Zainab Ahmed Abdulla Mohamed - B.Sc. - Computer Engineering
Interpersonal Skills:
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A dynamic and motivated person.
Determined to cultivate a work environment where loyalty, commitment and teamwork are encouraged.
A dedicated worker who is willing to undertake training for further development.
Ability to learn at fast pace.
Objective:
To continue my professional career with an organization where mutual sharing of professional and career
growth is achievable. While I am from Bahrain, but I am open to relocation.
Work Experience:
Bahrain Polytechnic
Sep 2014 - Present
Senior ICT Quality Control Specialist
 ICT Quality Control & Quality Assurance
o Project Manager on COBIT 5 standard project to apply in ICT.
o Project Manager on Helpdesk solution (Microsoft Service Manager).
o Participate in developing IT Strategy with Project Manager Role.
o Develops and initiates standards and methods of inspection and evaluation.
o To provide quality checks on the Managed Services projects via supporting the Project Management
Team and applies quality control procedures.
o Evaluate and test software programs to verify that programs function according to user requirements.
o Participate in review of standards, procedures, tools and process.
o Mentor others in Quality Assurance (QA) methodologies, practices and techniques.
o Assist in disaster recovery testing.
o Ensure Regulatory Compliance.
o Ensures that audit results are formally recorded and reported in a timely manner.
o Meets with property manager and maintenance engineer to point out deficiencies and explains what
actions need to be taken.
o Understands the mission, culture, general operating functions and quality control needs of the ICT
Services Directorate, its unique operating environment, operating risks, and available quality control
strategies and tactics to reduce and remove risk exposures.
o Assess and Manage ICT Risk: through Post Incident Report and Risk Assessment Report.
Email: [email protected]
Tel. (Mob.): +974 55075890
Tel. (Mob.): +973 39864823
o Understands how to assess the accuracy, reliability, and appropriateness of each document, procedure
and practice related to the design of ICT Infrastructure.
o Recommends modifications of existing quality or production standards to achieve optimum quality
within limits of equipment capability.
o Framing ICT Policies, Procedures and Guideline as per COBIT 5 standard.
o As per COBIT 5 standard, framing ICT chart and staffs role and responsibility.
o Write, review, revise, and verify quality standards and test procedures for program design and product
evaluation.
o Develop and Organize Quality Management Plan: like Project Portfolio to assure completion of project,
Audit Review/Quality Audit Report, Issue Monitoring Report.
o Responsible for assuring that ICT Services always meet customers' expectations for quality.
o Focus on changing culture to comply with recognized IT practice by local & international bodies.
AlBaraka Islamic Bank
Information Security & Quality Assurance (IS & QA)
Jun 2011 - Aug 2014
 Information Security Officer (ISO)
o Equation System - Misys.
o Equation Branch Automation (EBA).
o SWIFT.
o RTGS & SSS.
o J.P Morgan.
o WebForm - Misys.
o Active Directory.
o Trade Innovation.
o Debit Card Management System (DCMS).
o Bahrain Cheque Truncation System (BCTS).
o eBanking.
o Islamic Finance Factory.
o Gulf HR.
o Microsoft Exchange Management Server 2010.
 SSIM Administrator.
 DLP Administrator.
 Framing Information Security Policies and Procedures.
 Prepare monthly Dashboard report from all systems that measure availability and performance.
 Assist in project management of information security initiatives.
 Assist in the management of security risk assessments.
 Manage Information Security Incident process.
 Handling the role of Change Manager Review and Approval to control implementation of all changes on
device or application.
 Manage routine IT DR reporting, plans, incidents, disasters, exercises and define business processes and
relative priorities.
Developer
Nov 2013 - Aug 2014
 Development / Document:
o Development of software modules based on SQL Server 2008.
o Based on user requirement customizing the development.
o Perform testing on software modules developed.
o Check software functionality in UAT.
Email: [email protected]
Tel. (Mob.): +974 55075890
Tel. (Mob.): +973 39864823
o Document software modules process and workflow.
Awal Women Society
Teacher
 Teach Microsoft Office (Word) and Computer Basic.
Jan 2011 - May 2011
Bahrain Airport Services (BAS)
IT Support (Help Desk)
 IT support
o Troubleshooting computer peripherals.
o PC Troubleshooting.
o Installing and configuring new computers.
o Joining computers to BAS domain.
o Resources sharing management.
o Outlook configuration.
o Install Oracle application (BAS application).
o Install windows server 2003 for some servers.
o Setup wireless projector or normal projector.
o Flash memory recovery.
o Changing network card for computer.
Mar 2010 - Apr 2010
Bahrain Society of Engineering (BSE)
Training course organizer
 Organizer
o Trainee registration.
o Preparing handouts and some folders for trainees.
o Arranging trainee needs.
Jun 2010 - Aug 2010
Projects/Products:
1. Implement COBIT 5 Standard within ICT
 Review and involved in developing Policy, Procedure and Process.
 Testing workflow automation process that implemented on SharePoint to customize as per organization
need.
 Conduct Training for staffs to understand how IT systems are operated and to increase the competitive
advantages of the organization, transparency of the performance against the business requirements.
 Check Compliance through Monitor and Evaluate
Email: [email protected]
Tel. (Mob.): +974 55075890
Tel. (Mob.): +973 39864823
2. Implement Helpdesk Solution (Microsoft Service Manager)
 Design use case scenarios to implement on test environment before deploy the project on live
environment.
 Develop Project Plan in details for the project.
 Involved on training sessions in order to introduce new helpdesk solution to stakeholder.
3. GulfHR – Human Resource Management System- SQL Server 2008
gulfHR is a web based, flexible and dynamic Human Resource and Payroll Software Solution which was
developed specifically for GCC. gulfHR covering following modules: Recruitment, HR Admin, Leave
Management, Payroll System, Client Employee Management, Letters Automation.
4. Smart Wheelchair
 Designing a wheel chair that follow black line.
o Much simpler to operate, the child just needs to know that if he or she presses the switch, the
destination will be reached.
o To motivate a child who seems unexcited by the wheelchair.
 Making the wheelchair automatically avoid any object, and the reason behind this property is to increase
the level of safety without any human intervention.
 The user of the wheelchair can send alarm by pressing a button when he needs any help.
5. laser communication
laser communication is about sending any audio from audio device through laser pen pointer. The laser light
is amplitude modulated and it means that amount of laser light as output change over the time. So, to
understand the functionality of laser communication can say that it has similar to loudspeaker that create
sound.
Education:
2005-2009
University of Bahrain
B.Sc. in Computer Engineering
Graduated in May 2010
Certifications:
Nov 2016
In progress for Certified Information Systems Auditor (CISA)
Jun 2015
Project Management Professional (PMP)
Dec 2014
COBIT 5 Foundation.
Nov 2013
Element of Banking.
Nov 2012
Information Security Management.
Sep 2012
Introduction to Islamic Banking.
July 2012
Business Continuity Management (BCM).
Feb 2012
Anti Money Laundering Awareness.
Email: [email protected]
Tel. (Mob.): +974 55075890
Tel. (Mob.): +973 39864823
Awards and Fellowships:
Jan 2011
Prince Sheikh Khalifa Bin Salman Al-Khalifa award for innovation of Smart Wheelchair
Project in 13th international PMI Conference 2011.
Jan 2011
First Place Zain eShabab winner for innovation of Smart Wheelchair Project.
Jan 2011
Awakening your inner power & potential in 1st International Meditation & Self
Empowerment.
Apr 2010
First Place IT Expo winner for innovation of Smart Wheelchair Project.
Oct 2007&Nov 2008 IT Symposium at the University Of Bahrain Attendance.
Occupational Skills
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Computer System Configuration and Troubleshooting
Web developing by Dream Waver
Digital Image Designing using Photoshop
Microsoft Office
Programming Language: C++, Visual Basic.NET, Microsoft Visual Web Developer, SQL Server 2008
Personal Details:
Date of Birth:
Nationality:
Languages:
04/06/1985
Bahraini
Arabic Language, English Language
Email: [email protected]
Tel. (Mob.): +974 55075890
Tel. (Mob.): +973 39864823