CASE STUDY
Mosaic delivers a win-win solution for
Wigan Council
Innovative organisations in local government are about improving the lives of
the people in the communities. Wigan Council is always looking for new and
innovative ways to explore and develop their talents and provide opportunities
to learn and grow.
Working in close partnership with Servelec Corelogic, the implementation of its
Mosaic case management solution in Wigan’s Adult and Finance Services is a
good example of how an inclusive and collaborative approach helps to ensure
the right foundations for growth and development in the community.
Part of
Wigan’s challenge
Wigan’s vision
Like many local authorities today, the legacy case
“Confident Place, Confident People.
This is the kind of place we aspire to
be.
management system in Wigan Council did not
facilitate collaborative working and presented data
quality issues which all resulted in a complicated
We want Wigan to be an attractive,
accessible and a lively borough.
system and cumbersome way of working for the
Adults and Finance team at Wigan.
Our vision is to improve life
opportunities and independence
whilst making sure people feel safe
and supported.”
The Council was limited in terms of using the legacy
system to its full capability and there was copious
amount of time spent manually inputting data, which
was not the most efficient approach.
For Wigan’s Finance department, the overarching goal was to embed Mosaic in the council to deliver
efficiencies in support of the financial challenges and to enable improvements in management reporting
and controls in package and expenditure authorisation. Mosaic represents an important enabler of
cultural change for Wigan Council.
Adopting a collaborative approach
Working in close partnership with Wigan’s team, Mosaic went live in February 2016. The Standard
Practice Configuration provided a good starting point for Wigan, helping them to configure their Mosaic
system specific to their needs during the implementation.
The council took a pro-active and inclusive approach to create the conditions for growth and continuing
development. Staff engagement prior to and during the implementation of Mosaic was key in
encouraging buy-in from the various teams within the Council.
What’s the Standard Practice
Configuration?
•
Out of the box configuration - “Your Starter for 10”
delivers rapid time to go-live
•
Modelled on a good practice approach
- feedback from all users
•
All workflows and forms in line with legislation
•
Efficient and aligned to customer journeys
•
Support throughout implementation process
Wigan Council provided Microsoft Surface Pro tablets for their front line workers to handwrite
information more easily and also to provide a more personal experience for their service users. Many of
the forms were designed to be easy to complete whilst out and about using Mosaic mobile. Staff out in
the field are using the Surface Pros which has been a major success of the project.
Mosaic delivers value
Since Servelec’s Mosaic system has been
implemented across the teams at Wigan, users
can now access a service user’s record and see
the full case history. Mosaic enabled a more
co-ordinated approach across all the council’s
service areas.
The project has been a learning curve and
has brought the team together; there is more
collaborative working across the different
departments in the council, and a greater
understanding of impact, pathways and
processes. This is due to Mosaic’s simple-to-use
interface which helped to reassure staff and gain
their buy in.
The highly flexible nature of Mosaic has enabled
In Financial Services, Mosaic is serving to
Wigan Council to build a configuration fit for
strengthen the authorisation controls to deliver
Wigan and a system that truly supports what
efficiencies. A major benefit experienced
happens on the ground in social care. The
by Wigan has been the opportunity to bring
recording functionality has enabled users to
together three previously separate systems
maintain a good system for statutory and legal
responsible for the administration and
requirements.
processing of payments and billing across adult
social care into one Mosaic system.
“At Wigan, we now have a
system that works for us. It
meets the requirements of
our teams on the ground,
day to day and the managers
from an IT performance
perspective as well.
We were looking for a winwin and that’s what we’ve
got – everyone is benefiting
and Mosaic has added value
to the business.”
Wigan Council has also benefited from using the
new Mosaic system by introducing prescribed
coding and realigning structures to the statutory
framework. Mobile working is being embedded
within the financial assessment function with
a view to gaining efficiencies supporting the
alignment of increasing workload with existing
resources.
Wigan Council set up the system to automatically
email their suppliers with remittances when they
undertook a payment cycle, allowing a far more
efficient process than before. This was rolled out
to eight providers in the initial stages and Wigan
are now currently in the process of full scale roll
out to eighty providers
What we learned at Wigan…
It doesn’t stop when the system
goes live; the implementation is just
the start.
With continuous reviews, teams
can improve their processes all the
time and how they can get more
efficiencies out of the system.
What next?
Wigan continues to update and improve
their systems where staff and managers can
The next phase for Wigan is the integration of
discuss and agree key objectives and identify
Mosaic with public health. Share to Care in Wigan
development opportunities going forwards.
aims to have an integrated health and care record
and Wigan Council is confident about the benefits
that will be gained from sharing information.
The Share to Care initiative includes Wigan
Council, the local clinical commissioning group,
local hospitals, GP practices, community health
care service providers and mental health care
service providers.
Servelec’s market leading electronic patient
record system, RiO, is being rolled out in the
health services in Wigan and key dialogues are
taking place about integration between the health
and care systems.
The engagement Wigan Council has had with
their staff has been a real success, keeping them
up-to-date of progress was important so staff
always knew what was going on all through the
project.
Contact Servelec Corelogic
How can we help
Servelec Corelogic works in partnership with local
authorities providing software solutions to support
social care practitioners; empowering them to be
in control of information and encouraging a more
joined up approach to deliver positive outcomes
for adults and children.
Contact us today and find out how we can help to
transform social care in your area.
+44 (0) 207 354 8000
[email protected]
/servelec-health-social-care
www.servelechsc.com
/servelecHSC