BIBC DESIGNATED AGENT – HERMANUS OFFICE
POSITION OFFERED
The BIBC require a well-spoken, hardworking, peoples’ person to
provide a professional and efficient service to the company and
clients
DURATION
Permanent (after a 3-month probation period)
BASIC SALARY BAND
Package offered will be based on TCOE, and factors such as
prior training and experience will be taken into consideration.
BENEFITS
Medical Aid & Pension (Included in TCOE)
STARTING DATE
ASAP
CLOSING DATE APPLICATIONS
24
CV’S TO BE SUBMITTED TO
YUGESHNI NAIDOO or [email protected] or
fax: 021 9507407
TH
April 2017
To save time, this position is being offered to both internal and
external persons. However, as per our recruitment policy current
staff members will receive preference and external candidates will
only be considered once it has been determined that there are no
suitable internal candidates.
POST OPEN TO
Internal candidates should note their current salary band and
should not assume they can transfer to the above position and
retain their current salary.
If no suitable candidates are found with this “internal” method of
advertising, management reserves the right to re-advertise on a
wider scale or use an outside employment agency.
To qualify for this position you will need:


MINIMUM REQUIREMENTS




To your advantage will be:



Minimum of two years’ experience in a similar
position
The incumbent should have a matric or
equivalent.
An unendorsed driver’s licence.
The ability to write and speak fluently in
English and Afrikaans.
A labour relations background.
Knowledge of the objectives and processes of labour
legislation.
Experience in bargaining councils
CCMA accreditation.
Knowledge regarding the Bargaining Council Collective
Page 1

Agreement
Background in the Building Industry
KEY PERFORMANCE AREAS:
KEY PERFORMANCE
AREA 1
Conducting of site
inspections
Activities / Tasks
Results / Outcomes
To ensure that site inspections are
conducted according to the
prescribed standards.
The required time is spent
on site inspections and that
a minimum of 10 sites must
be inspected per week.
To ensure that special requests for
site visits are conducted timeously.
Requests for certain sites to
be inspected must be done
timeously and a report must
be submitted to the senior
agent.
To ensure the thorough recording
of the site inspection on the site
inspection documentation.
All the necessary
documentation pertaining to
the inspection must be
thoroughly completed and
where necessary, proper
research must be done on
BIS/RADS to ensure the
correct employer/employee
numbers are entered onto
the documentation.
To ensure issuing of the necessary
compliance orders to contractors
on site.
Where there is an
assumption that there is a
contravention of the
agreement, the necessary
compliance orders are
issued to all contractors that
are in contravention of the
agreement.
To ensure employees who are not
registered with the BIBC are issued
with the temporary registration
form.
Where an employee alleges
that they are not registered
with the BIBC, a temporary
registration form is issued to
the employee.
To ensure that time is managed
effectively on sites and that
sufficient time is allocated to the
The agent must plan their
day to ensure that the 8 hour
day is properly managed
Performance
rating
Page 2
completing of the necessary site
documentation.
To ensure that where there is
follow-up required from a site
inspection that the follow-up is
done timeously.
KEY PERFORMANCE
AREA 2
Conducting of follow
up of site inspections
and attending to
complaints lodged
between site inspections and
time to perform the
administration functions.
Where there was a request
by an employer/employee on
the site for certain follow-up
actions, the agent must
perform these actions or
refer the required action
needed to their senior for the
necessary attention.
To ensure the necessary updating
on RADS/BIS is done where
necessary.
Update complaints and site
visits etc on the system
where such action is
required.
To ensure that information
received pertaining to noncompliance is given the necessary
attention.
To either take the necessary
action required to follow up
on the information, or to
refer it to the senior for the
necessary action to be
taken.
Activities / Tasks
Results / Outcomes
To ensure the timeous receipt of
site inspection and complaints on
the BIS/RADS systems.
All cases are properly
acknowledged on the
appropriate system.
To ensure that the work is given
the necessary attention in order to
attempt to solve the matter by :
Proper attention and
investigation is given to the
site inspection follow-up and
complaints by contacting the
relevant parties and trying to
resolve the matter.
1. Contacting the employer,
2. Contacting the employee,
3. Contacting any other party to
can assist in solving the matter,
4. Arranging and attending
meetings with the parties.
To ensure that the cases receive
the necessary attention within the
prescribed time period allocated.
All cases must be dealt with
in the required period of 14
day.
To ensure that walk-in clients are
assisted with their problems and if
All clients are assisted and
their problem is given the
Performance
rating
Page 3
necessary a case is opened and
investigated.
necessary attention.
To ensure that unresolved matters
are followed up by referring them to
arbitration :
All unresolved matters are
prepared for arbitration by
preparing the HoA and
submission of all relevant
documentation.
1. Completing the HoA,
2. Filing all relevant
documentation and the claim in
the arbitration file.
3. Taking the file to the senior
agent for referral to arbitration.
To ensure that all pre-arbitration
(conciliation) meetings are
attended and an attempt is made to
resolve the matter.
To ensure that the BIBC is
represented at all arbitration
hearings :
1. Present the BIBC case at the
arbitration.
2. Perform any task required by
the Commissioner during the
hearing.
To ensure the necessary updating
on RADS/BIS is done where
necessary.
To ensure that time is managed
effectively and that sufficient time
is allocated to attend meetings /
arbitration hearings and for the
completing of the necessary
documentation.
To ensure that information
received pertaining to noncompliance is given the necessary
attention.
The case must then be
taken to the senior agent for
referral to arbitration.
All pre-arbitration hearings
must be attended with the
purpose of settling the
matter. All the necessary
reporting must be done and
the matter must be dealt
with according to the result
of the pre-arbitration
meeting.
Represent the BIBC at
arbitration hearings and
present the BIBC case and
hand in all evidence. Make
the necessary changes to
the claims as ordered by the
Commissioner.
All necessary aspects of the
cases are updated on
RADS/BIS.
Arbitration dates to be
diarized and all arbitrations
are to be attended. Meetings
with clients are to be
arranged around these
dates.
All information received
must be logged onto the
RADS/BIS system and given
Page 4
To ensure that all reporting
systems are constantly updated
with the developments on cases
and the final results of the case.
KEY PERFORMANCE
AREA 3
Performing of special
projects and tasks
only if required by the
Council or
Management
KEY PERFORMANCE
AREA 4
Maintenance of client
relationships
KEY PERFORMANCE
AREA 5
Activities / Tasks
To ensure that special projects or
tasks are carried out to address
certain identified issues pertaining
to the improvement of compliance.
Activities / Tasks
the necessary attention.
All cases are properly
recorded and updated on
the RADS/BIS system and
the final result entered and
taken to the senior agent for
final decision.
Results/ Outcomes
Projects and tasks are to
be carried out and the
necessary reports
submitted as per the
requirements of the
project.
Results / Outcomes
To ensure that both employer and
employee are treated with the
necessary respect.
Good relations between the
clients and the agent.
To ensure that compliance is
promoted via proactively engaging
with stakeholders on site or at the
appropriate venues.
Well informed clients who
know about the BIBC and its
services.
To ensure impartiality, both
employers and employees must be
engaged on sites.
No complaints about the
agents taking sides.
To ensure that where there are
requests for BIBC assistance, that
these requests are given the
necessary attention.
The necessary assistance
must be given and the
clients are satisfied.
Activities / Tasks
Performance
rating
Results/ Outcomes
Performance
rating
Performance
rating
Page 5
Dispute Resolution
function
KEY PERFORMANCE
AREA 6
Maintenance and
usage of BIBC
resources
KEY PERFORMANCE
AREA 7
Support of the
Management
Structure
To ensure that where there are
problems between the employer
and employee, that the necessary
steps are taken to resolve the
issue.
Activities / Tasks
To ensure that all resources
allocated are properly maintained
and safely stored.
All cases that are not
resolved by the agent are
forwarded to the internal
agents or arbitration
section for referral to
arbitration hearings.
Results/ Outcomes
Performance
rating
All resources are utilized in
accordance with the
applicable policies,
properly maintained and
safely stored when not in
use.
To ensure that the resources are
only used as per the prescribed
policies.
All resources are only used
for the purposes of official
BIBC work related matters.
Where private usage is
allowed, this must be
properly recorded and
prescribed amounts paid
over to the BIBC as per the
policies.
Vehicle logbooks must be properly
written up and the necessary
returns are submitted.
All logbooks are written up
daily and submitted to the
th
senior agent by the 7 day
of the following month for
approval and submission.
Activities / Tasks
Results/ Outcomes
To ensure that all meeting called
my management are attended and
input is given where required.
All meeting are punctually
attended input is given to
improve systems,
processes at the BIBC.
To ensure that there is support for
the ideal of a learning organization
by constantly improving your
knowledge and skills pertaining to
the working environment.
Constantly improve your
skills so as to provide a
better service to clients and
improve the image of the
BIBC.
Performance
rating
Page 6
Performing the duties as Senior
Agent when required
The duties and tasks must
be performed according to
the job description of a
senior agent.
Page 7
Page 8