Innovation
Through Win-Win
Relationships
Presented to CAIS
2051 Conference
July 2051
Urgency to Change/Innovate – 20.7% to 30% drop in 10
years
Collaborations create better results
By working together we can create greater value for all stakeholders
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Example: Remote workers – how we responded to GFC
Creating Win-Win-Win in Corporate Environment
Customers want to do business with a company that helps them solve their problems and makes
them look and feel good.
Company
(Winplus)
Suppliers
(Supply
Chain)
Customer
(Costco)
How to get everyone (stakeholders) to work
together/collaborate/innovate?
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•
•
•
•
•
•
•
Trust (always do what you say you will do)
Common goals (sell more product)
Willingness to look at problem from others perspective
Get engagement early in the process – builds sense of ownership
Communicate (Basecamp)
What can I do to help the other side feel positive about the outcome
Everyone making money
None of the groups feeling like they are being taken advantage of
Creating Win-Win-Win in Corporate Environment
Case Study - Costco
How to Innovate?
• Package
• Merchandising
• Product
• Fabric
• Price
• Inventory Management
• Delivery method
vs.
Price only (there is always
someone cheaper!)
By involving Customer and
Supplier we get buy in on both
sides
Everyone wins!
Outcome = Order for 100 x 40’ containers
Creating Win-Win-Win in an Independent School Environment
Whomever pays tuition is “voting” with their dollars – Our schools exist to serve our customers.
Our customers want our schools to …..
Company
(School)
Suppliers
(Teachers)
Customer
(Whomever
pays
Tuition)
Thinking of Your School as a Business
You should look at your schools as a business. Without the revenue coming
from your “customers”, your schools would fail to exist and your jobs would
disappear.
How can your School, its suppliers (teachers) and its customers not only coexist but thrive by creating a win-win-win relationship?
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Build trust daily
Buy in of Common goals – vision/mission/strategic plan
Willingness to look at problems/issues from others perspective
Get engagement early in the process – builds sense of ownership around
eventual solution
• Over Communicate
• Empathy - What can I do to help the other side feel positive about the
outcome?
Questions to ponder around creating win-win
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What would your school look like if you knew you could never raise tuition again?
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How can you double your tuition by appealing to a more niche “customer”
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What would your school look like if your student base reduced by 30% by 2025
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What are 5 ways to build more community with suppliers and customers?
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How to create alternate revenue streams through corporate sponsorships or innovative summer
programs?
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What does “customer service” look like at my school?
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What would your school like like if you hired new teachers who did not have teaching degrees?
Hired a juggler? Hired a pro-surfer?
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What is you removed most of your classroom walls? Desks?
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What could a local artist or expert bring to your school?
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What if students did more teaching?
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How can you involve parents and draw in their unique expertise?
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How could the giving of time by our “customers” be the equivalent of money/donations
Thank you &
Questions