Explanation of
Mandatary Agreement
If you cannot see your client personally to fill out the FINTRAC ID form, you need a Mandatary.
WHEN & WHY is a Mandatary Agreement required:
A Mandatary Agreement is required when you are not able to see your client personally to complete the
FINTRAC ID form and a Third Party (the Mandatary) agrees in writing to physically verify their
identity by attending the completion of the FINTRAC ID form (a notarized document is not sufficient).
WHO can act as Mandatary (to be decided between you and your client) :
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A Lawyer or a Notary (your client’s would be a natural choice)
A Real Estate Agent
WHAT are the Mandatary’s obligations:
First & foremost agreeing to act as Mandatary by sending you copy of the completed & signed
“Mandatary Agreement”
 Attending the completion of the “Individual Client Information Record” form
 Verifying your client’s identification
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HOW to request a Third Party act as Mandatary:
The request for a Third Party to act as Mandatary is made between you (“Pemberton Holmes Agent”) and
the Third Party (“lawyer/Notary/Real Estate Agent” in documents)
Send the Third Party the following documents (available on Pemberton Holmes Marketing website: Free
Resources / Agent Documents / FINTRAC documents)
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Letter Requesting to act as Mandatary
Mandatary Agreement (you may use the Pemberton Holmes’ Agreement or CREA’s whichever you prefer)
Individual Client Information Record (parts A & B)
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COMPLETED DOCUMENTS you need when working with a Mandatary
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Mandatary Agreement
Individual Client Information Record
Individual Client Information Record
the agreement between you and Mandatary
part A with client information
part B with Mandatary information