Dudley LPC
New Pharmacy Contract LPC Communications: Number 2
This is the second regular Contract update, which will be numbered so that you will know that you
have had them all. Back copies will be on the LPC website.
This update concentrates on getting the basics in place before we move on to the
quality criteria, which we will cover in update 3 along with a plan of supporting
activities that we will be providing over the next few months. Included in this
update: 
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Terms of Service of current contract reminders
SCR
Gateway Criteria
Terms of Service
First and foremost is to ensure that you have covered off all the basic contractual requirements,
thereby protecting yourself from any breaches of terms of service and enabling you to proceed to
the gateway criteria and on to the quality criteria. Advice on areas of the Contract are available on
PSNC website key links are shared below:
http://psnc.org.uk/services-commissioning/essential-services/
http://psnc.org.uk/contract-it/essential-service-clinical-governance/
http://psnc.org.uk/contract-it/the-pharmacy-contract/contract-monitoring/
Whilst some of the contact details may change in the future (check all LPC updates & websites),
essentially you need to cover the following and send to the email or postal address below. Note
keep a copy of everything sent, request acknowledgement and document everything.
[email protected] Pharmacy Team, West Midlands NHSE, St Chad’s, 2nd
floor East, 213 Hagley Road, Birmingham, B16 9RG.
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100 hour Pharmacies are required to submit a monitoring form monthly to NHSE
Copies of COCs need to be kept for reference however currently they do not need to be
routinely submitted until further notice – to be moved to PharmOutcomes in due course
Clinical Audit with all supporting paperwork to be submitted by all pharmacies annually no
later than 10 working days from end of March. Usually you will need to complete 1 practice
based clinical audit of your choice and ADDITIONALLY an audit as directed by NHSE. There
has not been an NHSE audit announced so far this year, but this will change in the future.
http://psnc.org.uk/contract-it/essential-service-clinical-governance/clinical-audit/
CPPQ results published annually by all pharmacies no later than 10 working days from end
of March and NHSE notified where published (this could be a poster in the pharmacy, on
your website or NHS Choices for example – note one of the quality criteria requires it to be
on NHS Choices) http://psnc.org.uk/contract-it/essential-service-clinical-governance/cppq/
Pete Szczepanski, Chief Officer LPC –Email: [email protected] Mob: 07774719508
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Dudley LPC
An annual complaints report is to be submitted by all pharmacies no later than 10 working
days from 31st March
http://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
The following also must be completed but have an alternative process.
MUR/NMS quarterly reports by all pharmacies must be submitted no later than 10 working days
from end of June, September, December and March. This currently is to the above email / postal
address. The process is changing in Dudley. You will be informed in advance by NHSBSA and
NHSE; but this change may be as early as January 2017. You will then have to send returns via a form
to NHSBSA. Once an area is switched you will either upload the completed quarterly spreadsheets
into an online survey tool.
More information on this process is available:
http://www.nhsbsa.nhs.uk/PrescriptionServices/5539.aspx
IG Toolkit completed and submitted/published annually no later than March 31st
IG Toolkit Site: https://www.igtt.hscic.gov.uk/igte/index.cfm
Further information: http://psnc.org.uk/contract-it/pharmacy-it/information-governance/
All pharmacies must complete and submit this annually. This will also need to be redone if a change
of ownership takes place. Community pharmacies need to provide information governance
assurances to the NHS on an annual basis, these assurances are provided through completion of an
online assessment tool, the NHS Information Governance Toolkit (IGT). Requirements for IG change
annually, and Version 13 of the IG toolkit was released on 29th May 2015. The Pharmaceutical
Services Negotiating Committee (PSNC) has produced business continuity materials
(http://psnc.org.uk/contract-it/essential-service-clinical-governance/emergency-planning/ ) to assist
pharmacy contractors to comply with the business continuity planning.
 Ensure CPAF questionnaire completed and submitted by the time specified
http://psnc.org.uk/contract-it/the-pharmacy-contract/contract-monitoring/
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NB: Any NHSE directed health promotion campaigns are a mandatory part of the Pharmacy
Contract and you must collate evidence to show that you have supported it and submit any
information in the manner requested. There are currently two Campaigns running at
present, the Public Health, Be Clear on Cancer which finishes mid December and the NHSE
Diabetes 15 Essential healthcare campaign running 14th November for 4 weeks, more will
follow. Currently participation in campaigns promoted via public health is encouraged but
not mandatory. It is worth noting that to meet HLP requirements a total of six campaigns a
year must be followed including those directed by NHSE. Keep all your evidence of
participation.
Summary Care Records (SCR)
Once set up and a ’test prescription’ has been submitted, a payment of £200 will be made to the
pharmacy. This payment will no longer be available after March 31st 2017 so ensure that you are set
up by then. Additionally, one of the quality framework payments is around use of SCR. We are
expecting a handful of face to face training events to be made available over the coming months
across the West Midlands area so look out for dates near you. This is fundamental to many future
opportunities and you are encouraged to get set up asap.
Pete Szczepanski, Chief Officer LPC –Email: [email protected] Mob: 07774719508
Dudley LPC
If you are not currently set up, details can be found at http://systems.digital.nhs.uk/scr
If you are set up don’t forget to ensure all pharmacist smartcards, including locums are updated to
use SCR.
For smartcard enquires please email [email protected] .If you are unable to
email please call 0121 411 0411
A checklist and all the information that you need to get up and running with SCR, once the face to
face training has been completed by one member of your pharmacy is available on PSNC and NHS
Digital:
http://systems.digital.nhs.uk/scr/pharmacy ; http://psnc.org.uk/contract-it/pharmacy-it/electronichealth-records/summary-care-record-scr-home/
The link to CPPE e-learning: https://www.cppe.ac.uk/programmes/l/summary-e-01/
Gateway Criteria
Once the basics have been covered, there are four ‘gateway criteria’ that you must achieve to work
towards eligibility for any of the New Contract Quality Framework payments. This means that if you
wish to claim at the first opportunity in April 2017, you need these in place before the end of March
2017.
1. EPS live – you must be set up for and using EPS.
Guidance on all things EPS can be found at http://systems.digital.nhs.uk/eps and
http://psnc.org.uk/dispensing-supply/eps/
2. NHS Choices – your NHS choices page must be up to date and you are required to have a
mechanism for updating it on a regular basis. You must update it before the end of March prior to
the first Quality Criteria Assessment. Whilst you may have fully completed it in the past there have
been many changes to the format of the page including pre - prepared texts for many of the services
which should now be being used as standard. There will be more advice on this coming from PSNC
over the next month. Current information is available on: http://psnc.org.uk/contract-it/pharmacyit/nhs-choices/ . This includes links to template service descriptions.
Registration requests and enquiries should be made the NHS Choices Helpdesk
([email protected] or 0845 650 4865). General support is also available by
contacting [email protected] .
You need
 your unique reference number
 Your log in ID
 Your log in password
 Editing rights for comments
 page editing rights
Registering for management rights: There are two types of management rights that pharmacies can
register to obtain:
 Web Editor rights allow an individual to update the editable information on their pharmacy
profile e.g. service details or opening times.
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Pete Szczepanski, Chief Officer LPC –Email: [email protected] Mob: 07774719508
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Dudley LPC
Comment Administrator rights alert an individual to the publication of moderated patient
feedback (a rating and/or free text comment) on their profile, and allow the individual to
publish (subject to a moderation process) a response to that feedback.
It is for a pharmacy contractor to decide whether they would like the same staff member or two
different staff members to perform these separate functions. More than one staff member can be
registered linked to a role and one staff member can be registered linked to more than one
pharmacy profile.
Back in December 2012, the NHS Choices team sent a letter to all pharmacies, except CCA and AIMp
member companies, outlining the arrangements for registration. If you have not already been fully
set up on NHS Choices:
 Email the NHS Choices helpdesk ([email protected] ) with your request to
activate one or both of your management rights.
In the email, please quote the unique reference number that can be found at the top of the letter
from the NHS Choices team, along with your pharmacy’s name and the name and email address of
the staff member(s) to be given web editor and/or comment administrator rights.
 Any email address can be used to register; this doesn’t need to be an NHS Mail address. The
activation of the account can take up to two weeks and you will receive an email
confirmation.
 If you didn’t receive the letter or have lost it, contact the NHS Choices helpdesk. They will be
able to register you without the unique reference number provided in the letter but it will be
a longer process as they need to verify your identity.
 Once you have the log in and the rights to edit visit http://www.nhs.uk/pages/home.aspx .
Log in in the top right hand corner and then select the pharmacy for which you have the
editing rights
 Multiples will have co-ordinated registration at Head Office level so check with them first as
NHS Choices will probably deal directly with the relevant Head Offices rather than individual
branches.
 Remember! Pharmacy opening hours cannot be amended without giving at least 90 daysnotice (if the hours being changed are supplementary hours this is an inform only). NB:
where applying to the NHS England Area Team for changes to core hours, which must be
approved, and cannot be changed until 90 days after the application, and not earlier than 30
days after the date the application was granted by the NHS England Area Team. Requests
should be sent to [email protected] Pharmacy Team, West
Midlands NHSE, St Chad’s, 2nd floor East, 213 Hagley Road, Birmingham, B16 9RG.
3. NHS Mail – you must have an NHS Mail address, inform NHSE that you have one and demonstrate
that you are accessing it regularly. We understand that further guidance will come out from PSNC
about this as there may be a national mechanism to set all pharmacies up with new NHS Mail
accounts. We request that once set up your email has been set up and you are accessing it regularly
(at least once a day) that you email both NHSE and the LPC to test that it is working correctly.
Current guidance on how to set up NHS Mail can be found at http://support.nhs.net/joiningnhsmail
including access to the application form.
Pete Szczepanski, Chief Officer LPC –Email: [email protected] Mob: 07774719508
Dudley LPC
Fill in the application form ( https://s3-eu-west-1.amazonaws.com/comms-mat/CommsArchive/JoiningNHSmail/NHSmail_POD_application_+form.doc ). Once complete, email the form to
your regional NHS mail contact.
For Birmingham, Solihull and Black Country the local team is: [email protected]
Once you have activated your account and logged in, you will find a welcome email with everything
you need to know. You can set up a shared account for your pharmacy. The email address will
always end @nhs.net but you can specify the part of the email address before the @ sign.
 NB: Before you are registered for NHS mail you will need to have completed the IG Toolkit.
http://www.igt.hscic.gov.uk
4. Advanced Services – You must be performing at least 1 of the 5 current advanced services
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Medicines Use review (MUR)
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New Medicine Service (NMS) (to be able to offer this service you must be MUR accredited)
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Appliance Use Review (AUR)
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Stoma Customisation Service (SAC)
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Flu Vaccination
If you have never delivered these Advanced Services before then you need to make sure that you
complete required training and gain accreditation prior to providing the service. MUR and NMS
links are here.
http://psnc.org.uk/services-commissioning/advanced-services/murs/pharmacist-mur-accreditation/
http://psnc.org.uk/services-commissioning/advanced-services/nms/pharmacist-knowledge-andskills-requirements/
Details of the advanced services can be found at: http://psnc.org.uk/servicescommissioning/advanced-services/ .
Note you are required to send copies of your accreditation certificates and completed Prem1 form /
declaration forms to NHSE prior to undertaking the service.
([email protected] ). If you need any help get in touch, we will be arranging
training sessions to help you get started with MURs and NMS and / or deliver more.
Also, note for those who intend to work towards HLP accreditation you must be delivering both
MURs and NMS.
Getting in touch with the LPC:
http://psnc.org.uk/dudley-lpc/contact-us/ .
Pete Szczepanski, Chief Officer LPC –Email: [email protected] Mob: 07774719508