Merthyr Tydfil
Rhondda Cynon
Taff
+
CWM TAF
COMMUNITY HEALTH
COUNCIL
Annual Report 2011/2012
CONTENTS
PAGE
Chairman’s Foreword
2
1. What is Cwm Taf Community Health Council?
3
 Who are we?
 What are our duties?
 How do we do this?
2. Who is involved in the work of the CHC?
5
 CHC Members
 CHC Staff
3. Chief Officer’s Report
7
4. What did we achieve in 2011/12?
8
 Monitoring your local NHS services
 Listening to your views on local
NHS services
 Providing an Advocacy service
5. How was the CHC’s budget spent?
20
6. Working with others
21
7. What are our plans for 2012/13?
23
8. How can you contact us?
24
Page | 1
CHAIRMAN’S FOREWORD
2011/12 has been a year of real progress for Cwm Taf Community
Health Council (CHC). The reorganisation of 2010 brought together
two separate CHCs and this last year has seen members and staff
alike work closely together to deliver a major work programme.
Cwm Taf still contains some of the most socially deprived
communities in Wales as well as some of the highest levels of
chronic and long term illness. This poses challenges for local health
services, but also means our role as the independent patient voice
remains as important as ever.
This Annual Report sets out in more detail what we as a CHC
achieved in 2011/12, but some areas are worth highlighting:
 The hard work of CHC members, not least in visiting, inspecting
and monitoring services and listening to the views of people in
the local communities we serve
 The work of the CHC staff, whether in providing high quality
Advocacy support to patients and families or supporting the
work on inspection, visiting and public engagement
 The major piece of public engagement work relating to
proposals for changes in local adult mental health services. The
CHC played a key role in influencing an outcome that reflected
public views and concerns
 The continuing success of the Local Health Forums, enabling
the CHC and Health Board to hear the views of local people
The CHC itself has seen changes in 2011/12. Some excellent and
longstanding Members left us – many of whom have come to the end
of their term of service – and I would like to thank Mr Jeff Moore, our
outgoing Chairman, as well as Councillor Brian Mansbridge,
Councillor Jane Ward and Councillor John Daniel for their dedication
and contribution to the work of the CHC.
Page | 2
And if I may be so bold as to look forward, 2012/13 has already
brought progress in a number of areas:
 The CHC has recruited a number of new Members, including
filling the Voluntary Sector member vacancies from Rhondda
Cynon Taff
 Links have already been established with new partner
agencies, including the Valleys Race Equality Council. Indeed,
engaging with a wider range of our local communities is a key
priority for us in 2012/13
 An increased CHC presence at community events such as The
Big Bite Festival in Pontypridd
We are, however, aware that major challenges are looming. The
Welsh Government programme ‘Together for Health’ is driving
proposals for major service change in our local and regional health
services. We are already working closely with Health Boards and
neighbouring CHCs to make sure there is effective and open public
engagement over any proposed changes. To achieve that, we are
committed to becoming more visible and more accessible to our local
communities. Our aim remains to make a real and positive difference
to the quality and range of your local health services.
Mel Jehu, Chairman, Cwm Taf Community Health Council
1. WHAT IS CWM TAF COMMUNITY HEALTH COUNCIL?
a) Who are we?
Cwm Taf Community Health Council (CHC) is the independent voice
for patients and the public within Cwm Taf which is made up of
Rhondda Cynon Taff and Merthyr. There are 8 CHCs across Wales,
serving their own local communities.
Page | 3
b) What are our duties?
We have four main statutory duties:
 To keep under review, from a patient and public perspective,
local NHS services
 To work with local people, patients and communities, ensuring
your views are heard on proposals for major change to local
health services
 To enable local people to have a say about your health
services
 To provide an independent advocacy service for those who
wish to voice concerns or make a complaint about the NHS.
c) How do we do this?
We undertake a range of activities including:
 Regular monitoring visits by CHC Members, looking at NHS
premises. We make recommendations for improvement where
we think they are needed.
 Advising local NHS organisations on services and service
proposals, making sure the views of local people and patients
are taken into account
 Being consulted by the NHS on proposed changes to services
or health premises
 Finding out patient’s views and perspectives on local health
services through surveys, questionnaires or patient fora
 Providing an independent advocacy service
You can help us too
 By sharing with us your experience of local NHS services –
whether good or bad
 By letting the CHC know your views on any changes or
developments that are being proposed in your local health
services
If you would like to contact us, you can find our details on page
24 of this report.
Page | 4
2. WHO IS INVOLVED IN THE WORK OF THE CHC?
Some of the Members of Cwm Taf CHC
a) CHC Members
CHCs are made up of local people – all unpaid volunteers - who
monitor and scrutinize your local health services. Cwm Taf CHC has
24 Members (12 from Merthyr and 12 from Rhondda Cynon Taff).
Our Members are appointed by the Welsh Government (12), local
authorities (6) and the third (voluntary) sector (6).
In 2011/12, the CHC membership was:
Chair
Vice-Chair
Mr Jeff Moore
Miss Laura Guard
Welsh Government Appointments
Miss Laura Guard
Mr Mel Jehu
Mrs Merryl Jones
Ms Sandra Jones
Mr Jeff Moore
Page | 5
Mr Jeff Morgan
Miss Dora Powell
Dr Andrea Thomas
Mrs Mary Williams
(3 vacancies for Rhondda
Cynon Taff)
Local Authority Appointments
Councillor Allan Jones
Councillor Brian Mansbridge
Councillor Glen Price
Councillor Aurfron Roberts
Councillor Jane Ward
Councillor Dennis Weeks
Third (voluntary) Sector Appointments
Mrs Shelagh McCarthy
Mrs Helen Thomas
Mrs Yvonne Wood
(3 vacancies for Rhondda Cynon Taff)
The CHC also appointed a number of co-opted Members for
2011/12:
Councillor John Daniel
Mrs Jacqueline Jones
Mr Elfed Lewis
Mrs Ann Morgan
Mrs Anne Williams
Mrs Carol Withey
b) CHC Staff (2011/12)
The CHC Members are supported in their work by a team of
CHC staff, who are based at the CHC offices in Pontypridd.
Chief Officer
Deputy Chief Officer
Deputy Chief Officer
Complaints Advocate
Complaints Advocate
Office Manager
Office Manager
PPI & Scrutiny & Monitoring
Management Officer
PPI & Scrutiny & Monitoring
Management Officer
Complaints Advocacy Support
Officer
Complaints Advocacy Support
Officer
Dr Paul Worthington
Mr Gordon Harrop
Mr Clive Barnby
Mrs Joanne Harris
Mrs Helen Hardcastle
Mrs Jan Adams
Mrs Helen Davies
Mrs Emma Lewis
Mrs Susan Haines
Mrs Amelia Mansfield
Mrs Tania Molloy
Note: PPI – Public and Patient Involvement
Page | 6
3. CHIEF OFFICER’S REPORT
I came into post as Chief Officer in November 2011; many of the
achievements and much of the progress set out in this report had
already been secured or set in train by the time I arrived at Cwm Taf
CHC. For this, I must pay significant credit to my predecessor as
Chief Officer, Mr Gordon Harrop, as well as the Chair Mr Jeff Moore,
Vice-Chair Miss Laura Guard, CHC Members and CHC staff. This is
my opportunity to express my gratitude for their work and the support
they have given me in my short time in the role. I feel as a CHC we
have achieved much in 2011/12, and will continue this into the future.
I would also like to highlight two other areas of real strength in the
CHC that I have inherited:
 The strong yet challenging relationship between the CHC and
Cwm Taf Health Board. I would like to thank both their
Chairman, Dr Chris Jones and their Chief Executive, Mrs
Allison Williams, for their continued work in ensuring the
relationship remains constructive, courteous and businesslike
 The bringing together of two separate CHCs into the single
Cwm Taf CHC in 2010/11 has brought forth a new, distinctive
and strong organisation, which aims to enable the voice of
Cwm Taf patients to be heard
Dr Paul Worthington, Chief Officer, Cwm Taf CHC
Page | 7
4. WHAT DID WE ACHIEVE IN 2011/12
4.1
Monitoring your local health care
Visiting hospitals and other health care premises remains a central
feature of our work. In 2011/12 CHC Members made 33 visits to
hospital wards and departments, as well 15 visits in carrying out the
national HPE (Hospital Patient Environment) assessment and 5 visits
to GP Practices.
Following monitoring visits, the Members involved will write up a
report which picks up both good practice and areas which they think
need attention or improvement. These reports are sent to the Health
Board for their comments, response or action, and a copy of the
report and response is made publicly available in the papers going to
the CHC monthly Full Council meeting and on the CHC’s website.
We are committed to making the results of this work accessible and
open to the communities we serve.
The HPE exercise takes place annually in the autumn and includes
Prince Charles Hospital, Royal Glamorgan Hospital and two local
community hospitals. The visits look in detail at the quality of the
care environment for patients, and the Health Board are tasked with
responding to any areas need improvement.
CHC Members have also continued to join the ‘walkabouts’ with
Health Board Directors, which look at the quality of care and the
patient environment.
The programme of visiting is an important part of the work of
Members, and Cwm Taf CHC is fortunate in having Members who
have delivered an extensive and high quality programme of visiting
and reporting. We have seen improvements in hospital cleanliness
and patient dignity as a result. However, we know we need to
improve our monitoring of how well the specific actions and
recommendations from our visits are acted on.
Page | 8
The table below sets out the programme of visits undertaken in
2011/12
Figure 1: Monitoring Visits by Cwm Taf: April 2011-March 2012
Date of visit
Type of activity
Tuesday 5 April 2011 Prince Charles Hospital (PCH), Ward 34/
Medical Assessment Unit
Friday 15 April 2011 St Tydfils Hospital, Ward 1
Friday 15 April 2011 St Tydfils Hospital, Ward 2
Wednesday 20 April 2011 Dowlais Medical Practice
Thursday 28 April 2011 Royal Glamorgan Hospital (RGH),
Diabetic Unit
Thursday 5 May 2011 Dewi Sant Hospital, Ward 1
Thursday 12 May Aberdare Hospital, Amman Ward
2011
Tuesday 17 May 2011 Prince Charles Hospital, Day Surgery Unit
Wednesday 18 May 2011 St Johns Medical Practice, Aberdare
Wednesday 8 June 2011 PCH, Endoscopy
Thursday 16 June 2011 Pontcae Medical Practice, Merthyr Tydfil
Monday 20 June 2011 Aberdare General Hospital, Ward C
Tuesday 12 July 2011 St Tydfils Hospital, Trecynon Assessment
Unit
Tuesday 12 July 2011 St Tydfils Hospital, Penderyn Ward
Friday 22 July 2011 Maendy Place Surgery, Aberdare
Friday 22 July 2011 PCH, Ward 11
Friday 22 July 2011 PCH, Ward 12
Monday 8 August 2011 PCH, A & E
Tuesday 9 August 2011 PCH, Emergency Care Centre
Wednesday 10 August Aberdare Hospital, Minor Injuries
2011
Wednesday 10 August Aberdare Hospital, Physiotherapy
2011
Thursday 11 August 2011 RGH, Rhondda Ward
Thursday 11 August 2011 RGH, Taff Ely Ward
Thursday 11 August RGH, Perinatal Intensive Care Unit
2011
Wednesday 31 August Hirwaun GP Practice
Page | 9
2011
Wednesday 7 September RGH, Endoscopy Unit
2011
Tuesday 13 September PCH, Renal Dialysis Unit
2011
Thursday 29 September HPE- Dewi Sant Hospital
2011
Thursday 6 October HPE – Ysbyty Cwm Rhondda
2011
Tuesday 11 October HPE – PCH External (Evening)
2011
Wednesday 12 October HPE – Velindre
2011
Thursday 20 October HPE – PCH
2011
Thursday 27 October HPE – RGH External (Evening)
2011
Monday 31 October 2011 HPE - RGH
Tuesday 22 November St Tydfils Hospital, Trecynon Ward
2011
Thursday 8 December HPE - Dewi Sant Hospital
2011
Wednesday 28 December St Tydfils Hospital, Cyfartha Ward
2011
Wednesday 11 January HPE follow-up, Ysbyty Cwm Rhondda
2012
Tuesday 17 January 2012 PCH, Podiatry & Orthotics
Wednesday 18 January HPE follow-up (evening), PCH
2012
Tuesday 24 January 2012 HPE follow-up (evening), RGH
Friday 3 February 2012 HPE follow-up, Dewi Sant (Outpatients &
Ward 4)
Friday 10 February 2012 HPE follow-up, RGH
Friday 17 February 2012 RGH, Outpatients
Friday 17 February 2012 HPE follow-up, PCH
Wednesday 14 March PCH, Ward 8
2012
Thursday 15 March 2012 Ysbyty George Thomas, Cambrian Ward
Page | 10
Thursday 15 March 2012 Ysbyty George Thomas, Physiotherapy
Thursday 15 March 2012 Ysbyty George Thomas, Day Unit
Thursday 15 March 2012 Ysbyty George Thomas, Fernhill Ward
Thursday 15 March 2012 Ysbyty George Thomas, Dinas Ward
Thursday 15 March Ysbyty George Thomas, Recovery
2012 Support Unit
Wednesday 21 March HPE follow-up, PCH, Ward 4
2012
Key: Standard CHC Visit
HPE Visit
Primary Care Visit
4.2
Listening to your views on local health services
a) Why your views are important
Another key duty as a CHC is finding out what the people of Cwm Taf
think of the health services they use. Hearing your experiences –
good and bad – of GP practices, dentists, optician, pharmacists,
hospitals, community health, ambulance services and other health
service is important to us; it helps to inform what monitoring visits we
do and what we should be looking for; it helps us to identify and
support good care and good practice; it also helps us to point out to
the Health Boards and other health service bodies where they need
to improve.
The people and communities of Cwm Taf use the full range of health
services every single day. As a CHC, we are committed to improving
the way we engage with the people we serve and find out their views
and experiences.
b) Local Health Forums
These are one of the main elements of the CHC public and patient
engagement activities has been the locality –based Health Forum
meetings delivered in partnership with Cwm Taf Health Board. They
Page | 11
are held usually every two months, open to any member of the public.
The meetings have focused on a number of issues including:






Minor injuries services in Ysbyty Cwm Rhondda
A&E services at Royal Glamorgan Hospital
Merthyr Health Park
The new Ysbyty Cwm Cynon
Reshaping of adult mental health services
Updates on ‘Together for Health’ and future strategies for
healthcare in Cwm Taf
The Forum meeting in Cynon Valley, Rhondda and Merthyr Tydfil
have attracted good numbers and passionate discussion. The Taff
Ely Forum has had smaller numbers, although the meetings in
2012/13 have shown a noticeable increase in attendance.
c) National Consultation
The CHC has also been involved in a number of national or joint
exercises including:
 Access to GP practices
 Welsh Government consultation on organ donation legislation
 General Medical Council consultation on guidance for
professional standards
d) Local consultation
A major piece of public engagement work for the CHC in 2011/12
was concerned with Cwm Taf Health Boards proposals for service
changes in local adult mental health services. The CHC secured
agreement to a longer and broader consultation process, including an
extensive programme of consultation meeting with patients, carers,
local communities and their interested groups.
Crucially, the CHC and Health Board maintained constructive joint
working throughout; CHC members also played a key role in listening
to feedback from the public and offering a constructive challenge to
the proposals.
Through this public consultation over the summer of 2011, the CHC
was able to hear patient and carer concerns about some aspects of
Page | 12
the proposals. To their credit, the LHB responded to these concerns
with a revised set of proposals which were consulted upon during
September 2011, receiving public and CHC support.
The consultation went well and was strongly influenced by Cwm Taf
CHC. We believe the process and outcome demonstrated:
 The CHC was able to serve its public well by enabling proper
scrutiny of the proposals
 The robust but effective working relationship between the CHC
and Health Board
 The CHC working with local communities and patients
 The ability and willingness of the CHC to test and challenge
service change proposals, in the light of public opinion
 The ability of the CHC to secure positive service change which
reflects public views
4.3
Providing an Advocacy Service
a)
What is the Advocacy Service?
CHC Advocates offer independent support and advice to people who
have a concern or complaint about NHS services. We provide
assistance through the various stages of the NHS Complaints
Procedure.
Cwm Taf CHC’s Advocacy Service is a highly valued, respected and
essential element of our work, and one whose importance and profile
has continued to grow. It is significant to the CHC in a number of
ways:
 It provides direct support to people who have concerns or
complaints about the care they have received
 It enables very direct customer contact between the CHC and
the people we are set up to serve
 Its work informs other care elements of our work, such as
visiting and monitoring and identifying strengths and
weaknesses in local services
The Advocacy service is an integral part of the CHC, provided
exclusively by CHC staff, a number of whom who are working
towards professional qualifications and external accreditation.
Page | 13
From 01st April 2011 the new ‘Putting Things Right’ guidance had
been in place for the handling of NHS complaints. This has also
been accompanied by a more standardised approach across all
Welsh CHC’s to advocacy and the supporting documentation.
b) Issues and challenges
The Advocacy Service saw a number of issues emerging in 2011/12:
 The cases coming to the service are becoming more complex;
it is not unusual for complainants to raise concerns involving
both hospital and primary care services, and complaints often
involve a number of consultants or clinical staff
 At the same time, the Advocacy Team remains small in number
, and the increasing complexity of the caseload is a big
challenge to the CHC
 There have been increased delays in the response times by
service providers on complaints following the introduction of
Putting Things Right. This has created additional work for the
Advocacy Service in chasing progress on complaints and
getting a timely and satisfactory resolution to complaints
 The complaints and concerns received by CHCs throughout
Wales are recorded and monitored on a specialist database
called Customisable Analysis Management System (CAMS).
However, CAMS is becoming outdated and a new system
called Datix, which produces better reporting information, will
be in place by 2013
c) Feedback on the Advocacy Service
Client satisfaction questionnaires are completed at the conclusion of
a complaint, and the results from these questionnaires for Cwm Taf
CHC are set out below. By far the majority of clients report they are
happy with the quality, timeliness and level of support provided by the
service. We are told regularly by clients that the support of the
Advocacy Service enabled them to follow up their concern through
the complaints process. The Health Board have also signposted
patients and families to the service, indicating the benefit some can
gain from having the support of an independent CHC Advocate.
Page | 14
Figure 2: Summary of feedback on the Advocacy Service
How did you feel you were
supported by the advocate?
3%
0%
Very Well
14%
Well
Average
83%
Poor
Would you have pursued your
complaint without the Advocates
help?
0%
Yes
40%
No
60%
Not Answered
Did the advocate deal with your
complaint promptly throughout
the course?
0%
Yes
No
100%
Page | 15
Not answered
Were you happy with the
advice/help you were given?
0%
Yes
No
100%
If the Advocate accompanied you
to a meeting or hearing did we
give you
Enough Help
43%
Not enough Help
57%
N/A
0%
Was there a satisfactory
outcome to your complaint?
7%
yes
No
37%
56%
Page | 16
Not answered
Would you recommend the CHC
Advocacy Service to other
people?
0%
Yes
No
100%
Not Answered
`
For the Advocacy Service, it is paramount that patients or family
members have a satisfactory outcome to their concerns. This is
not always achieved. However, one of our major aims is to ensure
that clients have as much information as possible on their options
from the outset; this can mean their concerns are addressed and
possibly resolved at an early stage.
The Advocacy Service has made good progress in helping to do
this, and continues to provide timely, expert and professional
support to all who seek our help. However, the continued number
and increased complexity of complaints with which the Advocacy
Service is dealing does indicate there are still real service issues
that we as a CHC need to be alert to.
d) Analysis of complaints
Each concern or complaint we deal with is, by its very nature,
individual and unique to that patient or family. However, a number
of main themes emerge from the concerns brought to us:
 Clinical practice: concerns regarding diagnosis, treatment
and follow-on care
 Communication: poor quality of communication with
patients, poor information or staff attitudes
 Timeliness of service: including cancellation of operations,
appointments or treatment, difficulty in getting treatment or
appointments and long waiting times for treatment
 Standards of care: including privacy and dignity issues and
access to appropriate support
Page | 17
 Patient care environment: including issues of cleanliness,
hygiene, hospital and other healthcare facilities
The most common non-clinical cause of complaint remains
communication issues, and this is an area where the CHC will
continue to focus attention. We will press for clear and consistent
patient/carer information and make sure our visiting and
monitoring teams are alert to ensure that patients are treated with
respect and dignity, but kept well informed about their care and
treatment.
Figure 3: Summary of complaints
Complaints Report April-June 2011
100
80
60
40
20
0
Number of active
Number of complaints Enquiries received &
complaints(data not received this quarter
cleared
collected-computer
error)
Complaints Report July-Sept 2011
100
80
60
40
20
0
Number of active
complaints
Page | 18
Number of complaints
received this quarter
Enquiries received &
cleared
Complaints Report Oct-Dec 2011
100
80
60
40
20
0
Number of active
complaints
Number of complaints
received this quarter
Enquiries received &
cleared
Complaints Report Jan-March 2012
100
80
60
40
20
0
Number of active
complaints
Page | 19
Number of complaints
received this quarter
Enquiries received &
cleared
5 . HOW WAS THE CHC BUDGET SPENT IN 2011/12?
Figure 4: Analysis of Cwm Taf CHC budget 2011/12
CHC Budget
Budget
Expenditure
192, 585
16, 106
63, 745
Over/(Under)
spending
£
182, 755
(9, 829)
27, 441
11, 335
62, 239
(1, 505)
£
Fixed costs
Variable costs
Cwm Taf Advocacy
Service
Total
£
£
272, 436
272, 436
0.00
Note: there is some rounding up of figures
As the table sets out, we achieved a balanced budget in 2011/12.
There are some points worth highlighting:
 The overspend in variable costs is due largely to costs incurred
in the CHC’s relocation to its new offices in Pontypridd. This
has, however, brought significant benefits, with all staff working
together in an improved environment, better parking for staff,
visitors and Members and good value running costs.
 We underspent on staff costs as a result of periods where we
had some vacancies. However, we hope to be up to full
complement in 2012/13, and have also funded additional
advocacy hours.
 We feel the CHC achieved real value for money against a
challenging financial position and increasing demands on both
Members and staff. The Advocacy Service in particular has a
low level of funding when set in an all-Wales perspective.
Page | 20
6. WORKING WITH OTHERS
Good working relationships with other organisations are critical to our
work. The relationship with Cwm Taf Health Board has been
extremely constructive but robust, with the CHC acting as a critical
and independent friend; prepared to both challenge and support the
Health Board.
CHC staff and members have regular contact with Health Board staff.
Similarly, Health Board representation at CHC meetings – and vice
versa – remains strong and engaged.
CHC members and staff are also involved in a significant amount of
work with other groups and agencies, and we bring back regular
reports to Full Council. Details of this involvement are set out below:
Figure 5: Involvement in external groups 2011/2012
Group
Cwm Taf LHB (Board meetings)
Cwm Taf LHB Quality, Patient
Safety & Public Committee
Cwm Taf LHB Diabetic Planning
Group
Cwm Taf Maternity Services
Liaison Group
Cwm Taf LHB Catering &
Nutrition Group
Cwm Taf LHB Audiology Group
Cwm Taf Pharmacy Group
Cwm Taf Medical Advisory Group
South East Wales Ambulance
Liaison Group
Board of CHCs Ambulance
Group
Page | 21
CHC Representatives
Chair and Chief Officer
Miss Laura Guard
Miss Laura Guard
Mrs Sandra Jones
Mrs Merryl Kay Jones and Mrs
Shelagh McCarthy
Mrs Shelagh McCarthy
Mr Jeff Moore
Dr Andrea Thomas
Mr Gordon Harrop (Deputy Chief
Officer) – till 30 May 2012
Mr Mel Jehu and Chief Officer
Group
Stakeholder Reference Group
CHC Representatives
Mr Jeff Morgan, Mrs Helen
Thomas and Chief Officer
Board of CHCs Disability Equality Mrs Helen Thomas
Sub Group
Board of CHCs Visiting &
Miss Laura Guard
Monitoring Group
Cwm Taf LHB Free to Lead
Dr Andrea Thomas
(Dignity & Care) Group
Cwm Taf LHB Voluntary Steering Mrs Helen Thomas
Group
Cwm Taf LHB Mental Health
Mrs Anne Williams and Mrs
Redesign Group
Sandra Jones
Voluntary Action Merthyr Tydfil
Mrs Dora Powell
Health and Social Care Forum
Interlink (RCT) Health and Social Mr Clive Barnby (Deputy Chief
care Forum
Officer)
Merthyr Health Park Project
Chief Officer
Team
RCT Health Social Care and
Chief Officer
Wellbeing Partnership
Cwm Taf LHB Transforming
Mr Clive Barnby (Deputy Chief
Transport Project Board
Officer)
Board of CHCs IT Steering
Mrs Helen Davies (CHC Office
Group
Manager)
All-Wales Management Team
Chief Officer
Member of Individual Patient
Chief Officer
Funding Review Panel
Cwm Taf Security and Violence
Mr Mel Jehu
Strategic Steering Group and the
Operational Working Group
Page | 22
7. WHAT ARE OUR PLANS FOR 2012/13?
We intend to focus our attention on a number of key areas:
 Raising the profile and increasing public awareness of Cwm Taf
CHC
 Engaging more extensively with our local communities, local
organisations and patients
 Continuing to visit, inspect and monitor health services, with an
increased focus on a number of agreed themes, including
primary care, older people, cancer and mental health
 Seeking to ensure equitable access to services across Cwm
Taf
 Continuing to deliver a high quality Advocacy Service to local
people
 Making sure we see a real impact on services from the work of
the CHC
 Continuing to challenge and work constructively with Cwm Taf
Health Board
 Being more accountable to the people we serve
The CHC will also need to focus on two specific and major areas of
work:
 The conclusions and outcome of the review of CHCs, initiated
by the Minister for Health and Social Care in early 2012, and
due for publication in Autumn 2012
 The significant proposals on the future shape of health services
in South Wales which we are anticipating from Health Boards in
autumn 2012; it is anticipated that these will be the subject of
extensive public engagement and consultation later in 2012/13.
We will work with the Health Board to ensure people of Cwm
Taf are involved in this process fully, meaningfully and in a way
that is structured, accessible and open about the issues
involved.
Page | 23
8. HOW CAN YOU CONTACT US?
Cwm Taf Community Health Council
Unit 10
Maritime Offices
Woodland Terrace
Maes-y-Coed
Pontypridd
CF37 1DZ
Tel:
01443 405830
E-mail:
[email protected]
Website: www.communityhealthcouncils.org.uk/cwmtaf/
Chair:
Chief Officer:
Page | 24
Mr Mel Jehu
Dr Paul Worthington