OPS Data
Collection Agent
(DCA)
System Requirements v1.2
Table of Contents
Installation location ..................................................................................................................3
Network requirements ..............................................................................................................4
System requirements ...............................................................................................................4
Virtualization software support .................................................................................................4
Things to consider before proceeding ......................................................................................5
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Installation location
The installation of the DCA should reside on a non-dedicated server at the client location.
Reliability will be severely reduced if the DCA is installed on a desktop computer. Never
install a DCA on a laptop.
Servers are preferred as they are reliable, are never turned off and are generally more
stable. If a server is not available, install the DCA on a computer that is powered on 24
hours a day, 7 days a week
The DCA should be installed on a server without applications that use SNMP, because this
is causing conflicts. If there are any, they must be disabled to ensure that the DCA runs
properly
If you plan to use the DCA to collect data via VPN, please be aware that due to the extended
transmission, there is a risk of data loss.
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Network requirements
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TCP/IP configured
In case of a non-Proxy environment Port 443 (HTTPS) must be open for automatic
transmission of collected data
DCA must reach each monitored device via TCP/IP
System requirements
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Hardware: Non-dedicated server powered on 24 hours a day, 7 days a week. If a
server is not available, the Data Collector Agent can be installed on a desktop
computer system powered on 24 hours a day, 7 days a week, but this method carries
a risk of transmission difficulties.
Operating system: Windows Server 2008 R2, Windows Server 2012 R2, Hyper-V
Server 2012, Windows 7, Windows 8 32/64 bit, Windows 10 32/64 bit
Network card: 100mbit or higher (system must have only one active network card)
RAM: 512MB or higher
CPU: 1GHz or higher
Microsoft .NET Framework 2.0, 3.5 or 4.0 installed
Internet connected browser
Virtualization software support
If you want to install the DCA on a virtual machine, the following virtualization software will
support the installation:
•
Microsoft Virtual Server 2005
•
VMWare GSX + ESX
* Instructions for installing a DCA Windows 7, Windows 8, Windows 10, Windows Server
2008, Windows Server 2008 R2, Windows Server 2012 R2, implements a new feature called
Universal Account Control (UAC), which can cause installation problems with the DCA
and/or the DCA Health Check service.
These issues can be avoided by following the below procedures;
1. Right-click on the DCA_Install.msi file and select Properties.
2. Under the Compatibility tab, click to enable the Run as Administrator check box.
3. Proceed to installing the Printer DCA.
After the Printer DCA is installed, repeat steps 1 and 2 above for the following two files:
o
o
C:\Program Files\Data Collector Agent\DCAService.exe
C:\Program Files\Data Collector Agent\Support\DCAServiceHC.exe
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Things to consider before proceeding
Ensure the following has been considered before you start installing the DCA:
Find out…
Solution…
how many document output devices reside on
the network
An additional DCA should be installed on a
separate server for each 1000 devices on the
network
if the network uses multiple subnets
If so, take note of the subnets and IP ranges to
use in a custom configuration
if the network uses a Virtual Private Network
(VPN)
If so, the network timeout for the DCA should
be increased to 500–1000 milliseconds
if there are multiple offices to be monitored
If so, a single DCA may be used if the networks
are connected via a VPN, however, it is
recommended that a DCA is installed at each
location and connected using the same
Customer ID
if the network uses a proxy server
Obtain the server, port, and authentication
information for the proxy
how many devices use an external print server
(e.g. HP Jetdirect)
These devices may not collect device
description information, so you will want to
know what models they are and where they are
so you can input this information for
identification purposes
if there are any devices that use non-public
community strings
Obtain the community strings to input them in
the DCA so you can obtain complete
information from those devices
anything else they can tell you about the
network
Anything they can tell you will give you an idea
of problems you might encounter
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