Customer Contract
Process
Customer Contracts
• Shipper-Carrier Agreement between shipper and any of
Landstar’s “carrier” companies, i.e., Express America,
Gemini, Inway, Ligon and Ranger.
• Shipper – Broker Agreement between shipper and any
Landstar operating company, i.e., those above plus
Landstar Global Logistics and Landstar Canada.
• Other types of contracts that may surface include:
Forwarder, Intermodal, Air, etc.
Landstar-prepared Contracts
• Our standard Shipper–Carrier and Broker-Shipper Agreements
are available on Landstar Online on the right side of the page in
Pricing Administration under Info
• Customers are welcome to “red-line” and return them to us for
review
Contract Administration Process:
•
•
•
•
•
•
Contract is received & logged
Reviewed by Legal or V.P., Sales Administration
Problematic contract issues negotiated with customer
(Agent included in such process)
If negotiation successful, contract is signed by V.P., Sales
Administration, and returned to the customer for countersigning
Customer returns fully-executed copy for filing in Pricing
Administration
Copy to Agent for record & reference for operations &
customer service management
Legal Review:
• Generally takes 1-4 business days to review and incorporate
changes (typically necessary)
• Protects Landstar & its Agents
• Most common problematic issues: Indemnification, cargo
liability, pay terms
Important Reminder :
• You do not need to have a Contract in place to move freight.
• The Customer Contract is only necessary if the Customer will
not give you the freight otherwise.
• Agents may NOT sign a customer contract, only a Landstar
corporate officer. Agents may only sign rate confirmations
which contain no contractual language.
Question & Answers:
Contacts:
Robin Parker
Administrative Assistant
Email: [email protected]
Phone: 904-306-2281
OR
Ron Currey
VP Sales Administration
Email: [email protected]
Phone: 904-390-1453