application portfolio
• Application Problem Resolution and Application Service Support
• Application Deployment
– Full Application Rollout, Migration Preparations
• Application Security
– Encryption
• Application Maintenance
– Application Monitoring, Application Optimisation, Performance Reporting,
Database Maintenance and Support
MANAGED
DESKTOP
Managed desktop services provide a
cost effective approach to fully
manage specific desktop support
requirements including remote and
on-site support. Other services include
desktop security, software distribution
and patch management
• Desktop Management
– Desktop Backup, Image Management, Patch Management and Software
Distribution
• Device Lifecycle Management
• Field Support
– Hardware Maintenance & Support and Software Maintenance & Support
• File and Print Services
– Print Management and File Management
MANAGED
INFRASTRUCTURE
Managed infrastructure services
refers to the provision or management
of an organisation’s entire IT
infrastructure to enable the
streamlining of IT operations while
increasing flexibility, scalability,
predictability and security
• Hosting and Storage Services
• Network Connectivity
– Wide Area Networks, Local Area Networks, Internet Connectivity, Remote
Access
• Telephony
– IP Telephony, Voice / Video Conferencing
• Unified Messaging
– Email, Fax, Voicemail, SMS and IM Integration
• Collaboration Services
– Web Conferencing, Collaboration Workspace
VALUE ADD SERVICES
Business Service
Services
Description
SOURCING
Through the identification of synergies in government
acquisitions, the scale of consolidated government spend
can be leveraged to cost-effectively procure IT on behalf of
government clients. End-to-end sourcing services includes
strategic sourcing to address similar cross government
requirements as well as singular procurement request
fulfillment for specific requests
•
•
•
•
•
•
•
Strategic Sourcing
Tactical Sourcing
Vendor Management
Contract Management and Maintenance
Requisition and Fulfillment
Supply and Demand Management
Procurement Reporting
IT CONSULTING
& ADVISORY
Consulting and advisory service focuses on providing high
value consulting services in the key areas of IT strategy,
security, governance and enterprise architecture. These
services assist in defining how organisation’s IT capabilities
operate and ensure that the solutions developed adhere to
the government wide architectural, interoperability and
security standards
•
•
•
•
•
•
•
•
Enterprise Architecture
Technology Research
IT Governance Maturity Assessment
IT Governance Design
IT Strategy Development
IT Strategy Execution
Security Advisory
Certifications
INFORMATION
MANAGEMENT
The ability to access, share and use timely information is
critically important to business efficiency. SITA Information
Management services has a deep understanding of the
business and technology dimensions of the information
challenge to help organisations improve decision making,
financial management, regulatory compliance and customer
service
•
•
•
•
Business Intelligence
Data management & Architecture
Information Management Diagnosis
Portals and Content Management
VALUE ADD SERVICES, continued
Business Service
SECURITY
MANAGEMENT
Services
Description
Security management encompasses the entire lifecycle of
security solutions from execution of initial security
assessments, certifications and strategies to the design,
implementation and operation of security solutions. Security
management services provide security solutions that ensure
compliance to information security standards
•
•
•
•
•
•
•
•
•
•
•
•
Security Strategy Development
Security Policy Development
Business Continuity Planning
Risk Management
Compliance Assessment and Certification
Security solution blueprint / architecture
development
Threat Management (Infrastructure,
Applications)
Vulnerability Management
Identity and Access Management
Security solution maintenance and support
Security Awareness and Training Programmes
Physical Infrastructure Security
SYSTEM INTEGRATION SERVICES
Business Service
SOLUTION
DEVELOPMENT
SYSTEM
INTEGRATION
Services
Description
System development brings together under one
umbrella the full scope of the solution development
lifecycle, from the project inception through to the
deployment of solutions into the operational
environment
• Application Planning
– High level requirements definition
– Current capability assessments
– Solution Blueprint
• Application Design
• Application Development
• Application Testing
• Application Deployment
By fulfilling the role of prime systems integrator,
the full scope of SITA’s systems integration
expertise can be leveraged to streamline and
integrate business processes and IT systems
across the enterprise to address business
requirements within every function. The IFMS
project is example of an SI initiative that is
currently underway to transform Governments
transversal applications
•
•
•
•
•
•
•
•
Design integration architecture
Integration component design
Integration component build
Application integration
Functional Testing
Technical Testing
Network Transport – LAN & WAN
Application Hosting
•
•
•
•
•
Application Hosting
Application Security
Hosting Advisory
Network Advisory
Disaster Recovery
• Network Advisory
• Hosting Advisory
• VPN and Tunneling
SUPPORT AND TRANSACTIONAL SERVICES
Business Service
Description
Services
Commercial printing services
include the preparation of media
for printing and delivery of print
jobs. Finishing tasks such as
binding and laminating are also
included within the commercial
printing service
• Pre-processing
– Document composition, scanning,
form generation, and data
conversion
• Printing
– Laser and line printing
• Post-processing
– Print quality control, bookbinding,
laminating, packaging and delivery
TRAINING
Training services offered by
include end-to-end training
components - from the
development of IT training curricula
through to the delivery of courses
and the assessments and
certification of personnel
• 3rd Party Training Management
– Course identification, evaluation,
selection
• Training Assessment
– Candidate evaluation, scoring and
communication
• Training Delivery
– Managing training venue, resources,
and delivery
• Training Development
– Design, Development and
improvement of training curricula
BUSINESS
CONTACT
CENTRE
The established contact centre
infrastructure is leveraged to
execute routine and repeatable
transaction-based processes on
behalf of organisation allowing
them to focus on their core
business
•
•
•
•
•
•
•
•
•
PROJECT
MANAGEMENT
Project management services
ensures that projects, driven by
clients or SITA, are planned
appropriately and executed in
controlled way according to a
defined project plan
• Project Planning & Mobilisation
– Establish Plan and Governance
• Project Monitoring & Controlling
– Manage work plan, costs, resource,
quality etc.
• Project Sign-off & Closure
COMMERCIAL
PRINTING
Contact Centre Agent Setup
Customer Interaction Management
Manage & Plan Contact Services
Manage Customer Interaction Supply &
Demand
• Plan Delivery of Customer Interactions
Agent Performance Management
Agent Training and Communication
Call Centre Application
Call Centre Reporting
Customer Application Integration
SERVICE DELIVERY PRESCRIPTS
(BUSINESS AGREEMENT AND SERVICE LEVEL AGREEMENTS)
SERVICE DELIVERY PRESCRIPTS AS PER THE
SITA ACT CH6. (20)
The Act prescribed that a Business Agreement be entered into between
SITA and participating departments:
• A business agreement to regulate the relationship between individual
participating departments or organs of state and the Agency must be
concluded.
• The business agreement must be supported by service level
agreements negotiated between individual participating departments or
organs of state and the Agency.
• Contracts, rights and obligations existing at the time of transfer of assets
from participating departments or organs of state must be ceded to the
Agency.
DEPARTMENT OF DEFENCE – SERVICE LEVEL
AGREEMENTS STATUS
CLUSTER/
PROVINCE/
SIGNED
SLA’S
UNSIGNED
SLA’S
TOTAL
BA SIGNED
(Y/N)
CBU
DOD
20
0
20
Y
SAPS BA & SLA STATUS
CLUSTER/ PROVINCE/
CBU
SIGNED
SLA’S
UNSIGNED SLA’S
TOTAL
BA SIGNED
(Y/N)
SAPS Application
Maintenance
0
1
R189,8m
Y
SAPS Centralized DP
Services
0
1
R211,4m
Y
SAPS Bureau Services
0
1
R5,6m
Y
SAPS Network Services
0
1
R210,0m
Y
SAPS Distributed Desktop
Services
0
1
R382,2m
Y
SAPS Specialized
Consulting Services
0
1
R5,0m
Y
SAPS Development
0
1
R26,0m
Y
Total
0
7
R1,030bn
CRIME PREVENTION CLUSTER
Mandatory
SLA’s
Optional
SLA’s
TOTAL
DEPARTMENT/ORGA
N OF STATE
Signed
Not
Signed
Signed
NPA
2
NIA
2
ICD
3
DCS
3
0
2
DOJ
2
0
2
11
2
7
TOTAL
Not
Signed
% Signed
2
4
100%
3
100%
3
100%
1
6
80%
0
4
100%
20
96%
1
ECONOMIC, INVESTMENT AND EMPLOYMENT
Mandatory
SLA’s
Optional
SLA’s
TOTAL
DEPARTMENT/AGENCY
OF STATE
Signed
Not
Signed
Signed
Not
Signed
% Signed
STATSSA
3
0
0
1
4
85%
SARS
0
1
0
0
1
0%
DTI/CIPRO/SEDA
3
0
1
0
4
100%
Nat. Treasury
8
0
0
0
8
100%
Dept. Of Labour
3
1
2
0
6
80%
Dept. of Public Works
0
1
3
0
4
75%
RD & LR
0
3
0
1
4
0%
Dept. of Public Enterprise
3
0
0
0
3
100%
Dept. of Agriculture
3
0
3
0
6
100%
Dept. of Transport
3
0
0
3
6
100%
Dept. of Communication
3
0
1
0
4
100%
ICASA
0
0
3
0
3
100%
Cyberia
1
0
0
0
1
100%
33
6
13
6
58
79%
TOTAL
GOVERNANCE, ADMINISTRATION& INTERNATIONAL
Mandatory
SLA’s
Signed
Optional
SLA’s
Not
Signed
Signed
TOTAL
Not
Signed
% Signed
GCIS
4
0
7
0
11
100%
IEC
1
1
1
0
3
66%
NYC
3
0
0
0
3
100%
DEAT
3
0
1
0
4
100%
DHA
4
1
0
3
8
50%
DFA
0
3
1
0
4
25%
GPW
0
3
0
0
3
0%
PALAMA
0
3
1
0
4
25%
OPSC
3
0
1
0
4
100%
DPSA
3
0
1
2
6
66%
PRESIDENCY
3
0
0
0
3
100%
28
11
13
5
57
72%
TOTAL
DSD & SOUTH AFRICAN SOCIAL SECURITY AGENCY
Mandatory
SLA’s
Optional
SLA’s
TOTAL
Signed
Not
Signed
Signed
Not
Signed
%
Signed
DSD
5
0
1
0
6
100%
SASSA
3
0
4
4
11
64%
TOTAL
8
0
5
4
17
77%
SOCIAL CLUSTER
Mandatory
SLA’s
Optional
SLA
TOTAL
DEPARTMENT/STATE
AGENCY
Signed
Not
Signed
DAC
3
Sports
3
Umalusi
1
Signed
Not
Signed
3
SACE
DoE
3
DWAF
3
0
Health
2
1
Housing
3
TOTAL
18
Signed
6
100%
3
100%
1
2
100%
1
1
100%
7
10
100%
2
5
100%
9
66%
35
100%
6
32
4
%
46
6
74
85%
SERVICE LEVEL AGREEMENTS PER PROVINCE
PROVINCES:
SIGNED
NOT
SIGNED
TOTAL
EASTERN CAPE
53
3
56
KWA-ZULU NATAL
42
20
62
WESTERN CAPE
33
3
36
LIMPOPO
51
2
53
FREE STATE
35
8
43
MPUMALANGA
24
3
27
GAUTENG
39
10
49
NORTHERN CAPE
30
0
30
NORTH WEST PROVINCE
8
1
9
TOTALS
315
As Percentage
86.30%
50 365
13.70% 100%
PROCUREMENT ISSUES RAISED
TENDER
DEPARTMENT/
ISSUE
ACTION
PROVINCE
WHO-AM-I-ONLINE
Department of Home
Affairs
AG points to failure to
comply to tender
policies
SITA acknowledge the
omissions. Controls
tightened
Limpopo Province
Various Departments
Contravention of
Delegation of Authority
by Provincial Manager
Person Suspended
pending outcome of
Disciplinary Hearing
SITA obo Departments
Allegations of SME’s
Exclusions/Tenders
Favour Big Players
Tender Cancelled to
Allow for Further
Consultation
(various tenders)
Transversal Tenders
385 – Cabling; PC’s and
Peripheral Equipment
433 and 439 (Server
and Router Gear and
Maintenance Services)
PROCUREMENT ISSUES RAISED,…
TENDER
DEPARTMENT/
ISSUE
ACTION
PROVINCE
Next Generation
eGovernment Tender
(Business Process Reengineering)
SITA/DPSA
Allegations of Tender
Influencing
Auditor General Dealt
with the Matter –
conclusion is that there
was no merit in the
allegations
Next Generation
eGovernment
programme
SITA/DPSA
Delays in the Award of
the Tender
Auditor General to issue
a Report in terms of
“Agreed Upon
Procedures”
Various Tenders
Integrated Justice
System cluster
Delays in Concluding
Tenders or Extending
Tenders
Engagements held with
IJS Board as Facilitated
by the DG:DoJ and CD.
(Exhibit Management
Automatic Vehicle
Location
NCIPHER Security
Devices for
Integration
Detention Management
Agreements in Place on
how the issues are to be
resolved
PROCUREMENT ISSUES RAISED,…
TENDER
DEPARTMENT/
ISSUE
ACTION
PROVINCE
Tender 285 (Seat
Management Service
tender – Leasing of
Computer Equipment)
SITA on behalf of
Government
Departments
Local SME’s and BEE
companies feel
marginalized
Engagements continue
Various Tenders
SITA
SITA Tenders Not
Supporting Local
Economic Development
and Support Eradication
of Unemployment
SITA Draft Procurement
Strategy seeks to
address Decentralization
of Procurement to
Support Local Economic
Development.
PROCUREMENT CHALLENGES
CHALLENGE
1. Dealing with Allegations of Corruption
MITIGATION
Involvement of Auditors right through the
Procurement process being implemented.
Collaboration with SIU
Anti- Corruption and Anti- Fraud drive and
pronouncements and Actions
Protocols will be developed to regulate the
development of Specifications being used to solicit
bids
2. Dealing with Local Economic Development
requirements in Provinces and Local Government
Strategy to Devolve Procurement to Regions with
proper Capacitation on the table for discussion and
approval.
3. SME and BEE imperatives
On big tenders requirements are for up to 30%
subcontracting to SME’s. There is a requirement to
closely manage the sub contracting models as there
are concerns raised with excesses by some of the
big players.
4. Procurement Lead Times are “long”
Draft Procurement Strategy proposes further
Capacitation to improve turnaround times.
PROCUREMENT CHALLENGES,…
CHALLENGE
5. Capacity Challenges (e.g. Strategic Sourcing
Capability)
MITIGATION
Procurement is now viewed as a core function
Competency assessments and skills gap closure
mechanisms will be implemented.
Business case submitted to fill vacancies –
Budgetary constrains in the FY09/10
6. SITA has no access to government long term ICT
Master Systems Plans for procurement planning
Issues raised in numerous forums to sensitize
stakeholders of a need for long term planning to
achieve the “Leverage Economies of Scale”
principle.
7. Non Compliance to SITA Act prescripts
Sensitization and education sessions planned.
Disciplinary measures put in place for nonconformance
8. Leaking of Procurement information
Proof of Concepts undertaken to test Toolsets to
manage and mitigate against information leaks.
Re-emphasized the use of the Corporate
Communication function for any communications
with media.
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE)
TENDER
AUDITOR GENERAL
FINDING
WHO-AM-I-ONLINE
Procurement Process
a) No business agreement existed to clarify the roles and responsibilities of
both SITA and the Department of Home Affairs (DHA) during the procurement
process which started in April 2006.
Project Documentation was not approved by the then Director General (DG)
Mr. M J Maqetuka as required. This included a Business Case, project charter
and plan
SITA did not open the bids in public as per the invitation to bid which was in
line with their procurement policy and procedure, but contrary to the
Regulations.
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE),…
TENDER
AUDITOR GENERAL
FINDING
WHO-AM-I-ONLINE
Each member of the Bid Evaluation Committee (BEC) is required to sign a
declaration of confidentiality relating to the evaluation, three members of the
BEC did not complete the declaration form
The respective reports signed off by BEC members as approval of their
recommendation to the Recommendation Committee could not be provided.
The bid by Gijima AST Consortium was not rejected for submitting an invalid
tax clearance certificate by one of the sub-contractors
The Chairperson of the BEC did not meet the criteria to be appointed as such
as prescribed in the SITA Regulations.
Individual score sheets could not be submitted and the BEC had not compiled
a formal risk report.
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE),…
TENDER
AUDITOR GENERAL
FINDING
WHO-AM-I-ONLINE
Although Ideco scored the highest points for Part A, they were not
recommended by the BEC due to, inter alia, that the pricing for certain
components was incomplete such as pricing for formal training was excluded
and hardware maintenance and spares did not include costing. GijimaAST,
the successful bidder, also submitted pricing that was incomplete, for example
the pricing for foreign language support as well as international supply and
shipping cost was not included in the proposal. Furthermore, installation costs
and plans for the foreign sites were not priced and the Bills of Material for part
B were not provided.
The R1,9 billion tender price was likely to be understated at the time of
submission to the RC due to outstanding pricing information for certain items
not being submitted despite being requested from the bidder.
No evidence was found that the award was published in the Government
Tender Bulletin and on the SITA website.
COMPREHENSIVE CLIENT LISTS & INFORMATION
In terms of SITA engagement model with government departments
The direct client contact person for SITA is the Government Information
Technology Officer (GITO)
The Comprehensive List of the GITO’s is Attached As Annexure A
THANK YOU!