NCR Process – Glossary
Training Documentation
15.04.2015
Version 1.0
Version 1
Version 2
Version 3
Version 4
Version 5
Name
Justyna
Geisler
Krysińska-
Title
Date of Issue Version
PMx Business Operational Support
20.04.2015
1.0
Table of Contents
NCR Process Flow .................................................................................................................. 3
Supplier NCR process flow – Tracking 8D progress.................................................................. 5
Suppliers NCR – Scope ........................................................................................................... 6
Glossary and abbreviations.................................................................................................... 8
NCR Roles .............................................................................................................................. 9
Trouble Shooting Guide ....................................................................................................... 11
Common issues – which can be solved yourself............................................................................. 11
Useful Contact information .......................................................................................................... 11
SPECIFIC SCENARIOS ............................................................................................................ 11
COUNTRY SPECIFIC APPENDICES .......................................................................................... 11
Country–Specific Information ....................................................................................................... 12
DOCUMENT VERSION .......................................................................................................... 13
2
NCR Process Flow
3
4
Supplier NCR process flow – Tracking 8D progress
5
Suppliers NCR – Scope
The system will classify each NCR with the Incident category (described above) using the
following parameters assigned by the VERIFIER (see attachment):
 Detected at
 Detected during process
 Origin process
The system will propose a «NCR Scope» which reflects the management requirements for that
NCR (i.e. need an D3, D6 or D8 management), but the Internal 8D Contact can upgrade it: e.g. if
D3 is determined based on the table above, the Internal 8D Contact can decide to request a D6
or a D8. Down-grading the status i.e. requesting a D4 or D6 when the system proposes a D8 will
not be allowed.
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Glossary and abbreviations
ERS
Experience Response System
NonConformance /
Non-Conformity
NC
NCR
KKS Number
Non-fulfilment of a requirement. It can be any observed non-conformance to
specification, procedure, or other stated requirements
IQS12
LE
Non Conformance
Non Conformance Report
The KKS Power Plant Classification System is a standardised system for the
classification of power stations. It serves during engineering, construction,
operation and maintenance of power stations for identification and
classification of the equipment. The system is known in short as KKS which is
the abbreviation of the German term Kraftwerk-Kennzeichensystem.
Transaction for the approval of NCR tasks
Lead Engineer
LN
Lotus Notes
MDM
PowerMax
Master Database Management
Global ERP solution based on SAP technology. See PowerMax intranet page
at this link
PowerMax
“Transaction” is any functionality in PMx which allows the user to perform
actions on business data, such as production orders, purchase orders, master
data, quality notifications, etc.
Each transaction is associated to a transaction code which uniquely identifies
in PMx the type of object and action performed. E.g. “Create Quality
Notification” is a transaction and its transaction code is QM01.
PMx
PMx
Transaction
PSD
Transaction codes are NOT case sensitive.
Power Solve Database
PSM
Power Solve Manager
(Quality)
Notification
QM01
QM02
QM03
ZQM11
NCR in PowerMax application
Create Quality Notification ( create a NCR in PMx)
Change Quality Notification ( change a NCR in PMx)
Display Quality Notification ( display, just read only access to a NCR in PMx)
Extraction of list of NCRs
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NCR Roles
1. OBSERVER
Observes a non-conformity and informs the relevant person (Issuer) of the details of the issue.
2. ISSUER
Organization (Site, Factory, or Supplier) issuing an NCR.
Can be Internal employee or external Supplier.
3. VERIFIER
Individual(s) assigned to each project to coordinate internal processing of an NCR. Responsible
to ensure a high level of data quality in the NCR by checking that all fields are completed
correctly before moving to the next status. The Verifier forwards the NCR to the most
appropriate individual depending on the status of the NCR and the next action to be performed.
The Verifier can only be an internal GE user.
After each action is taken, the Verifier reviews the NCR and adds relevant details using QM02 –
Change Notification transaction.
4. SOLUTION PROVIDER
The Solution Provider is a user responsible for proposing a technical disposition that will resolve
the non-conformity.
The Level 1 Solution Provider is the first point of contact assigned to provide a solution to the
NCR (e.g. Engineering, etc.). This user can be a GE employee or external Supplier user.
The Level 2 Solution Provider can be used when additional information to provider a solution
for the issue is needed from another entity within the organization. The Level 2 Solution
provider can only be assigned when the Level1 Solution provider is an internal user. Also, the
Level2 Solution Provider can only be an internal user.
5. APPROVER
Reviews the proposed Disposition and confirms the solution is valid, realistic and cost effective.
In the new solution the approval of the disposition can be provided by the VERIFIER.
The approver can only be an internal GE employee.
6. IMPLEMENTER
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Implements the recommended disposition and provides feedback of the implementation
evidence back to the Verifier.
For external NCRs, Suppliers may need to implement the disposition.
7. INTERNAL 8D CONTACT
This role is typically assigned to a Supply Chain contact point (Internal GE employee) who
communicates the need for 8D documentation to the supplier. Once the supplier provides
documentation, the internal 8D Contact also has to review and validate this documentation.
The Internal 8D Contact is assigned by the Verifier when the correction process is completed.
Only Internal GE Employees can be assigned as an “Internal 8D Contact”.
8. SUPPLIER 8D CONTACT
The supplier 8D Contact is a Supplier user assigned by the Internal 8D contact as the Supplierside responsible for the 8D progress.
Only external Supplier user can be assigned this role.
9. SUPER-USER
Responsible to re-assign NCRs in case of unavailability of any user involved in the NCR (primarily
the Verifier).
10
Trouble Shooting Guide
Common issues – which can be solved yourself
Useful Contact information
PMx Business Operational Support (email): [email protected]
Specific Scenarios
N/A
Country Specific appendices
N/A
11
Country–Specific Information
12
Document Version
Version #
1.0
Description of change
New Document created
Who
Paweł
Duszniak
Date
22.08.2014
Note: Whole version numbering indicates a significant change i.e version 1.0 to version 2.0
complete sections or process change, Minor change i.e version 1.0 to version 1.1 signifies small
updates or the addition of a new appendices for example additional country specific
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