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DataNetworkOperationCenterProfessional
Personal Profile
I am an information technology professional with 7+ years of experience in the field of LAN/WAN/Desktop Support & MPLS.
I have practical experience of working in field as well as in Network Operation Center (NOC).As a technically sophisticated
IT professional with demonstrated success in computer science, network administration, surveillance & data communication
I have proven full time experience and strong ability to increase reliability, maximum productivity and efficient outcome. I am
self-motivated person.
Netw orking Certifications
CCNP- Cisco Certified Network Professional
CCNA - Cisco Certified Network Associate
JNCIA - Juniper Network Certified Associate
Computer Networks (University of Washington USA online course)
Academic Qualification
MS-Telecom & Networking
BS-Computer Science
2009-2 011
2004-2008
3.23/4.00CGPA
3.40/4.00CGPA
Bahria University Islamabad
Sarhad University, Peshawar
Work Experience Details
1:-Saudi Telecom Company, Saudi Arab (by Detecon Al Saudia)
Nov 2011 – Jan 2015
SDH / DataTechnician
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Responsible for monitoring & troubleshooting STC IP-MPLS Network in STC Data Network Operation Center
(DNOC-NS) which consist of Cisco’s CRS, Cisco Edge 7613, Cisco Aggregator 7609, Cisco ME3400 network
devices.
Creating and updating Trouble Tickets using Remedy Trouble Ticketing Software (RTTS )Problem Management
System(PMS)
Troubleshooting IT link failure & power related issues by providing remote support to Field Technicians.
Monitoring CACTI for live traffic related to Cisco devices and blackberry circuits
Practical knowledge of working on IBM Tivoli and Cisco CIC Network Monitoring software
Loop testing for 1G as well as 10G interfaces.
Responsible for troubleshooting of networking equipment across multiple sites
Router IOS Backup and Recovery
Setting up Serial and Ethernet Interfaces as well as Routing Protocols Configurations in accordance with demand
CDP Configuration & good understanding of IGPs & EGPs
Night activities for critical operation: upgrade of IOS, link bandwidth expansion, hardware replacement
Co-ordinate support with 3rd party IT support, interact with Cisco Technical Assistance Centre (TAC)
Responsible for the regular back up and restoration of all critical assets
Configuration of WAN Protocols, including HDLC, PPP, FRAME RELAY
Experience of implementing SNMP on various devices, allowing for network management
Put in place traffic filters through the use of IP Access Lists, Distribute-Lists, and Route Maps
Creation, management and maintenance of database of network topology using Microsoft Visio
Design and implementation of LAN/WAN, using Cisco routers, hubs and switches
Using shared folder permissions, implemented security for network resources
Monitoring the whole process of the tickets items, and closes the alarms within the SLA
Submit the Daily, weekly and monthly maintenance reports to the NOC Management
Remained as Acting DNOC Duty Manager Post during my tenure where I directly coordinated with Management to
resolve SLA related issues.
2:- Pakistan Telecommunication Company Limited, Pakistan
Aug 2009-July 2011
Trainee Engineer
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Installed and supported telecommunications network and software.
Setup, configure and troubleshoot telecommunication equipment and telephony devices.
Provided training to customers on operating equipment and resolving minor issues.
Diagnosed telecom problems and provided corrective solutions to end users.
trouble shooting & administration, alarm monitoring, circuit testing, network management & maintenance of network
Telecommunication support specialist at BT exchange in its digital & communication technology department
Responsible to ensure high quality (LAN & WAN) voice & data telecom services delivery to business
Responsible to coordinate and manage the telecom supplier / vendor and ensure the execution of services as per
contract term & conditions
Provide support of all telecom related services / activities, timely reporting to critical telecom calls (telecom towers,
antenna installation, internet, ISDN, data network, microwave links, modem & switches
All services of telecom should be delivered as per standard and SLA’s. served as a primary tag of telecom services to
provide and maintain sufficient backups
Performing Acceptance Tests
Achieved 100% network availability
3:- Telecommunication Staff College, Pakistan
Feb 2008 - March 2009
Network Administrator
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Maintain and administer computer networks and related computing environments including computer hardware,
systems software, applications software, and all configurations
Design, configure, and test computer hardware, networking software and operating system software.
Solve problems by conducting various diagnostic tests using conventional and specialized test equipment and referring
to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems
that have defied routine troubleshooting techniques
4:- Comwave Institute, Pakistan
Jan 2007 - Dec 2007
Computer Lab Administrator
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Responsible for Installation, repairing, maintenance and up gradation of desktop and notebook computers as well as
printers.
Diagnose hardware and software problems, and replace defective components.
Run and configure network cables, troubleshoot connectivity issues.
Install Windows XP, configure IP addresses, network printers, Provide users’ technical support.
Maintained and secured efficient computing systems
Provided efficient support to Windows systems and performed research
Installed and configured system images
Analyzed and identified hardware and software issues in computers
Maintained and update institute website
Assisted in distribution of appropriate software for students
Managed efficient backup system for all computers
Monitored inventory and placed purchase orders
Hardware & Software Skills
Protocols :
BGP, MPBGP, EIGRP, OSPF, HSRP, VLAN s, LDP, NAT, PAT, ACL, RR, RIP, OSPF, IGRP, MPLS, IP, FRAME RELAY,
HDLC, PPP, CDP, SNMP
Others :
Use of Multi-meter, Nokia/ Huawei Punching tools, E1 Loop Cord & Probe Cable Tracer, SFP & XFP.
Use of Power Meter, FC/LC Couplers, Attenuators, FC-FC Patch Cards, FC-LC Patch Cards, LC-LC Patch Cards.
Installation, Configuration and troubleshooting of MS Windows 2000 & XP, Window Vista, Window 7 & 8.
Use of MS Outlook, MS Word, MS Excel, MS PowerPoint & MS Visio.
Worked in Visual Studio.NET to make the small applications
Use of BMC Remedy Trouble Ticketing Software (RTTS).
Use of Hyper Terminal, Putty, Super Putty, Secure CRT.
Use of Cisco Info center (CIC), IBM Tivoli Integrated Portal, Scrutinizer and OPNET Network Monitoring Tools.
Personal Details
Marital Status
Date of Birth
Nationality
Domicile
Visa
Religion
Languages
Driving License
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Single
March 29, 1986
Pakistani
Punjab
Visit
Islam
English, Arabic, Urdu
Saudi Arab & Pakistan
References :
Will be provided on demand