HOWTOREPLACECONFLICT
WITHCOOPERATION
Nothingcandestroyproductivity,derailprojectsandmakeyoulookbad
fasterthanworkplaceconflict.Whetherit’sthekindthatsmoldersjust
beneaththesurfaceorit’sbecomeopenwarfare,conflictcanparalyzeyour
group,departmentorentirecompany.And,unfortunately,theunpleasant
taskofresolvingconflictsfallsonyourshoulders.Butnowthere’shelp.
HOWTOTURNCONFLICTINTOCOOPERATION
Thisnew,one-dayseminarfromDaleCarnegieTraining®willhelpyou
resolveconflictspositively–andkeepyourcoolatthesametime.Basedon
thetime-testedDaleCarnegieprinciplesofwinningfriendsandinfluencing
people,thisdynamicprogramshowsyouhowtobreaktheimpassescaused
byseeminglyirresolvableconflicts.
Youwilllearnto:
•UseDaleCarnegie’s12waystodefuseanargument
•Employ“EmpatheticListening”skillstocalmthesituation
•Findthehiddenagendathat’sreallyfuelingthebattle
•Keepminordisagreementsfromexplodingintofullscalewar
Theseminarbeginsbyshowingyouhowtodiagnoseconflictwithinyour
organization.Next,youlearnavarietyofstrategiesandapproachesfor
managingconflictandhowtomatchthemtotheparticularsituation.
Finally,you’regivenconcretewaystoapplythesestrategiestoachieve
maximumeffectiveness.
Youwillalsotakealookatyourownconflictresponsestyleandlearnto
avoidthestressandangerthatcandrawyouintoconfrontation.Theresult
isthatyouwillbeincontrolandabletokeepyourpoisewheneveryone
aroundyouislosingit.
Takethatall-importantfirststeptoremovingthestressofconflictfrom
yourworkplacesoyouandeveryoneelsecangetonwiththejob.Register
forHowtoReplaceConflictwithCooperationtoday.
Participantslearnhowto:
• Uncoverthehiddenagendasfuelingconflictinyour
operation
• Matcharesolutionstrategytothesituation
• Use“EmpatheticListening”tocalmasituation
• Keepminordisagreementsfromescalating
• Eliminatefaultfindingandblaming
• Openadiscussiononallsidesofanissue
• Encouragecollaborativeproblemsolving
• Stopsimmeringconflictfromboilingover
• Remainpoisedwheneveryoneelseislosingit
• Employleadershipskillsthatpreventpowerplays
• Controlthedivisiveelementsintheworkplace
• Createdialoguesthatleadtomutuallybeneficialsolutions
• Givecriticismwithoutcreatingresentment
• Analyzeyourownconflictresponsestyle
• Identifyandcontrolyourangertriggers
• Keepyourcoolintoughsituations
• Useopencommunicationtobuildteamwork
• Repairrelationshipshurtbypastconflicts
• EmployDaleCarnegie’s12waystodefuseanargument
• Channelconflictintoapositiveforceforchange
• Replacediscordwithharmony
WHOSHOULDATTEND:Businessprofessionalswhowant
tokeepworkplaceconflictfromderailingprojects,killing
productivityanddestroyingmorale.
REGISTRATIONDETAILS:
SCHEDULE:
8:00A.M.–5:00P.M.
CLASSLOCATION:
TheWinnerCenter
10988N.Harrell’sFerryRd,St3
BatonRouge,LA,70816
$350.00
TUITION:
TOREGISTER,CONTACT:
TylerWinner
225-274-2460
[email protected]
RegisterHere!
PROGRAMLENGTH:ONEDAY
WHATOURCUSTOMERSARESAYINGABOUTUS
“Gainingcredibilitywasacriticalstepinfulfillingourmissiontoimprove
thedeliveryofhealthcare.DaleCarnegieTraining®complementsour
internaltrainingeffortsbyprovidingawell-structuredprogramfor
improvingperformance.”
Director,CustomerService
AHealthcarePerformanceMeasurement
&ImprovementCompany
FULLCASESTUDY:www.dalecarnegie.com/casestudy/
ThevastmajorityofDaleCarnegieTraining®localfranchising
organizationsintheU.S.havebeenaccreditedbytheAccrediting
CouncilforContinuingEducationandTraining(ACCET).
Copyright©2012DaleCarnegie&Associates,Inc.Allrightsreserved.How_To_Replace_Conflict_1DAY_091012_SS