APPENDIX C
Other Performance Indicators to be published as an Appendix.
Community Participation
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 1
Did the Authority adopt a Local Agenda 21 Plan by the Yes
31st December 2000
Does the authority have a Community Strategy for
improving the economic, social and environmental well
being in a way that is sustainable.
By when does the authority plan to have such a
Community Strategy in place? Are the partnership
arrangements in place to support the production of the
strategy.
Level of CRE's standard for local govt which authority Level 1
conforms
BVPI 1a
BVPI 1d
BVPI 2
(Old
Version)
BVPI 2
(New
definition)
BVPI 7
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
Yes
N/A
77% Yes
No
By Oct
2003
Level 1
Level 2
The level (if any) of the Equality Standard for Local
Government to which the authority conforms.
Percentage of electoral registration form ‘A’s returned
All
District
Councils
Top 25%
0.6
1.0
Level 1 Level 2
98.00%
98.00%
35.9%
30.00%
BVPI 11
The percentage of senior management posts filled by
women
BVPI 11a % of top 5% earners that are women
New PI for
2002/03
New PI for
2002/03
94%
98%
97%
35.89% Replaced By
BVPI 11a
28%
99%
20%
BVPI 11 b The percentage of top 5% earners from black and
minority ethnic communities
BVPI 16 %of total workforce declare they are disabled per
Disability Disc Act
BVPI 17 Minority ethnic community staff as % of total
workforce
BVPI 114 A local Cultural Strategy
7.1%
By 2002
By 2002
BVPI 164 Follow CRE's code of practice in rented housing
No
No
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 16b
Number of public conveniences with access for the disabled
2000/01
Outturn
2001/02
Target
Out-turn
2001-02
2002/03
Target
7
9
7
PI
Abolished
0.00%
2.00%
2.22%
2.00%
1.1%
0.90%
1.48%
1.5%
By
2002
No
By
2002
Yes
LPI 18
Scrutiny Board Minutes produced by 5.00 p.m. on 3rd
working day following meeting
New
80%
indicator
40%
80%
LPI 19
Development Control Meeting produced by 5.00 p.m. on 3rd
working day following meeting
New
80%
indicator
22%
80%
LPI 45d
Number of monitoring officer reports issued pursuant to
section 5 of the Local Government & Housing Act 1989
New
Nil
Indicator
Nil
Nil
17% Yes
Yes 55% Yes
Comments
New definition 2002/03:
Scrutiny Panel Notes within 7
days of the meeting
New definition 2002/03:
Development Control Minutes
produced within 7 days of the
meeting
Strong Local Economy / Improved Transport
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 3
CAR PARKS – Maximum period between inspections of all
council car parks for structural condition and safety
2000/01
Outturn
2001/02
Target
Out-turn
2001-02
N/A
3 months
2002/03
Target
3 months
3 months
Affordable and Decent Accommodation
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 62
The proportion of unfit private sector dwellings made
fit or demolished as a direct result of action by the local
authority
Average SAP energy efficiency rating of LA owned
dwellings
BVPI 63
2000/01 2001/02 2001/02 2002/03 2003/4
Out
Target Out
Target Target
turn
turn
All
District
Councils
Average
2.4%
2.29%
2.82%
2.97%
2.97%
66
66
67
67
68
All
District
Councils
Top 25%
2.9% 3.6%
53 59
1
APPENDIX C
Other Performance Indicators to be published as an Appendix.
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 64
(Old
Version)
The proportion of private sector dwellings that have
been vacant for more than 6 months at 1st April 2001
(478 houses) that are returned into occupation during
2001/02 as a direct result of action by the local
authority
The number of private sector vacant dwellings returned
into occupation or demolished during the year as a
direct result of Local Authority action
Rent collection and arrears: a: Proportion of rent
collected
Rent arrears of current tenants as a proportion of the
authorities rental income
Rent written off as not collectable as a proportion of the
authorities
Average relet time for dwellings let in the previous
financial year (days)
The number of local authority dwellings receiving
renovation work during 2000/01 as a proportion of the
number needing renovation work at 1 April
2000.<£5000 per dwelling
(b) >greater than £5000 per dwelling
BVPI 64
(New
Definition)
BVPI 66a
BVPI 66b
BVPI 66c
BVPI 68
BVPI 71a
BVPI 71b
BVPI 73
BVPI 74
(Old
Version)
2000/01 2001/02 2001/02 2002/03 2003/4
Out
Target Out
Target Target
turn
turn
1.2%
BVPI 183 Average length of stay in i)Bread & Breakfast
accommodation and ii)Hostel accommodation
of households which include dependent children or a
pregnant woman & are unintentionally homeless in
priority need.
BVPI 184a Proportion of LA homes non decent
BVPI 184b LA homes non decent – % change in proportion
BVPI 185 % of responsive repairs with appointment kept
1.88%
1.6%
All
District
Councils
Top 25%
3.3% 2.6%
4.2%
95.6%
98.00%
99.37%
99.50%
4.3%
3.00%
2.97%
2.00%
1.1%
0.50%
0.37%
PI
abolished
91.7
60
61.97
4.2%
97.2% 98.40%
1.9%
2.6% 1.9%
0.46% 0.2%
39 26
Not
availa
ble
0.53:1
Not
Pi
Pi
available Abolished Abolished
34.1% 46.5%
Not
available
0.03:1
Not
Pi
Pi
available Abolished Abolished
13.40
12.90
12.90
18
12.1% 11.5%
Average time to complete non-urgent responsive
repairs (days)
Tenant satisfaction with overall housing service
provided by the landlord
BVPI 74 Satisfaction of tenants of council housing with the
(New
overall service provided by their landlord: with results
Definition) broken down into i)Black minority ethnic and ii)Nonblack and minority ethnic tenants
BVPI 75 Tenants' satisfaction with arrangements for
participation in management and decision making,
including the local Tenant Participation Compact
All
District
Councils
Average
16.30
85.4%
92.00% Forecast
86.5%
87.5%
73%
74%
22 12
80.3% 85.9%
Out-turn
based on
survey in
2000
Amended
PI
2002/03
72.9%
72.00%
Forecast
Out-turn
based on
survey in
2000
61.8% 70%
New PI
2002/03
New PI
2002/03
New PI
2002/03
New PI
2002/03
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 5
HOUSING STRATEGY – No. of houses completed
2000/01
Outturn
2001/02
Target
Out-turn
2001-02
2002/03
Target
Not Set
89
55
82
LPI 6a
LIFELINE – Percentage of calls answered within 60 seconds 95.9%
95%
96.3%
97%
LPI 6b
Percentage of calls answered within 10 seconds
75%
73.2%
75%
72.85%
% of new tenancy sign-ups completed within 14 working
days of the property becoming ready for letting, excluding
those properties where difficult to-let strategy is adopted and
those properties used for decant/relocation of tenants.
LPI 7a
LPI 7b
HOUSING MANAGEMENT – Average time taken
to complete repairs on void dwellings
- Requiring repairs costing less than £5,000 (minor)
- Requiring repairs costing more than £5,000(major)
Not
4 weeks
Available
3.25 weeks
3.00 weeks
Not
6 weeks
Available
6.12 weeks
6.00 weeks
2
APPENDIX C
Other Performance Indicators to be published as an Appendix.
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 9
Follow up visits to new tenants completed in less than six
weeks as a percentage of all new tenancies
2000/01
Outturn
2001/02
Target
Not
80%
available
Out-turn
2001-02
2002/03
Target
44.98%
80%
LPI 10
SHELTERED HOUSING - % of tenants visited or contacted 90%
daily at Sheltered Schemes
90%
91%
92%
LPI 11
SHELTERED HOUSING –
% Tenant meetings monthly
90%
66.5%
80%
LPI 13
PRIVATE SECTOR HOUSING - Process grant application
within statutory period of 6 months from receipt of all
relevant information
100%
100%
LPI 45a
LEGAL SERVICES
1(b)Average time between receipt of full instruction on Right
to Buy matters and the issue of draft documentation by the
Council to enable completion of the transaction
75%
100%
100%
4.3
10
working
days
10 working days
A Cleaner, Healthier Environment
Ref.
Best Value Performance Indicator (BVPI)
Description
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
BVPI 82b Total tonnage of household waste arisings – percentage composted
BVPI 84 Kg of household waste collected per head
BVPI 88
Number of collections missed per 100,000 collections
of household waste
Percentage of population served by a kerbside
collection of recyclables or within 1 kilometre of a
recycling centre
Percentage of population served by kerbside collection
of recyclables.
BVPI 91
(Old
Version)
BVPI 91
(New
definition)
BVPI 106 % of new homes built on previously developed land
BVPI 109 % of planning applications determined in line with the
(New
Government’s new development control targets to
definition) determine:
a) 60% of major applications in 13 weeks
b) 65% of minor applications in 8 weeks and
c) 80% of other applications in 8 weeks.
BVPI 110 Average time to determine all applicants (weeks)
-
0%
0%
0%
1.1% 0.4%
378
387 351
376.8
378
378
378
116.27
88.02
97.27
90
82%
90.00%
90%
278 24
87% 100%
90%
90%
13%
25%
25%
35%
55%
75%
11.54
10
9.3
9.0
10.2
9.0 weeks
(as LPI)
BVPI 180a Energy consumption/m2 of LA operational property,
compared with comparable buildings in the UK as a
whole.
BVPI 188 The number of decisions delegated to officers as a
percentage of all decisions
NEW PI
2002/03
NEW PI
2002/03
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 2
ABANDONED VEHICLES – Percentage of abandoned
vehicles removed within 7 weeks of notification.
2000/01
Outturn
2001/02
Target
80%
90%
LPI 15a
REFUSE - Average weekly number of defaults received
about refuse collection service (excluding missed bins)
6.2
6.6
LPI 16a
STREET CLEANING
7 working days
New for 7
Average response time from notification to removal of fly tip 2001/02 working
days
7 working days
LPI 22
ENVIRONMENT AND ECONOMIC DEVELOPMENT –
Percentage of householders applications Determined in 8
weeks
Percentage of respondents who consider the Application
timetable to be adequate
90.62%
90%
LPI 23
LPI 24
Percentage of respondents who are given the Information
sought on making an enquiry
All
District
Councils
Top 25%
Out-turn
2001-02
2002/03
Target
95%
0.90
92%
1 a week
72.65%
70%
63%
60%
80.57%
90%
86%
100%
94.57%
100%
3
APPENDIX C
Other Performance Indicators to be published as an Appendix.
Ref /
Local Performance Indicator (LPI) Description
2000/01
Reporting
Outturn
Frequency
LPI 25
ENVIRONMENTAL CONTROL - Complaints responded to 98%
within 5 days
2001/02
Target
Out-turn
2001-02
2002/03
Target
98%
97.6%
98%
LPI 26
Proportion of complaint investigations completed within 30
days
Data
Available 51.6%
60%
LPI 27
Authorised Process – Proportion of Authorisations issued
within 6 months of application being duly made
100%
100%
100%
100%
LPI 28
Authorised Processes – Proportion of authorised processes
(except PS & WOB) which received 2 inspections per year
70%
100%
94%
100%
LPI 29
Authorised Processes – Proportion of authorisations which
received a 4 year review
60%
100%
75%
100%
LPI 30
DOG WARDEN SERVICE - Env/NP1A Complaints
responded to within 5 days
Data
Available 96.5%
98%
LPI 31
Env/NP1B Proportion of complaint investigations completed Data
within 30 days
Available 87.5%
90%
LPI 32
Env/NP2A Pest Control – Complaints responded to within 5 No Data No Data 85.2%
days
Available Available Within 7 days
98%
Within 5 days
LPI 33
Env/NP2B Pest Control – Proportion of treatment completed No Data 77%
within 21 days
Available
87.8%
90%
LPI 34
LICENSING - Env/NP5 Proportion of licenses issued (excl
riding est.) within 14 days
85%
90%
83%
90%
LPI 35
Env/NP6 Proportion of licenses issued to riding
establishments within 60 days of receipt of application
44%
60%
20%
80%
LPI 4
STREET NAMING – Percentage of street name signs
replaced within 6 weeks of notification.
90%
100%
LPI 45b
2(b)The average number of days to produce a Planning
Enforcement Notice for service from receipt of full
instructions and replies to s.330 Requisitions
8.34
21
working
days
21 working days
LPI 45c
3(b)The average number of days to prepare tree preservation
orders, considered an emergency, from receipt of full
instructions
N/A
1
working
day
1 working day
100%
100%
Safer and Healthier Lifestyles
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 113
Quarterly
BVPI 116
Quarterly
BVPI 127
(Old
Version)
Quarterly
BVPI 127a
(New)
BVPI 127b
(New)
BVPI 127c
(New)
BVPI 127d
(New)
BVPI 128a
Quarterly
BVPI 166
Quarterly
No. of pupils visiting museums and galleries in
organised study groups
Spend per head of population on cultural and
recreational facilities and activities.
Violent crimes per 1000 population (new definition for
2001/02)
% of violent crimes committed by a stranger per 1000
population
% violent offences committed in a public place per
1000 population
% of violent offences committed in connection with
licensed premises per 1000 population
% of violent offences committed under the influence
per 1000 population
Vehicle crimes per 1000 population
Score against a checklist of enforcement for best
practice for Environmental Health / Trading Standards
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
290
300
300
450
£19.07
£19.64
£21.44
£20.11
5.8
0.1
0.1
0.1
9.4
7.6
7.8
7.6
40%
65%
New PI Not set
All
District
Councils
Top 25%
450
18.88
8.1
5.5
12.1
8.3
70%
4
APPENDIX C
Other Performance Indicators to be published as an Appendix.
Ref.
Best Value Performance Indicator (BVPI)
Description
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
BVPI 169a
Quarterly
BVPI 169b
Quarterly
BVPI 170a
Quarterly
BVPI 170b
Quarterly
BVPI 170
c
Quarterly
BVPI 173
Quarterly
BVPI 174
Quarterly
BVPI 175
Quarterly
BVPI 176
Quarterly
No. of museums operated or supported by the authority
1
1
1
1
1
No. of museums registered under the Museum and
Galleries Commission registration scheme
No. of visits / usages to museums/1000 population
1
100%
100%
100%
100%
70
75
149
147
147
447
589
No. of those visits that were in person/1000 population
59
65
136
136
136
562
510
0.0
No. of pupils visiting museums and galleries in
organised study groups
New PI
2002/03
LA has corporate strategy to reduce crime and disorder
Yes
85% 100%
450
Yes
Yes
None set
0
0
0
7.6
None set
0
0
0
50%
0
0
0
0.49
0.7
Yes
Yes
Yes
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
All
District
Councils
Top 25%
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 36b
Other Premises
LPI 37
Food Safety - % of premises complying with Regulation 4
(3) of the Food Safety (Gen. Food Hygiene) Regs 1995
New
HEALTH AND SAFETY – Env/PB2 Health & Safety - %
Premises in Cat B1 (2nd Highest Risk Category) – to be
inspected annually) inspected within required time frame
PLAYGROUNDS number per 1000 children under 12
LPI 41
100%
Yes
The number of racial incidents recorded by the
N/A
authority per 100,000 population
The percentage of racial incidents that resulted in
N/A
further action.
The number of domestic violence refuge places per
10,000 population which are provided or supported by
the authority
BVPI 177 Is the LA part of a Community Legal Service
(Old
Partnership
Version)
Quarterly
BVPI 177 % Authority expenditure going on legal advice services
(new
which are spent on services that have been awarded the
definition) Quality Mark and meet priority legal need.
BVPI 189a Percentage of residents surveyed who said that they feel
fairly safe or very safe whilst outside in the local
authority area after dark
BVPI 189b Percentage of residents surveyed who said that they feel
fairly safe or very safe whilst outside in the local
authority area during the day
LPI 39
All
District
Councils
Top 25%
EMERGENCY PLANNING
Number of staff attending Emergency Planning training
courses
0
0
Yes
New PI
2002/03
New PI
2002/03
2000/01
Outturn
2001/02
Target
Outturn
2001-02
2002/03
Target
50.6%
70%
63%
75%
1.33
New
PI Not available
2001/02
50%
New
pi
2002/03
80%
1.33
1.33
1.33
11 locally
12 locally
4 Easingwold
3 Easingwold
2000
11 locally
10 locally
3 Easingwold 3 Easingwold
Responsive and Efficient Services
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 5a
The number of complaints to an Ombudsman classified
as Maladministration
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 1
24 HOUR EMERGENCY SERVICE – Percentage of calls
responded to within 2 hours
0
0
0
2000/01
Outturn
2001/02
Target
Out-turn
2001-02
N/A
100%
0
0.3 0.0
2002/03
Target
100%
Comments
100%
5
APPENDIX C
Other Performance Indicators to be published as an Appendix.
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 14b
Answering all calls within 15 seconds– council wide
excluding Call Centre
2000/01
Outturn
Out-turn
2001-02
2002/03
Target
Comments
New for 90%
01/02
83%
90%
Replaced by new
Local Indicators
New for 80%
01/02
81%
85%
Replaced by new
Local Indicators.
New for 90%
01/02
65%
Indicator to be
deleted.
2001/02
Target
LPI 14c
Number of enquiries dealt with on a ‘one stop’ basis.
LPI 14d
Answering letters within 10 days
New
% of calls answered by the main Council switchboard within
13 seconds
New Indicator
for 2002/03
90%
New
% of calls answered by the main Council switchboard within
21 seconds
New Indicator
for 2002/03
98%
New
% of calls answered by the Call Centre within 21 seconds
New Indicator
for 2002/03
98%
New
% of calls answered Council- wide within 13 seconds by the
Primary Service Area contact numbers
New Indicator
for 2002/03
90%
New
% of calls answered Council-wide within 21 seconds by the
Primary Service Area contact numbers
New Indicator
for 2002/03
98%
New
% of calls abandoned on the main Council switchboard
New Indicator
for 2002/03
2%
New
% of calls abandoned on the Call Centre
New Indicator
for 2002/03
2%
New
% of calls abandoned Council-wide on the Primary Service
Area contact numbers.
New Indicator
for 2002/03
2%
LPI 20
Applications for Interment of Ashes dealt with in 2 working
days
100%
100%
LPI 42
Completion of service area business continuity plans
Draft Plans in
place
Agreed
community plans
in place
New
95%
indicator
N/A
1
LPI 43a
INFORMATION AND COMMUNICATION
TECHNOLOGY
System Availability
95%
96%
98.4%
97%
LPI 43b
Response to Helpdesk calls within 1 hour
89%
90%
89.7%
90%
LPI 46
LOCAL LAND CHARGES
The average number of days to turn around a non standard
search request
8.4 days
20 days
20
working
days
19 days
Minimising Local Bureaucracy
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 13
Voluntary leavers as % of staff in post
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
13.8%
10.00%
BVPI 65a Housing: weekly cost per dwelling, of: a) Management
13.11
15
9.75
BVPI 65b b) Repairs
10.59
10
15.28
BVPI 69
3.3%
2.50%
2.30%
BVPI 77
BVPI 85
BVPI 86
Percentage of rent lost through the local authority's
dwellings becoming vacant
Average cost of handling HB/CTB claim
The cost per kilometre of keeping relevant land, for
which the local authority is responsible, clear of litter
and refuse
Cost of waste collection per household
BVPI 107 Planning cost per head of population
9.68%
All
District
Councils
Top 25%
PI
Abol Ished
10.03
£10.08 £8.06
16.31
£12.10
PI
Abol Ished
£105.18
£98.97
100.91
£97.44
£18,292
£4,600
£26,600
PI
Abolished
£32.40
£29..90
£33.94
£35.88
£14.49
£12..15
1.8% 0.9%
£63.55
£49.14
£30.41 £25.54
£11.03
£6.96
6
APPENDIX C
Other Performance Indicators to be published as an Appendix.
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 15b
Average cost £/tonne of recycling waste
2000/01
Outturn
2001/02
Target
Forecast Outturn 2001-02
2002/03
Target
£92
£87
£64.80
£65
LPI 15c
£45,000
£45,000
£59,415
£55,000
£79.57
£84.80
£84.06
£92.63
90%
80%
90%
£91.00
£91.00
£93.00
Retain
IIP
Award
Achieved
Retain IIP Award
£13.59
£13.50
LPI 21
LPI 44
Profit/(loss) on trade waste per month/annually
(This is a net figure which is determined by amount of
central recharges against the Trade account)
STRATEGIC POLICY - AC-A4 The total net spending per
head of population.
INTERNAL AUDIT
50%
Percentage of the audit plan completed
LPI 47
(The coverage of the audit plan is vulnerable to unplanned
work, e.g. investigation of irregularities or changing priorities
and risk assessments. It does, however, provide a measure of
the extent to which planned work is achieved.)
Standard search fee
£86.00
LPI 48
PERSONNEL SERVICES
Management commitment to Training and Development
LPI 49
REVENUES
Cost of Collection per Dwelling for Council Tax
New
£12.62
Indicator
Resources
Ref.
Best Value Performance Indicator (BVPI)
Description
BVPI 9
Proportion of Council Tax collected
98.5%
98.20%
98.3%
98.4%
98.5%
97.1%
98.2%
BVPI 10
The percentage of Business Rates which should have
been received during the year that were received
Strategy for combating fraud and error
91.7%
98.70%
97.0%
98.7%
98.8%
97.8%
98.7%
BVPI 76
BVPI 78a Benefits: Average time for processing of new claims
2000/01 2001/02 2001/02 2002/03 2003/4 All
Out
Target Out
Target Target District
turn
turn
Councils
Average
Yes
Yes
38 days
40 days
Yes
Yes
Yes 80.8% Yes
30days
28days
All
District
Councils
Top 25%
48
33
5.0
7
3days
2days
16
8
98.4%
95.00%
98%
98%
94%
98%
32%
35%
Figures
not
available
35%
60%
71%
Ref /
Local Performance Indicator (LPI) Description
Reporting
Frequency
LPI 40
BENEFITS
Maintain and improve on existing 14 day turn around.
2000/01
Outturn
2001/02
Target
LPI 50
BVPI 78b
Average time for processing notifications of changes
of circumstance (days)
BVPI 79a Percentage of cases for which the calculation of the
amount of benefit due was correct on the basis of the
information available to the determination, for a sample
of cases checked post-determination.
BVPI 79b Percentage of recoverable overpayments (excluding
Council Tax Benefit) that were recovered in the year.
Average time taken to deal with notification of change of
circumstances.
Out-turn
2001-02
2002/03
Target
New
95%
Indicator
97%
98%
New
5 days
Indicator
5.33
5 days
7