Adaptive Action
Navigating the Turbulence of Change
Glenda Eoyang, PhD
Founding Executive Director
Human Systems Dynamics Institute
www.hsdinstitute.org
[email protected]
www.Wiki.hsdinstitute.org
@glendaeoyang
© 2012. HSD Institute. Use with permission.
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Turbulence in Nature and Art
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2
Turbulence in Life
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3
Healthcare
Thriving in Turbulence
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Turbulence in
CCO Oregon
Dental
Quality
Coordinated
Care
Mental
Health
Primary
Care
Past
Experience
Expense
Present
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Future
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Static Change
Sisyphus
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Dynamic Change
Race to the Finish
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Dynamical Change
Chaos and Emergence
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Turbulence Is Natural when . . .
Yesterday
Tomorrow
Local action—local effects
Local action—global effects
Feedback in months
Instantaneous feedback
Organizational monocultures
Diversity of many kinds
Stable & predictable services
Emergent needs & opportunity
Relative independence
Massive interdependency
Controlled information
Ubiquitous information
Ample resources
Dwindling resources
And . . .
And . . .
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9
The Rules Are Changing
Finite Game
Infinite Game
Defined field of play
Opponents are known
Rules are constant
Expertise is clear
Been there before
Easy to keep score
Purpose:
To Win
Fuzzy boundaries
Everybody plays
Changing rules
Looking for fit
New territory
Everything may matter
Purpose:
Keep Playing
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Playing the Infinite Game
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How Does Complexity Emerge?
Complex Adaptive System (CAS)
A collection of individual agents who have
the freedom to act in unpredictable ways,
and whose actions are interconnected such
that they produce system-wide patterns.
Agents interact
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Complex Adaptive System (CAS)
Self-Organizing System
Those system-wide
patterns, in turn,
influence the behaviors
of the agents
System-wide
patterns emerge
Agents interact
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13
Thriving in Turbulence
Adaptive
Action
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Thriving in Turbulence
Adaptive
Action
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15
What?
Adaptive Action and Personal Stress
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So What?
Adaptive Action and Collaboration
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Now What?
Adaptive Action and Coordinated Care
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More resources
Books
Facilitating Organization Change (Olson & Eoyang)
Coping with Chaos (Eoyang)
Patterns (Holladay & Quade)
Adaptive Action:
Leveraging Uncertainty in Your Organization
(Eoyang & Holladay)
Web
www.adaptiveaction.org
Wiki.hsdinstitute.org
www.hsdinstitute.org
Hsdcommunity.ning.com
Twitter: #hsd #adaptact @GlendaEoyang
© 2012. HSD Institute. Use with permission.
Out in April
2013
Preorder NOW
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Even More Resources
Training
Webinars (free monthly)
HSD Professional Certification (Portland, 2013)
Custom training
Adaptive Action Laboratories
Focus on your own sticky issues
Learn HSD models and methods
Build adaptive capacity for individuals and groups
Involve large groups or small
Address major issues or “trivial”
Commit to half-day to three-day sessions
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Remember . . .
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