JOB PROFILE Position #42422 TITLE: EDRMS CONFIGURATION LEAD CLASSIFICATION: ADMINISTRATIVE OFFICER R21 MINISTRY: MINISTRY OF FINANCE WORK UNIT: GOVERNMENT RECORDS SERVICE SUPERVISOR TITLE: BUSINESS SERVICES MANAGER, EDRMS SUPERVISOR POSITION #: 102424 JOB OVERVIEW Under the direction of the EDRMS Business Services Manager, the EDRMS Configuration Lead develops and implements system configuration standards and structures for the government-wide Enterprise Document and Records Management System (EDRMS) – currently known as TRIM. The position ensures that the EDRMS is configured to enable client ministries and agencies to fully utilize and rely upon the system in the management of their information assets as required by the Information Management Act and other applicable legislation, policy, standards and procedures. The Configuration Lead has primary responsibility for ensuring that the Government Records Service (GRS), as corporate business owner for the EDRMS, maintains the overall integrity of application data structures (e.g., information classifications and schedules, standard metadata, audit trails, security settings, user identities and permissions). The position is a key resource for external clients across government: provides expert analysis and advice to existing and new client user organizations on configuration options to best meet organization-specific business and security needs; ensures that client specifications are implemented and maintained; and ensures that authorized information retention rules are encoded into the system. The position supports GRS strategic planning by providing expert analysis on how to configure and administer corporate systems that meet records management requirements, fulfill client business needs, and provide an optimal end-user experience. ACCOUNTABILITIES: Develops and implements system configuration standards and structures for the government-wide Enterprise Document and Records Management System (4500 users across 20 ministries) Provides expert advice to ministry clients on how to configure and administer corporate systems that meet records management requirements, fulfill client business needs, and provide an optimal end-user experience Ensures that the Government Records Service (GRS) maintains the overall integrity of application data structures through the monitoring, control and protection of the information assets Develops, maintains and shares tools for conveying client configuration, security and access information, including security and access agreements Modifies baseline configuration standards and practices to particular client needs, incorporating client requirements for information security, integrity and accessibility to support the onboarding of new EDRMS clients Career Group: Job Family: Job Stream: Role: IM/IT Information Management Records Technical Revised: EDRMS Configuration Analyst AO 21 FINAL: 2017.02.06 In coordination with the GRS Business Analyst and Senior Application Analyst, analyses client-specific business operations and information access and security requirements, and develops and documents suitable and sustainable client-authorized access and security models (organizational hierarchies, access groups, user profiles and permissions) Maintains overall documentation and understanding of the EDRMS configuration (standards, templates, and associated maintenance procedures) Tests changes to the application configuration for a specific client to ascertain the interoperability and impacts of proposed improvements, including future implication of transfer of EDRMS metadata and information to government’s digital archives Documents clearly and succinctly the risks and benefits of proposed improvements or changes after broad consultation with GRS and external stakeholders Develops and communicates clear information and reports (to GRS Client Advisory Teams and clients) on client configuration settings and metadata (e.g., organization names, access groups, user permissions, records locations); provides procedures for making or requesting necessary updates Supports and advises other EDRMS leads, including Business Services Manager, EDRMS and Director Infrastructure and Strategy with regards to application configuration standards and practices that support long term sustainability of the EDRMS service. Supports complex inquiries in collaboration with broader EDRMS Business Services Team and Information Management Branch technical support team as needed. JOB REQUIREMENTS University degree in related field (archival studies, library science, or information management), and three years of related records management systems experience; or seven years of current, progressive, related records management systems experience supplemented by courses in information management, archival studies, library science, or related field. Comprehensive knowledge of the Information Management Act and associated policies and procedures sufficient to provide advice to executive and senior management Experience interpreting legislation, drafting operational policy, procedures and guidelines, and providing advice on policy, procedures and guidelines Technical experience and expertise in administering enterprise Electronic Document and Records Management Systems and/or similar records management systems. Preference may be given to applicants with two years’ experience in an EDRMS configuration role Preference may be given to applicants with experience in advising on records management systems Knowledge, Skills and Abilities Knowledge of government structure, mandates and programs Ability to provide clear and concise oral and written information, including ability to prepare briefing documents, high level reports, and decision papers for review by others Demonstrated ability to use tact, discretion, and sensitivity when dealing with clients, stakeholders, and confidential information Desktop self-sufficiency (standard office software, email and calendar systems) Career Group: Job Family: Job Stream: Role: IM/IT Information Management Records Technical Revised: EDRMS Configuration Analyst AO 21 FINAL: 2017.02.06 Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act CRRA) check, and/or enhanced security screening checks as required by the ministry COMPETENCIES Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation, and determine cause-and-effect relationships (“if...then…”) to resolve problems in a sound, decisive manner. Checks to ensure the validity or accuracy of all information. Expertise includes the motivation to expand and use technical knowledge or to distribute work-related knowledge to others. Problem Solving and Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions. Results Orientation is a concern for surpassing a standard of excellence. The standard may be one’s own past performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has set; or even improving or surpassing what has already been done (continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation. Service Orientation implies a desire to identify and serve customers/clients, who may include the public, colleagues, partners (e.g. educational institutes, non-government organizations, etc.), coworkers, peers, branches, ministries/agencies and other government organizations. It means focusing one's efforts on discovering and meeting the needs of the customer/client. Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. Change Management is the ability to support a change initiative that has been mandated within the organization. It involves helping the organization’s members understand what the change means to them, and providing the ongoing guidance and support that will maintain enthusiasm and commitment to the change process. Conceptual Thinking is the ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. Information Seeking is driven by a desire to know more about things, people or issues. It implies going beyond the questions that are routine or required in the job. It may include "digging" or pressing for exact information; resolution of discrepancies by asking a series of questions; or less-focused environmental "scanning" for potential opportunities or miscellaneous information that may be of future use. Career Group: Job Family: Job Stream: Role: IM/IT Information Management Records Technical Revised: EDRMS Configuration Analyst AO 21 FINAL: 2017.02.06
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