4 core skills for Change Agents
1
Agenda
• Case for decentralised change
• Characteristics of effective Change Agents
• 4 key knowledge areas/skills for Change
Agents
2
Case for
decentralised
change
3
‘Local picture
of change
4
Case for
decentralised
change
5
Key skills for Change Agents
1.
2.
3.
4.
Resistance to change
Impact assessment
Transition planning
Change readiness
6
Resistance to change
• Empathise with the emotional impact of change
• Appreciate that people have different ways of learning
new ways of working
• Appreciate that people have different speeds of adoption
to change
7
Impact assessment
Creation of assessment questions applicable to all parts of
the organisation:
•
•
•
•
Impact
Impact
Impact
Impact
on
on
on
on
processes
roles and responsibilities
data and information
performance measures
8
Transition Planning
Range of activities appealing to all:
• Taking account of different learning preferences
• Taking account of different personality preferences
• Taking account of different skills and experience
Environment supportive of practising change:
• Reduction or suspension of performance metrics
• No blame culture
9
Assessing change readiness
Support for the change:
• Desire to move from current situation
• Enthusiasm for vision
Level of participation:
• All levels of staff
• All areas of the business
Level of preparedness:
• New processes designed, rehearsed and communicated
• Details of changes communicated to those affected
10
Further resources
[email protected]
07960 995262
www.agilechangemanagement.co.uk
Linkedin: Melanie Franklin1
YouTube: AgileCM
Twitter: @AgileMelanie
www. Change-Management-Institute.com
Linkedin: Change
Management Institute UK