www.dmgmori.com
Custom maintenance software as a stand-alone solution or fully integrated into CELOS®
DMG MORI Service Agent
Early warning –
Timely service
DMG MORI Software Solutions
DMG MORI Service Agent –
The customisable maintenance system.
DMG MORI Service Agent is an intelligent maintenance system designed to increase
the availability of your DMG MORI machines. DMG MORI Service Agent notifies you of
necessary repair work in good time and supports you with the work. The actual machine
running time is automatically read from the PLC and recorded.
Based on this data, you will be able to plan maintenance work and will be supported
by computer-generated documentation that will help you carry out necessary maintenance
work yourself.
Customisable
DMG MORI Service Agent
is available either as a
Windows application for
all standard DMG MORI
machines and control
systems or fully integrated
into CELOS® (version 2
and newer) with SIEMENS.
Highlights
++ Automatic initiation of upcoming maintenance and
service work based on actual machine running times
++ Advance notice of maintenance work on wear parts
++ Support of maintenance and service work through
detailed activity lists, implementation instructions and
wear part replacement
++ Coordination of maintenance activities for
up to 32 machines by installation on just one
external PC
++ Notification of designated parties via email
Minimise
­downtime.
Increase
­productivity.
DMG MORI Service Agent is also
available as a Windows application for
your HEIDENHAIN control system.
We will gladly assist you
if you have any questions:
DMG MORI Software Solutions
Help hotline: 08363-89 5100
[email protected]
Reminders for maintenance
and service work
Upcoming maintenance and service work is automatically
initiated on the basis of actual machine running times.
Once the predefined running time is reached, a maintenance
notification appears with information such as the machine
number and the necessary work. DMG MORI Service Agent
deactivates DMG MORI Machine Check. DMG MORI Service
Agent then generates all maintenance intervals (including
the 2,000-hour notification) which can be viewed on screen.
Maintenance support
Independent maintenance can dramatically reduce service
costs. The built-in maintenance guide describes and
simplifies the work to be carried out. You can also open
the documentation, drawings and photos that have been
compiled especially for your machine.
Connection to
DMG MORI
Messenger
NEW
Combined with DMG MORI Messenger Web, you can
view upcoming service and maintenance work on
your smartphone, iPad or any web browser, any time
and anywhere.
DMG MORI
Service Agent
DMG MORI
Messenger
Helpful spare parts
­procurement
Configurable advance notifications can determine what
replacement parts are required and draft an order before
maintenance work is due. Replacement parts can be
selected and ordered from your DMG MORI service team
by post or email, or a quotation can be requested.
TCP-IP
DMG MORI
Service Agent
optional
Monitoring of
multiple machines
You can connect multiple machines. Each machine is
easily identifiable with the machine number, machine
type and a name.
DMG MORI
Messenger
Logbook
Control system connection
Modern control systems have an Ethernet interface for
sending information. The status notifications required
by DMG MORI Service Agent are available for certain
software versions. We strongly recommend that you
contact your DMG MORI service team if you would like
to connect existing machine control systems.
All operator actions are assigned to each machine and
displayed. The logbook allows the user to track all events
with a date and time stamp.
Email notification
The automatic notification feature with built-in user
administration notifies you of upcoming maintenance
and service work in due time.
Available languages
Demo version
A demo version is available to download:
service-agent.dmgmori.com
This way you can explore DMG MORI Service Agent
and its features for yourself.
DMG MORI Service Agent can be installed in 14 languages:
German, English, French, Spanish, Italian, Polish, Czech,
Portuguese, Turkish, Russian, Danish, Hungarian, Romanian
and Swedish. Other languages are available on request.
Cooperation sustains innovation
www.dmgmori.com
Your contact for
consultation and sales:
DMG MORI Software Solutions
DMG MORI
Software Solutions
Help hotline:
08363-89 5100
Individual job solutions
for your production processes.
Increase your output with proven DMG MORI products like CELOS®, Powertools and the exclusive
Technology cycles. Get information about our perfectly matched solutions for the production process
and let our Software Solutions specialists inform you about your options.
CAM
NC code
Simulation
during
Process
planning
Work control
after
Production
Post production
dmg mori
service agent
DMG MORI Service Agent
++ Optimise your maintenance activities
++ No downtime during servicing with advance planning
++ Keep your machine tool operational with optimised service planning
++ Find out about connecting and integrating DMG MORI Service Agent
to your CELOS®-controlled machine tool
Other interesting DMG MORI Software Solutions products:
DMG MORI Netservice
DMG MORI Messenger
Access the expert service of DMG MORI in seconds. At the
touch of a button on your machine’s control system, you can
set up an SSL-encrypted internet connection between your
machine and the DMG MORI service team.
Access detailed machine status information in real time,
any time and anywhere, for machines from DMG MORI and
other manufacturers. With online monitoring you can always
keep an eye on your production and reduce downtime.
DMG MORI Software Solutions GmbH
DECKEL MAHO-Straße 1, 87459 Pfronten
[email protected], www.dmgmori.com
FLY.D6954_0416_UK Subject to modification. Technical update rights reserved. The machines depicted here may include some options, equipment and CNC alternatives.
before