How to submit a plumbing application online
All registered users with access to MyCouncil
Services can submit a plumbing application
online.
4.
Tick the “I Agree to the Terms and
Conditions” and click Continue.
Lodging an application
1.
Log in to MyCouncil at
http://mycouncil.sunshinecoast.qld.gov.au.
Submit applications
5.
2.
On the right of the Dashboard, access
MyCouncil Services through Personal
Access or Business Access (this depends
on your registration).
Select the group that describes the type of
work to be completed. For example
Commercial or Domestic and if the property
is Sewered or Non Sewered.
Provide category details
6.
Select all applicable categories and click
Next.
The MyCouncil Services screen displays.
3.
Scroll to Applications & Searches and click
Submit an Application.
How to submit a Plumbing Application Online Factsheet
FM7004/1-28/07/2015
Note: Categories that are assigned at this point
in the process will be assigned the appropriate
charges. It is critical at this point that the
correct categories are assigned here as this
is what controls the raising of charges.
Apparatuses*” must contain a value for the
number of fixtures and number of apparatuses
otherwise the application will error.
Examples of some common application types
available under Plumbing and Drainage Works
per below:
1st Menu Commercial Sewered
New commercial building with backflow
prevention devices
2nd Menu
Back Flow
New dwelling on sewered property
1st Menu Domestic (Cl1a 10a) in Sewered Area
2nd Menu
New Dwelling
Note: Application Information field of “Number of
New Fixtures*” must contain a value for the
number of fixtures otherwise the application will
error.
New Commercial Premises
Note: Application Information field of “Number of
New Fixtures*” and “Number of Backflow
Prevention Devices*” must contain a value for the
number of fixtures and number of devices
otherwise the application will error.
Connecting previous septic dwelling to sewer
New dwelling on non sewered property
1st Menu Domestic (Cl1a 10a) in Non Sewered
Area
1st Menu Domestic (Cl1a 10a) in Non Sewered
Area
2nd Menu
2nd Menu
New Dwelling
Application information
Site and Soil Assessment
7.
Note: Application Information field of “Number of
New Fixtures*” must contain a value for the
number of fixtures otherwise the application will
error.
New commercial building on non sewered
property
Conversion to Sewered
Complete the mandatory fields and click
Next.
Note: Please ensure the description field includes
all applicable work. If the application is for a
tenancy fit out, please record tenancy name
and/or number in this field. Please ensure that no
symbols such as *%() are used.
1st Menu Commercial Non Sewered
2nd Menu
New Commercial Premises
Site and Soil Assessment
Note: Application Information field of “Number of
New Fixtures*” and “Number of Trade Waste
Apparatuses*” must contain a value for the
number of fixtures and number of apparatuses
otherwise the application will error.
New commercial building with Unitywater sub
meters
Primary property
1st Menu Commercial Sewered
8.
Search for the Property by either the
Address tab or the Land Details tab (if
locating the property by Lot and Plan).
9.
Select the correct record if more than one
property displays and click Next.
nd
2
Menu
New Commercial Premises
Unitywater Sub Meters
Note: Application Information field of “Number of
New Fixtures*” and “Number of Unitywater Sub
Meters*” must contain a value for the number of
fixtures and number of meters otherwise the
application will error.
New commercial building with trade waste
1st Menu Commercial Sewered
2nd Menu
New Commercial Premises
Trade Waste
Note: Application Information field of “Number of
New Fixtures*” and “Number of Trade Waste
How to submit a Plumbing Application Online Factsheet
FM7004/1-28/07/2015

Repeat this process for all files
Note: Asterisks denotes a mandatory upload of a
document.
Other related property
10. If the application is lodged on multiple
properties/land parcels, repeat the search
and click Add and click Next. If there are no
other related properties, click Next.
12. Click Next.
Summary information
13. A summary of the application displays.
Verify the details are correct.
14. If the details are incorrect you can navigate
to any of the previous pages form the menu
on the left.
Note: You can remove properties from the list
that you have added incorrectly by clicking the X.
File attachments
11. Upload any files relevant to your application
that meet the file type requirements:

Select the attachment type.

Click Browse and select your
document.

Type in a File Title and add a
description if necessary.

Click Upload.
Note: Please check the Amount Due at the
bottom of the screen. If the amount appears to be
incorrect, it may be that the incorrect categories
were selected at Step 6. At this stage categories
cannot be amended or added, therefore the
application will need to be cancelled and started
again.
15. If the details are correct click Continue.
How to submit a Plumbing Application Online Factsheet
FM7004/1-28/07/2015
Payment cart
16. If more than one payment is in the cart
ensure the correct payment/s are ticked and
click Proceed.
18. Secure Payment Service – Enter the credit
details and click Continue.
Payment confirmation
19. The Payment Details display.
Options are provided for the user to email
the receipt to the email address displayed
(or to amend to another email address) or to
Print a copy.
Payment summary
17. Check the displayed information then click
Complete.
How to submit a Plumbing Application Online Factsheet
FM7004/1-28/07/2015
Where do I get help?
MyCouncil Services has a list of FAQs (Frequently
Asked Questions) which you can access from the
Frequently Asked Questions link shown on the
MyCouncil Services menu.
If you are unable to find an answer to your question,
click the link on the FAQ page and complete the Online
Support form.
Current as at July 2015
How to submit a Plumbing Application Online Factsheet
FM7004/1-28/07/2015