Role:
Field Supervisor
Location of Employment
63-66 Amiens Street, Dublin 1
Job Title
Field Supervisor
Reporting to
Repairs Team Manager
Contract
15 Months Fixed Term Contract
Salary
€35,202 - €47,302
Please note the maximum point for recruitment is €41,802
Probation
6 month
Hours
37.5hrs - Monday to Friday 9am – 5pm
Leave
22 days (+closed 3 designated days Christmas week)
Clúid Housing (Clúid) is a not-for-profit organisation with a vision of a society where
everyone has a great place to live. Clúid achieves this through its mission of
providing quality housing and services which enable residents to create homes and
thriving communities. Clúid has 122 staff to ensure that it has the capacity to meet
this mission. To date Clúid has provided 5131 properties to low income families and
single people in housing need all over Ireland.
Role: Field Supervisor
Role Overview: As Field Supervisor you will directly line manage Tradespeople ensuring
continuous delivery of our purpose “right repair, right time, first time” and Scope of Services
which details our repair obligations. You will be responsible for the day-to-day supervision of
responsive, voids and out of hours work with a strong focus on improving efficiencies and
productivity by supporting and developing our workforce.
Reporting to: Repairs Team Manager
Key responsibilities
Service Delivery
 Responsible for ensuring all repairs are completed in accordance with our Purpose
“right repair, right time, first time” by delivering an efficient in-house repairs service
ranging from responsive repairs, voids, subcontracting repairs and out of hours
repairs.
 Support, educate, develop staff ensuring flows of work are followed correctly and
understood ensuring we complete each repair right first time.
 Use measures to monitor performance to support with measuring capacity and
capability within your team and the system.
 Review measures to educate others and improve the system on a continual basis.
 Effectively deliver Tool-Box talks on a one-to-one and/or group basis in specific trade
related subjects inclusive of Health and Safety matters.
 Positively support the learning and delivery of “Clúid Way” by promoting an open,
honest and transparent culture which considers the customer at the heart of every
decision being made.
 Effectively support and promote Health, Safety and Welfare awareness to ensure safe
working and driving conditions at all times whilst taking personal responsibility of your
own Health, Safety and Welfare.
 Build and maintain effective working relationship with key external stakeholders to
support the delivery of the service.
 Support in ensuring a consistent management approach throughout the Field
Management Team and areas.
Training
 Scheduling & arranging in house and external training
Health & Safety
 In conjunction with the Repairs Team Manager ensure staff have the required PPE to
carry out their roles in a safe manner
Staff
 Recruit and mentor new staff
 Direct Line Management of Tradespeople and responsibilities to include, but not
limited to, absence, holiday, performance, development and recruitment of line
reports.
 Provide effective management, motivation, training and development of the trades
team
 Manage individual performance and maintain the morale and motivation of employees
 Appraise performance and provide appropriate training and development of staff
 Promote a culture which is supportive of Clúid’s purposes, aims and values, and to
take all reasonable steps to maintain good staff relations
 Ensure that safe working practices are adhered to in accordance with policy
 Manage disciplinary and grievance issues in accordance with the staff handbook
Budgets
 Forecast and analyse information against budget statistics on a weekly or monthly
basis as required by the Repairs Manager
 Identify cost saving plans on an ongoing basis
Corporate Responsibilities
 Ensure all activity is aligned to Clúid’s values and contributes to the mission of
supporting the development of thriving communities
 Adhere to all Clúid policies and procedures at all times
 To exercise discretion at all times
 To fulfil all care and high standards regarding both Clúid’s and your own health and
safety obligations
General
 Attend/Request training appropriate to your role
 To positively promote the Association in all activities
 Any other duties which are consistent with your role
Key competencies required in the role
 Customer care management
 Commitment
 Company focus
 Innovation & Change Management
 Influencing and negotiation skills
 Team Work
 Leadership skills
Person Specification
Essential
Desirable
Key Skills
Candidates will be shortlisted on the basis of illustrating in their application that they
fulfil the following criteria. Examples that demonstrate the ability to fulfil the criteria should
be included as well as the above competencies.
Essential
Desirable
Education / Qualifications
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 Full driving licence
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 Industry related qualification; either a specific trade or a relevant
management qualification
Knowledge / Skills
 I.T skills – to intermediate level
 Ability to prioritise and multi task
 Attention to detail
Experience
 A minimum of “two years” work experience as a site
foreman/supervisor in maintenance related role within social housing
or other related industry
 Ability to lead and manage a team with the capability of being able to
motivate, effectively delegate and promote a professional working
culture
 Ability to communicate both verbally and written
 Computer literate with knowledge of Microsoft packages
 Experience of workplace/site health & safety
 Flexible and proactive decision making
 A practical working knowledge of responsive, voids, out of hours and
sub-contracting works.
 Experience in overseeing multi-disciplined functions and project
management
Essential
Desirable
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Essential
Desirable
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Clúid’s Values are:
Professionalism: Clúid drives up standards through a commitment to high-quality services,
continuous improvement and investment in its people.
Innovation: Clúid works at the forefront of the sector, focusing on solutions and innovating
in a constantly changing Ireland.
Respect: Clúid’s work is underpinned by a mutual respect and trust between customers,
staff and managers. Clúid listens to and learns from its customers and staff and recognises
those staff who go the extra mile.
Collaboration: Clúid values partnerships in achieving the best outcomes. Clúid is open, cooperative and easy to do business with.
Sustainability: Clúid ensures that all its activity is socially, financially and environmentally
sustainable.
Our vision for service delivery at Clúid is that residents are able to say:
That I have a comfortable home and Clúid help me if I have a problem
I am treated fairly & equitably
I have choice
I am dealt with quickly & correctly