REAL ESTATE AGENT DEFEATS
RANSOMWARE ATTACK WITH
HELP FROM CARBONITE
“The professionals at Carbonite are just absolutely unbelievably friendly
and courteous and they take their time to help customers the right way.”
-- Sandler Dickson, RE/MAX Professionals Realty
LOCATION:
Tallahassee, Florida
Sandler Dickson is a longtime real estate agent from Tallahassee, Florida.
He and his wife work together for RE/MAX Professionals Realty and have
regularly helped buyers find homes, commercial land and other properties
over the years.
SPECIALTY:
Real estate including homes,
vacant lots, farms, land,
commercial property and
investment property
“She has a little bit more experience than I do,” Dickson quipped. “She has
38 years of experience and I’ve only got about 36 years. We’re still learning
new things about it.”
CARBONITE USER SINCE:
2011
Dickson uses his personal computer to store loads of information about
his real estate deals past and present. This information includes real estate
documentation, floor plan graphics, and close to 25,000 pictures of properties,
as well as personal photos and files.
“I have files from many years back,” he said. “I store pretty much
everything that I’ve worked on in real estate over the years. I love
to do graphics and so there are an awful lot of graphics, too.”
Fighting back against ransomware
Dickson has been a Carbonite customers for more than four
years. But he never had to recover files from the backup service
until recently when his computer was infected with ransomware
that threatened to wipe out all of his important files.
KEY BENEFITS:
Friendly and knowledgeable
staff, U.S.-based support,
Automatic Backup
“The professionals at Carbonite are
just absolutely unbelievably friendly
and courteous and they take their
time to help customers the right way.”
Ransomware is a type of malware that latches onto a computer system and
threatens to destroy all the files on a computer unless a ransom is paid. But
Dickson is a fighter and not the type of person to give into the demands of
criminals. Instead of paying the ransom, he decided to wipe the computer
clean and use Carbonite to restore his important data.
© Copyright 2015 Carbonite, Inc. All rights reserved.
™
“We ran all kinds of programs and we couldn’t get the malware off the
computer,” Dickson recalled. “We decided that the best thing to do was to
just clean the whole system, start fresh, reload the programs I had, and then
bring the files back.”
“They want to do anything they
A helpful experience
Dickson took the necessary steps to wipe his computer clean
and rebuild it from scratch. When it was time to restore his
files from backup, he called the Carbonite customer care
team and reached a very helpful technician.
possibly can to make the restoration
of your files a pleasant experience.”
The technician walked him through the process of locating his files and
restoring them from backup. A short while later Dickson’s computer was
back up and running properly. The experience went so well that Dickson
decided to write an email to Carbonite expressing gratitude.
“I just had a chance to speak with [a Carbonite service rep] and he is one of
the nicest, most pleasant and competent customer service reps I have ever
had to deal with,” the email read. “I can’t express how his willingness to help
me locate my files really made my day!”
Some of his favorite features:
FRIENDLY AND KNOWLEDGEABLE STAFF
Carbonite’s well-trained customer care team isn’t just knowledgeable about
Carbonite products and how to use them. They’re also very friendly, caring
people who want nothing more than to help customers get their files back.
“You feel like they’re very much interested in your concern,” Dickson said.
“They want to do anything they possibly can to make the restoration of your
files a pleasant experience.”
U.S.-BASED SUPPORT
As a native Floridian, Dickson greatly appreciates the fact that Carbonite’s
“friendly and courteous” customer care team is located in the United States.
Other companies’ overseas support operations have proven problematic
for Dickson in the past. His experience with the Carbonite customer care
team was excellent.
AUTOMATIC BACKUP
Dickson loves that Carbonite continuously backs up his computer in the
background, without him having to worry about it. “Once you set up your backup,
you don’t have to be concerned,” he said. “You know it’s going to be there.”
LEARN HOW CARBONITE CAN PROTECT YOUR CRITICAL
BUSINESS DATA AT:
CARBONITE.COM/ONLINE-BUSINESS-BACKUP-PLANS
© Copyright 2015 Carbonite, Inc. All rights reserved.
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™