Desktop:_Agent_whose_agent_ID_matches_the_username_of_another_agent_cannot_sign_in
Desktop: Agent whose agent ID matches the username of another agent
cannot sign in
Problem
Summary
Error Message
Possible Cause
Recommended
Action
Release
Associated
CDETS #
An agent with an agent ID that matches the username of another agent cannot sign in to
the desktop.
N/A
If one agent has an agent ID that matches the username of another agent, that
agent cannot sign in to the desktop. The agent whose username matches the agent ID of
the other agent can sign in to the desktop.
Check the Realm.log for the following:
Query returned too many rows - should only be one
Ensure that no agents have agent IDs that match the username of another agent.
Release 10.0(1), Release 10.5(1), Release 11.0(1)
None
Desktop: Agent whose agent ID matches the username of another agent cannot sign in
1