Exede High Speed Internet
Inbound Call Training
Types Of Internet
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Dial-Up
DSL
Cable
Fiber
Satellite
Cellular
WISP
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Phone Line/Cellular
Phone Line
RG6 Coaxial
Fiber Optical Cable
Satellite - Satellite
Tower – Device
Tower - Device
Understanding Internet Speeds
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Dial-Up = 56kbps
4G = 1-5mbps
DSL = 1-6mbps
LTE = 12mbps+
• Kilobits
• Megabit
• Gigabits
• 1,000Kbps = 1Mbps
• 1,000Mbps = 1Gbps
WHY? Do people buy something?
There are only 2 reasons:
For Pain or for Pleasure
-We must find out why the customer is calling
-Your script is designed to guide you and the
prospect through finding out their “why”
-We know why they are calling already and this
training will teach you as well!
Who’s Calling?
• No Internet
• Frontier DSL
– (make sure to ask all frontier
customers if it is a coming
from a phone line or a
satellite)
-just needs to afford it and
pass credit check
-typical plan is 3-6mbps but
they call and tell us its worse
at their home…
-bad connection, no more
ports, end of the line,
disconnecting me, running
below 1mbps, not getting
service calls, cheap
Who’s Calling
• Frontier Satellite
– (Make sure to ask all
Frontier customers if it is a
phone line or if it is a
satellite that they have
with frontier.)
• Frontier goes to a ‘dialup’ speed after they use
their GB of data plan, cant
even use it or access web
pages
• 3-6 second lag for video
games, not good for video
games
• Typical plan is 5GB of
anytime data, and 5GB of
nightime data 2am-8am
Who’s Calling
• HughesNet
• -Hughes goes to a ‘dialup’ speed after they use
their GB of data plan, cant
even use it or access web
pages
• 3-6 second lag for video
games, not good for video
games
• Typical plan is 10GB of
anytime data, and 50GB
of nightime data 2am8am
Who’s Calling
• DishNet
• DishNet goes to a ‘dial-up’
speed after they use their
GB of data plan, cant
even use it or access web
pages
• 3-6 second lag for video
games, not good for video
games
• Typical plan is 10GB of
anytime data, and 10GB
of nightime data 2am8am
Who’s Calling
• Cellular Hotspots (at&t,
verizon mifi, sprint,
netzero, verizon home
fusion)
• Hot spots echarge you
more for every GB over
your package
• OR they slow you down
to ‘dial-up’ after you
reach your GB,
expensive
Who’s Calling
• WISPs
• -Bad connection, not a
good line of sight, cant
get a signal at my
house, disconnecting
me, running below
1mbps, not getting
service calls, expensive
Exede High Speed Internet
Liberty Pass Package
• 1-5mbps Liberty Pass
download with no hard data
cap
• 1mbps upload no hard data
cap
• 3-6 second lag for video
games, not good for video
games
• NO OVERAGE CHARGES
EVER!
• NO DIAL-UP SPEEDS!
• BONUS
• Customer receives free
10GB bucket of priority
speed
• -12mbps+ download
• -3mbps+ upload
• NO OVERAGE CHARGES
EVER!
• NO DIAL-UP SPEEDS!
Exede High Speed Internet
Exede High Speed Internet
Startup Costs
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1st months Bill =
$69.99
Exede.com activation fee= Enter zip code at exede.com
IGOW wireless install fee= $49.99
Router fee =
$50 OR $5/12months
1st month $69.99
Exede.com $49.99
Router
$49.99
IGOW
$49.99
TOTAL = $219.99 up front one time (includes first 30 days of service and all other
fees except for tax)
$69.99/monthly every 30 days after install if buy our router for $50 or have their own
$74.99/monthly every 30 days after install in lease our router for $5/12 months
Our Advantage Is Clear
• 1-5mbps Liberty Pass
download with no hard
data cap
• 1mbps upload no hard
data cap
• NO OVERAGE CHARGES
EVER!
• NO DIAL-UP SPEEDS!
• Competition is charging
overage
• Competition is slowing
to dial-up
Watch You Tube Video
https://youtu.be/2jzeKNVSUQ0
Exede.Com
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Type in www.exede.com
Click on residential top left
Enter zip code middle of screen
Scroll down and look on right side bar of
screen until you see “limited time offer”
• Click to expand
• You will see the exede.com fee at this time
Review Script
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Trainer is customer
Trainer simulates phone ring sound
Trainee answers using phone script
Trainee only reads one line
Trainer responds
Next trainee reads next line of the script
Go around room until complete with script
Repeat 2-4 times and head over to the phones for
job shadowing and trial calls!!
Online Training
• Sales and Customer Serivce training:
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Visit www.i-go-wireless.com
Select member login
Enter your login information
Select sales, dispatch, or installation training
Review and complete ALL items on the page for your selected
role