Job Description
Learning and Development Administrator
Commencing 20th July 2015
Department:
Salary Scale:
Accountable to:
Place of Work:
Learning and Development Team
Points 18- 21
Learning and Development Manager
Head Office in Glasgow
Summary of Service:
The Learning and Development Team provides an L&D service to all employees of Sense Scotland
to help us all fulfil the aims of the organisation and apply our shared values. This includes:
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Advocacy of, and information and advice on, learning and development.
Curation of a wide range of relevant learning resources, courses, qualifications and other
solutions.
Analysis of individual, team and organisational learning needs.
Planning, design and development of learning interventions.
Support to the organisation to deliver learning solutions, direct delivery of solutions, and
commissioning of solutions from other parties.
Support to enable mandatory and regulatory training compliance.
Supporting service users’ communication needs.
Evaluation of the impact of learning and development.
L&D administration and reporting, including maintaining approved centre status for SQA and
ASDAN.
Practice support and advice to colleagues, service users and their families.
Leadership and management development.
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Job Purpose
A key function of this role is to provide administrative support to ensure smooth delivery of induction,
practice training and professional development opportunities for all Sense Scotland employees.
These processes involve liaison with managers, facilitators and delegates in planning events;
arranging venues, equipment and course materials and maintaining accurate records.
The Learning and Development administrator will often be the first point of contact for Sense
Scotland employees and as such will be responsible for providing a high quality front line service;
ensuring that an efficient and effective reception service is provided to all employees, service users
and external agencies contacting our department.
An important part of this role will be to help develop our e- learning capabilities.
Overall Post Objectives
To provide effective administrative support to the Learning and Development Team, ensuring
effective, professional customer service provision in relation to all L&D activities.
Key Responsibilities:
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Be responsible for the day-to-day management of an effective and efficient administrative
system ensuring high professional standards are met
To support the Learning and Development Team to develop our e- learning capabilities
Maintain clear and efficient administrative procedures in accordance with Sense Scotland
policies
To maintain the training database in line with the requirements of Leadership Team, HR and
the Learning and Development Manager
To assist with the smooth running of the Sense Scotland training programme
To make administrative and domestic arrangements for all training events and meetings
To assist the Training Coordinator with reports on the uptake and quality of Sense Scotland
training for the Leadership team as agreed with the Learning and Development manager
To ensure the management of confidential information in line with the Data Protection Act
General responsibilities
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To maintain a system for ordering and the maintenance of stationery stock following Sense
Scotland guidance approved
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Carry out general office duties, including typing, filing, photocopying, minute taking, recordkeeping, telephone answering, keeping the office diary and mail duties
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To maintain quality standards for all administrative functions and, with the support of the
Training Coordinator, regularly monitor quality
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To provide administrative support at meetings, seminars, conferences and other events as
requested and to report and feedback
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To maintain an up-to-date contact list for all facilitators
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To take responsibility for your own professional development and in ensuring that any
identified targets for professional/personal development are met.
Other
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Any other duties required that are consistent with the nature and grade of this post
Contacts
Contacts include Sense Scotland employees, service users and their families, members of the
public, representatives from other charities and agencies, volunteers, work placements and students.
It is essential that the Learning and Development Administrator will:
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Have administrative skills and administrative qualification or equivalent
Be computer literate with a working knowledge of Microsoft Office packages, particularly Word
and Excel at intermediate or advanced level
Have an understanding of e-learning systems
Have an effective telephone manner
Have a welcoming/friendly approach
Demonstrate good communication skills
Have the ability to manage own workload
Be able to work as part of a team and also able to use own initiative
Respect confidentiality in line with the Data Protection Act
It is desirable, but not essential that the Learning and Development Administrator will:
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Have experience of working in the voluntary sector
Have an awareness of disability issues
Holidays:
24 days annual leave, plus 12 public holidays (pro-rata for part time)
Probationary Period:
12 months
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Learning and Development Administrator: Person Profile
Salary point 18- 21
Education/qualifications
Essential
Post school qualification such as a qualification in
administration or equivalent
Experience and understanding Be computer literate with a working knowledge of Microsoft
Office packages, particularly Word and Excel at intermediate
or advanced level
Skills and Abilities
Be able to demonstrate effective communication skills.
Have an understanding of e-learning systems
Be able to contribute effectively as part of a motivated team,
as well as using your own initiative when working on your own.
Be able to demonstrate an ability to give clear and concise
verbal and written reports.
Be able to demonstrate an ability to work to deadlines and
targets and manage own workload.
Be able to demonstrate your ability to process complex
Information.
Have a welcoming/friendly approach and an effective telephone
manner
Respect confidentiality in line with the Data Protection Act
Additional relevant skills
desirable
Have experience of working in the voluntary sector
Have an awareness of disability issues
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