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eBook PdF ITIL Foundation
Exam Study Guide Full Books
Get one FREE 30 days by clicking the image below!
Book details
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Author : Liz Gallacher
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Pages : 408 pages
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Publisher : Sybex 2012-10-15
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Language : English
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ISBN-10 : 1119942756
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ISBN-13 : 9781119942757
Book Synopsis
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library)
exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation
exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL
Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and
efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and
development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and
changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes,
and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study
over the more expensive training course, but you don t want to skimp on information or preparation, then this study guide is for you.