The changing environment for offshore suppliers
Rajeev Sawhney
HCL
If you’re traveling on a Boeing or Airbus, drive a BMW, Mercedes, Citroen or
Peugeot, banked with Deutsche Bank or HBoS, used an NCR ATM, bought a
Nokia mobile phone or service from BT, traded with JP Morgan or Goldman
Sachs, bought an insurance policy from AIG or Aegon , used an AMD based PC,
communicated through a CISCO router, watched an in-flight movie on a seatback screen, used LastMinute.com, shopped at Dixons, Currys, PC World,
Nike or the Co-op, or bought a Lottery ticket, then you have been using
services provided from HCL (the ‘quiet company’) that enjoys being in its
customers shadow
Evolution of Offshore Outsourcing
An Indian Perspective
Service
Maturity
ADM
BPO,
Infrastructure
Consulting
Critical Mass
1998 - 2000
2000 - 2002
Adaptation from “The Innovators’ Dilemma” by Clayton M Christensen
2002 - 2004
2004 & Beyond
Timeline
Transformation of offshore players
1
Global Delivery Model
2
Domain Expertise
3
Multi Service Offering
4
Transformation & Value Creation
5
Innovative Business Model
L
O
C
A
L
M
A
N
A
G
E
M
E
N
T
Transforming The Customer
Customer
Engagement
Competition
Value ($)
Leading UK based retailer
350 Mn +
Logica
A leading global insurance provider
200 Mn +
Accenture, Unisys
UK’s largest communication services
120 Mn +
Many
100 Mn +
Cognizant, Xansa,
provider
UK’s largest mortgage and savings
provider
Accenture, TCS
World’s leading investment bank
100 Mn +
Many
One of world’s largest insurance groups
25 Mn +
EDS, Logica, Pink
Rocade, TCS
DHANYA
VAAD
THANK
YOU
Offshoring…with HCL