DK6T 04 (HSC396)
Enable people with mental health needs to develop coping
strategies
Elements of competence
HSC396.1
HSC396.2
HSC396.3
Support people with mental health needs to recognise the impact of their
behaviour on others
Work with people to develop alternative coping strategies
Work with people to review the effectiveness of their coping strategies
About this Unit
For this Unit you need to work with individuals to recognise the impact of their behaviour on
others and to jointly develop and evaluate strategies for changing behavioural responses
where appropriate. The unit is based on the concept of empowerment and supporting the
individual as they develop strategies to cope with aspects of their behaviour which are
inappropriate.
Scope
The scope is here to give you guidance on possible areas to be covered in this Unit. The terms
in this section give you a list of options linked with items in the performance criteria. You
need to provide evidence for any option related to your work area.
Behavioural responses: with positive impact on others, self and environment; with negative
impact on others, self and environment.
Information about: the individual’s stage of development, personal beliefs and preferences
and cultural background; the individual’s social context; mental illness, medication and
substances which may affect the individual’s behaviour; other factors in the individual’s life
which may have an impact on their behaviour; the individual’s ability and motivation to cooperate fully in changing/managing behaviour.
Information from: the individual’s medical records; other practitioners; the individual and/or
their significant others; other relevant records (eg court reports, probation records).
Review process in relation to: an interim review during development of the coping strategies;
an outcome review at the conclusion of the development programme.
Support includes: physical presence; advice/guidance; facilitation of problem-solving;
passing on information to other members of the care team.
Evidence Requirements for the Unit
It is essential that you adhere to the Evidence Requirements for this Unit – please see
details overleaf.
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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DK6T 04 (HSC396)
Enable people with mental health needs to develop coping
strategies
SPECIFIC EVIDENCE REQUIREMENTS FOR THIS UNIT
Simulation:
 Simulation is NOT permitted for any part of this unit.
The following forms of evidence ARE mandatory:
 Direct observation: Your assessor/expert witness must observe you in real work
activities which provide evidence for some of the performance criteria for all
elements of this unit. You should, for example, be observed in situations where you
are planning and assisting individuals to look at ways of coping with their behaviour,
and conducting review processes. The observation should also include how you relate
to individuals and communicate with them in a respectful and sensitive manner,
 Reflective accounts/professional discussion: These will be descriptions of your
practice of how you support individuals who are trying to cope with behaviour which
may affect others. You could include how you assessed the needs of a particular
individual, how you worked in a reassuring and non-judgmental manner, and how
you reviewed the progress of the coping strategies.
Competence of performance and knowledge could also be demonstrated using a variety
of evidence from the following:
 Questioning/professional discussion: may be used to provide evidence of
knowledge, legislation, policies and procedures which cannot be fully evidenced
through direct observation or reflective accounts. In addition the assessor/expert
witness may also ask questions to clarify aspects of your practice – especially your
knowledge of mental health issues.
 Expert Witness: A designated expert witness with specialist skills associated with
this Unit may provide direct observation of practice, questioning, professional
discussion and feedback on reflective accounts.
 Witness testimony: can be a confirmation or authentication of the activities
described in your evidence which your assessor has not seen. This could be provided
by a work colleague or service user.
 Products – Suggestions:- Understanding of the application of organisational policy
and procedures in relation to this Unit, especially Acts related to Mental Health:
Records of suggested coping strategies and entries in the care plans of individuals:
Minutes of review meetings for individuals. These do not need to be included in your
portfolio however they will form the basis of discussion with your assessor and need
to be available for the IV to authenticate. Any products which are included and
contain names of individuals must be anonymised.
GENERAL GUIDANCE
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


Prior to commencing this unit you should agree and complete an assessment plan
with your assessor which details the assessment methods you will be using, and the
tasks you will be undertaking to demonstrate your competence.
Evidence must be provided for ALL of the performance criteria ALL of the
knowledge and the parts of the scope that are relevant to your job role.
The evidence must reflect the policies and procedures of your workplace and be
linked to current legislation, values and the principles of best practice within Health
and/or Care Settings. This will include the National Service Standards for your areas
of work and the individuals you care for.
All evidence must relate to your own work practice.
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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DK6T 04 (HSC396)
Enable people with mental health needs to develop coping
strategies
KNOWLEDGE SPECIFICATION FOR THIS UNIT
Competent practice is a combination of the application of skills and knowledge informed by
values and ethics. This specification details the knowledge and understanding required to
carry out competent practice in the performance described in this unit.
When using this specification it is important to read the knowledge requirements in
relation to expectations and requirements of your job role.
You need to provide evidence for ALL knowledge points listed below. There are a
variety of ways this can be achieved so it is essential that you read the ‘knowledge
evidence’ section of the Assessment Guidance.
You need to show that you know, understand and can apply in
practice:
Values
1
Why it is important to treat people with respect and consideration.
2
The types of behaviour you should adopt to show respect and
consideration for individuals and significant others.
3
How culture, gender and beliefs can affect what is perceived as
‘acceptable’ and ‘non-acceptable’ behaviour.
4
How your own culture, gender, beliefs and age affect the way that
you view the behaviour of others and why it is important to
recognise and accommodate this.
5
How to work with individuals in ways which encourage them to act
constructively and with respect towards others.
Legislation and organisational policy and procedures
6
Relevant legislation, codes of practice and guidelines and how
these impact on your work in this area, including professional body
standards and statutory provisions such as the Mental Health Act.
7
How the legislative framework affects service provider policy and
practices.
8
The Data Protection act and its implications for the recording and
storing of information.
9
What the purpose and priorities are of the service provider and how
these influence the kinds of support offered to individuals on
behavioural matters.
Theory and practice
10
How to communicate clearly and effectively.
11
The importance of working with both individuals and significant
others if possible.
12
The importance of establishing an effective, professional working
relationship with individuals and significant others when working
on behaviour management issues.
13
Sources of information about what triggers different types of
behaviour in different people.
14
The factors that may influence an individual’s ability and
willingness to value other people and relationships (eg illness,
experience, the amount they are valued and value themselves).
15
How to recognise when an individual is unwilling or unable to
acknowledge their inappropriate behavioural responses, and when
you should seek advice and support in dealing with such situations.
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DK6T 04 (HSC396)
Enable people with mental health needs to develop coping
strategies
You need to show that you know, understand and can apply in
practice:
16
The reasons/possible factors for different sorts of behaviour,
especially those which may be viewed as aggressive or abusive.
17
The possible effects the care setting and your own behaviour may
have on individuals.
18
How to assess and manage risks to your own and others’ safety
when dealing with issues of inappropriate/unacceptable behaviour.
19
The type of impact which an individual’s behaviour may have upon
their quality of life and safety.
20
The types of information that it is appropriate to obtain from
individuals and significant others.
21
How to obtain information from individuals and significant others.
22
The importance of recognising your own professional limitations
and boundaries and identifying learning needs as required to meet
the coping strategies of individuals.
23
From whom support should be sought if you are concerned about
the behavioural responses of individuals, or your ability to work
with them to develop appropriate coping strategies, and the need
for appropriate supervision.
24
Why it is important to establish that the individual is willing to
work with you to develop coping strategies.
25
How to foster a professional rapport with individuals and develop
their motivation and a mutual enthusiasm for changing or managing
their inappropriate behavioural responses.
26
How to promote behaviour which values others and encourages
individuals to express their feelings in alternative ways (eg by
becoming more assertive and less aggressive).
27
How to support others in developing and sustaining the motivation
to develop and implement coping strategies.
28
Aspects of a carer’s relationship with the individual that may help
or hinder the achievement of positive goals.
29
The roles carers can play in helping to achieve positive outcomes
for the individual.
30
The types of information that individuals and significant others will
need if they are going to work towards agreed positive outcomes
for the individual.
31
The types of support that individuals and significant others may
need to achieve positive goals.
32
Why it is important to review progress with individuals and/or
significant others, as appropriate.
33
How to facilitate the participation of individuals and significant
others, as appropriate, in the review process.
34
Why it is important to evaluate the effectiveness of the coping
strategies themselves as well as the individual’s ability to
implement them effectively.
35
Why it is important to evaluate negative as well as positive
outcomes.
36
Why it is important to acknowledge the contributions that
significant others are making and how to do so.
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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DK6T 04 (HSC396)
Enable people with mental health needs to develop coping
strategies
You need to show that you know, understand and can apply in
practice:
37
The importance of keeping a record of work with individuals and
significant others, documented according to policy and
organisational codes of practice.
38
The importance of noting lessons for the future and how to identify
these.
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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DK6T 04 (HSC396)
HSC396.1
Enable people with mental health needs to develop coping
strategies
Support people with mental health needs to recognise the impact of their
behaviour on others
Performance criteria
1
2
3
4
5
6
7
DO
HSC396.2
2
EW
Q
P
WT
P
WT
Work with people to develop alternative coping strategies
Performance criteria
1
RA
You gather and review relevant
information about the individual’s
background, circumstances, behaviour
and needs.
You provide opportunities for
individuals and significant others to
clarify, confirm and augment the
information held about the individual’s
needs and circumstances, in order to
ensure that it provides a complete and up
to date basis on which to discuss and
explore behavioural responses.
You encourage and support individuals
and significant others to recognise the
individual’s inappropriate behavioural
responses to different situations and to
consider the impact of their behaviour on
others, themselves and their environment.
You help individuals to recognise
patterns and triggers which may lead to
inappropriate behavioural responses.
You work with individuals to help them
identify and agree on ways in which they
might change, or manage, their behaviour
to achieve desired outcomes.
You support individuals to identify and
acknowledge factors which will motivate
them to change, or manage, their
behaviour.
You seek additional advice and support
where the individual is unwilling or
unable to recognise, change or manage
inappropriate behavioural responses.
DO
RA
EW
Q
You identify and agree jointly the
behavioural responses that the individual
is willing to change and the positive
outcomes of changing these behaviours.
You help the individual and significant
others to identify the situations and
circumstances which trigger the
behavioural responses and ways of
avoiding these from happening.
DO = Direct Observation
EW = Expert Witness
RA = Reflective Account
P = Product (Work)
Q = Questions
WT = Witness Testimony
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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DK6T 04 (HSC396)
HSC396.2
Enable people with mental health needs to develop coping
strategies
Work with people to develop alternative coping strategies (cont)
Performance criteria
3
4
5
6
7
8
DO
HSC396.3
2
EW
Q
P
WT
Work with people to review the effectiveness of their coping strategies
Performance criteria
1
RA
You help the individual to explore ways
of avoiding or coping with the situations
and circumstances that trigger the
behavioural responses when they occur,
wherever practical.
You identify and agree with the
individual the coping strategies that s/he
is willing and able to use.
You provide individuals with the support
and information they need to:
(a) develop and practice the agreed
coping strategies
(b) develop and sustain their
motivation to implement the
coping strategies
You provide support to the individual in a
manner which is likely to make them feel
valued and respected and recognises
progress made.
You give information to the individual
and significant others in a manner, and at
a level and pace, appropriate to them and
cover any practical difficulties which may
occur, including how to get help.
You keep an accurate record of what has
been agreed with the individual in
relation to developing coping strategies
and the motivation to change or manage
their behaviour.
DO
RA
EW
Q
P
WT
You encourage and support everyone
involved to fully participate in the review
process.
You conduct reviews at regular and
appropriate intervals, according to
individual needs and the nature of the
behavioural responses being influenced.
DO = Direct Observation
EW = Expert Witness
RA = Reflective Account
P = Product (Work)
Q = Questions
WT = Witness Testimony
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DK6T 04 (HSC396)
HSC396.3
Enable people with mental health needs to develop coping
strategies
Work with people to review the effectiveness of their coping strategies
(cont)
Performance criteria
3
4
5
6
7
8
DO
RA
EW
Q
P
WT
You assist individuals and significant
others to evaluate the effectiveness of the
coping strategies in relation to:
(a) the individual’s ability to use them
effectively when required
(b) their appropriateness for the
situations in which they are used
(c) the positive outcomes achieved
(d) any negative outcomes experienced
(e) next steps/further goals
You acknowledge the progress made by
the individual towards the development
of effective coping strategies in a way
that will reinforce their commitment.
You agree changes to the coping
strategies with the individual, where
necessary, in the light of the review.
You build on positive outcomes identified
through the review process, to facilitate
the individual’s acknowledgement of, and
motivation to deal with, inappropriate
behavioural responses which they have
previously been unwilling or unable to
change or manage.
You keep a record of what has and has
not been achieved and identify any
lessons for future work on the
individual’s behavioural responses and
coping strategies.
You ensure that the results of the review
process are communicated clearly to all
those who have a right and need to
receive them.
DO = Direct Observation
EW = Expert Witness
RA = Reflective Account
P = Product (Work)
Q = Questions
WT = Witness Testimony
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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DK6T 04 (HSC396)
Enable people with mental health needs to develop coping
strategies
To be completed by the Candidate
I SUBMIT THIS AS A COMPLETE UNIT
Candidate’s name: ……………………………………………
Candidate’s signature: ………………………………………..
Date: …………………………………………………………..
To be completed by the Assessor
It is a shared responsibility of both the candidate and assessor to claim evidence, however, it
is the responsibility of the assessor to ensure the accuracy/validity of each evidence claim and
make the final decision.
I CERTIFY THAT SUFFICIENT EVIDENCE HAS BEEN PRODUCED TO MEET
ALL THE ELEMENTS, PCS AND KNOWLEDGE OF THIS UNIT.
Assessor’s name: …………………………………………….
Assessor’s signature: ………………………………………....
Date: …………………………………………………………..
Assessor/Internal Verifier Feedback
To be completed by the Internal Verifier if applicable
This section only needs to be completed if the Unit is sampled by the Internal Verifier
Internal Verifier’s name: ……………………………………………
Internal Verifier’s signature: ………………………………………..
Date: ……………………………………..…………………………..
Unit: DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies
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