BELL WORK
Write about a time you had to
make a compromise.
CONFLICT
RESOLVING CONFLICT
OBJECTIVES
 demonstrate effective skills for resolving
conflicts.
 recall the steps of the mediation process.
 identify traits of a good mediator.
CONFLICT RESOLUTION
Conflict resolution is a constructive approach to
dealing with any conflict.
conflict resolution A life skill that involves
solving a disagreement in a way that satisfies
both sides
CONFLICT RESOLUTION
T- Take a time out
A- Allow each person to tell his or her side
L- Let each person ask questions
K- Keep brainstorming
CONFLICT RESOLUTION
When the T.A.L.K. strategy is used, a win-win
solution is possible.
win-win solution An agreement or outcome
that gives each party something it wants
MEDIATION
Mediation can help if you and the other person
cannot reach an agreement.
mediation A process in which a third person, a
mediator, helps those in conflict find a solution
MEDIATION
A mediator can be an adult or a student.
MEDATION
A mediator will steer both sides toward a
compromise.
compromise An arrangement in which each
side gives up something to reach a satisfactory
solution
MEDIATION PROCESS
Steps in the Mediation Process
• The parties involved in the conflict agree to seek an
independent mediator.
• The mediator hears both sides of the dispute.
• The mediator and the parties work to clarify the wants
and needs of each party.
• The parties and mediator brainstorm possible solutions.
• The parties and mediator evaluate each possible outcome.
• The parties choose a solution that works for each of them.
TRAITS OF A GOOD MEDIATOR
GOOD COMMUNICATION SKILLS
TRAITS OF A GOOD MEDIATOR
GOOD LISTENING SKILLS
TRAITS OF A GOOD MEDIATOR
FAIR AND NEUTRAL
TRAITS OF A GOOD MEDIATOR
EFFECTIVE PROBLEM SOLVING SKILLS
PEER MEDIATION
Many schools have peer mediation programs.
Teens are often good mediators because they
can put problems into words that other students
understand.
ACTIVITY
In groups of three you will have two people have
a conflict and the third person will be the
mediator. You will put a skit together and
perform in front of the class.