Business Strategies
Made Humanly Possible
Business Strategies Made Humanly Possible
So you are charged with leading your organization to new heights and creating a compelling strategy to ensure
success. In addition, you need to implement that strategy and turn it into results.
BlessingWhite can assist in four key areas:
1.
Develop the strategy and
innovative approach to help
you move ahead of the pack as
well as develop strategic capability
throughout your ranks
2.
Develop leaders that can
translate the strategy into
meaningful actions, then align
and energize the organization
to deliver the results
3.
Define and foster a highperformance culture: one with
a clear compelling corporate
mission, shared values and
shared accountability
By focusing on these four critical components of success, we
help high-performing organizations worldwide deliver on
their business objectives. We are experts in designing and
implementing global organizational development initiatives
including:
• Organizational diagnostics and consulting services
• Instructor-led learning sessions that apply to real
work
• Virtual instructor-led events for those who cannot get
together face-to-face
• Executive coaching to support learning or support
key turns of a leader
• Simulations, working events and keynote speeches
• Multi-modality ‘learning journeys’ which blend
instructor led events with on the job learning and
peer-supported insights to develop leaders over time
We look forward to helping you bridge the gap from
strategy results
BlessingWhite: Business Strategies Made Humanly Possible
4.
Achieve sustained employee
engagement by allowing each
employee to reach high personal
satisfaction while simultaneously
contributing at a high level to the
success of the organization
Career
Coaching
Professional
Development
Employee
Engagement
Leadership
Development
Organizational
Culture
STANDARD OR CUSTOM?
If you are looking for the high-impact of a proven
development initiative but require a custom-designed
solution to tackle your organization’s specific challenges,
BlessingWhite can help. Our consultants have strong
expertise in customizing and rebranding employee
engagement and leadership development programs, giving
you a solution that supports your organization’s objectives
and culture while avoiding the cost and risk of a totally
customized implementation.
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The purpose of leadership is to inspire others to willingly
achieve exceptional results.
High performance can only be sustained when people
are truly engaged. Engagement, the state of maximum
individual satisfaction and contribution, doesn’t happen
by accident. It is the result of consistent, purposeful action
by skilled leaders who connect with others and who help
others connect to the work.
At the end of the day, the culture in your organization is the
sum total of individual behaviors and beliefs. But leaders
have a disproportionate influence on culture: they get the
culture that they behave. Every leadership development
effort is an opportunity to build the culture that every
employee longs to be part of.
The Context of Leadership
The essential ingredients for sustained high performance
and job satisfaction include:
• Clarity about organizational goals and individuals’
motivators
• Two-way communication between managers and
individuals
• Accountability, feedback, and willingness to change
• Faith in the future, for oneself and for the group
From their own practice and research, founders Buck
Blessing and Tod White knew that people want to be
successful, both at their jobs and achieving what is
important to them. It isn’t just money that provides
satisfaction! Each person has intrinsic motivators they
can find in the work they do. These include work that
is interesting to them, a sense of achievement, good
relationships with others, working with talented people,
and making a difference in the world. When these factors,
which are based on personal values, are present in a job,
individuals experience both satisfaction and drive to achieve
results.
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BlessingWhite’s 4th Quadrant Model:
Purposeful Culture
HIGH
Performance/ Business Strategy Focus
“Driving results”
LEADERSHIP
LOW
4
2
…bottom line
but is it
sustainable?
…going out of
business…
1
SUSTAINABLE
SUCCESS
Inspire and
Empower
…good for
morale but
can you
afford to
keep it up?
3
HIGH
Purposeful Culture Focus
“Inspiring commitment and reinforcing what we stand for”
The 4th Quadrant integrates an organization’s
focus on performance and results with a
purposeful focus on its culture.
Quadrant 1 has a weak focus on both
performance and culture.
Quadrant 2 has a short-term focus on profits, a
churn-and-burn work environment.
Quadrant 3 is so focused on purpose and
culture that they fail to achieve profitably.
Quadrant 4 is the desired spot – solid
business performance generated by a motivated
workforce.
BlessingWhite: Business Strategies Made Humanly Possible
Leaders drive for results. But leaders also focus on
understanding each individual’s needs and capabilities.
They deliberately involve and collaborate with others.
They inspire commitment not just compliance. As work
is performed, leaders elicit and provide supportive and
constructive feedback. Leaders actively seek opportunities
to help people develop, and they make sure that good
performance is recognized and rewarded in ways that are
meaningful to the individual.
If an organization wants to achieve and sustain high
performance, it simply must have leaders—people who can
consistently engage and inspire people to willingly deliver
exceptional results. Organizations most often promote
based on business competence, but the most important
competence in leadership are connection skills. These are
the less tangible competencies that BlessingWhite can help
you develop.
The Leadership Suite from BlessingWhite is a coherent set
of integrated solutions, tools and processes for achieving
strategic organizational initiatives. We have a portfolio of
solutions aimed at the strategic levels in organizations and
another portfolio aimed at the front line leaders where
important day-to-day skills are needed to help individuals,
teams and newer managers increase performance and
satisfaction. We combine consulting capability, great
content and executive coaching, as needed, to support
the needs of your leaders in boosting performance and in
taking your organization confidently into the future. For
over four decades, we’ve conducted our own research on
leadership and have also partnered with thought leaders,
like London Business School professors and authors Rob
Goffee and Gareth Jones, author and business coach Terry
Pearce, author and workplace futurist Jeanne Meister, and
leading strategist and author Kaihan Krippendorff.
Technical leaders present a unique set of challenges.
As experts themselves, they can struggle with the
people side of the job. The result? Your most
valuable, and difficult people to manage, are often
working for the worst managers.
We have proven expertise and judgment in highperformance leadership across the full spectrum of leaders
— including front-line managers, managers of managers,
matrix leaders, emerging leaders, senior leaders and
executives.
BlessingWhite: Business Strategies Made Humanly Possible
3
EMPLOYEE ENGAGEMENT
Employee engagement sounds soft, but it’s not. Engaged employees are more productive and committed to your
organization’s customers. They have lower rates of absenteeism, higher rates of retention, and are even less likely to get
injured at work.
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We define employee engagement as the point
where individuals are fully contributing and
fully satisfied at work. It is at this point that
employees are “in gear,” giving discretionary time
and energy to their employer’s top priorities.
Engagement is therefore as much about what an
employee gives as what they get out of the job.
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Our Definition:
FULL ENGAGEMENT occurs at the
alignment of maximum job satisfaction
and maximum job contribution
Who Owns Engagement?
INDIVIDUALS: Ownership, Clarity and Action
m
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Every person, ultimately, has responsibility for his or her own engagement. Employees
must be clear on what matters to them before they can take control of their job
satisfaction and career success.
e
MANAGERS: Coaching, Relationships and Dialogue
The managers to whom employees report are right in the middle of the engagement
equation, where organizational and employee interests intersect. Their job is to match
the passions and proficiencies of each employee with organizational priorities and
projects.
EXECUTIVES: Trust, Communication and Culture
Executives set the tone and shape the culture. They must have a clear, compelling vision
of organizational success and be relentless in communicating that direction — to ensure
that all employees know what to do and that they care enough to take action.
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BlessingWhite: Business Strategies Made Humanly Possible
The Engagement Suite
BlessingWhite provides a comprehensive suite of integrated solutions for
employee engagement initiatives:
First we can assist you in laying the important foundations to ensure the success
of your engagement initiative:
I Gaining senior team commitment
II Embedding a common definition
III Developing “engagement champions” throughout the organization
The Engagement Equation:
40 years of leadership
experience brought
together into one book.
The Employee Engagement
Diagnostic & Organizational
Action Planning
Unlike market research firms
that operate in the employee
engagement survey space,
BlessingWhite approaches
this topic from a practitioner’s
perspective. Consequently our
survey tool is geared towards
collecting information that is
actionable without overburdening
the organization. We work
consultatively to tailor the survey,
provide meaningful benchmarking,
and focus predominantly on
delivering a realistic actionable
plan to move the needle on
engagement.
Equipping the Managers
& Individual Action Planning
We all understand how important
the managers are in driving
engagement. But too often
managers are saddled with the
work without the tools or training.
BlessingWhite has developed a
comprehensive suite of solutions
for educating and equipping
managers to understand the
importance of engagement, the
outputs of the survey, and how to
develop and implement a personal
plan for their team.
Moving the Needle
on Employee Engagement
Ultimately, any engagement
initiative has to positively
impact overall engagement — but
engagement is fundamentally
an individualized equation.
BlessingWhite can help you
achieve real change by focusing
on actions at three levels: the
Individual, the Manager and the
Executive (see previous page). We
offer tailored solutions based on
the outcomes of the diagnostic
work, built using tried-and-tested
learning solutions and branded to
your initiative.
The Career Suite
Career is frequently one of the top levers in driving engagement and retention. BlessingWhite has developed a suite of
solutions to equip individuals and managers: It’s Your Career and Career Coaching for Managers can be delivered as instructorled events or via virtual web classes. In addition, we provide a Career Portal that complements the classroom learning.
BlessingWhite: Business Strategies Made Humanly Possible
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BLESSINGWHITE SOLUTIONS
PROGRAM
LEADERSHIP
ENGAGEMENT
PROFESSIONAL
DEVELOPMENT
Accountability
Audience: Individual Contributors
While the term “accountability” is commonly heard, there is often a great deal
of confusion about what this word means and to whom it applies. And yet,
individuals are depended upon to implement actions that align with the values,
competencies, and strategies of the organization. This course teaches the skills
and explains the right behaviors for creating an accountable organization.
Participants will explore the true meaning of accountability and how it relates to
their day-to-day duties.
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Career Coaching for Managers
Audience: Managers
Managers are the critical link in helping each individual understand what he or
she does well and adapt it to what the business needs. Managers will leave the
Career Coaching for Managers learning experience with a solid understanding of
career management principles, a pragmatic framework, and tangible plans for
action and conversation.
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Coaching for Performance
Audience: Managers
Successful organizations create environments in which people can achieve their
potential through guidance, assistance, and support. Coaching is a skill that can
be utilized to create that environment and to support team members in ways that
allow them to contribute to their fullest. When coaching becomes an integral
part of doing business, employees are engaged; this results in greater productivity
and the retention of top talent. This course provides participants with the tools
to coach effectively, and it enables the performance improvement of all team
members.
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Communicate with Clarity
Audience: Managers
Every function and activity that takes place in an organization involves some
form of direct or indirect communication. The success of these functions and
activities directly depends on the ability of the people in the organization to
communicate effectively. This course focuses on the process of creating open
communication that increases rapport and productivity, and participants will
identify concrete steps and processes that will truly help them improve their
communications skills.
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BlessingWhite: Business Strategies Made Humanly Possible
PROGRAM
LEADERSHIP
ENGAGEMENT
PROFESSIONAL
DEVELOPMENT
Delegation
Audience: Managers
Delegation is an overlooked and undervalued tool that managers can use to
complete an ever-increasing list of work responsibilities. This course provides
managers with the skills to effectively delegate work to others. There is often
confusion about the true meaning and nature of delegation. In discussing
the definition, participants begin to realize that delegation is about assigning
meaningful tasks that can challenge employees and provide them with
opportunities to build their skills.
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Driving Engagement
Audience: Managers
The more engaged the workforce, the more capacity it has to deliver on
organizational imperatives. Driving Engagement is a process that includes
reflection, feedback, analysis, planning, practice and action. Online activities
and tools help ensure relevant, effective group learning and enable managers to
apply concepts back on the job with every person on their team.
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Emotional Intelligence
Audience: Managers
Research has proven that our emotional intelligence (EQ) is more reliable in
predicting success than our intellectual intelligence. In this course we explore
the topic of EQ and how to develop our own EQ, thereby enhancing our success
with our career and relationships both inside and outside of work. Emotional
intelligence increases our ability to make effective decisions, build relationships,
deal with stress, and cope with change.
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Executive Coaching
Audience: Executives
Sooner or later, your high-level leaders are likely to encounter a situation in
which they’ll welcome insights and guidance from another successful business
leader. Our executive coaches can step in at those times. They’ll deliver one-onone, personalized coaching engagements to address agreed-to organizational and
individual needs.
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Facilitating Effective Meetings
Audience: Managers
Countless hours are devoted to meeting attendance, which can comprise a large
portion of an organization’s resources. However, the problem is not the actual
meeting, but rather how the meeting is planned and facilitated. Poor planning
and facilitation are guaranteed to result in a nonproductive meeting and a waste
of company resources. This course is designed to help participants utilize tools
and methods to plan, prepare, and facilitate a productive meeting that will
capitalize on the time and talents of all attendees.
BlessingWhite: Business Strategies Made Humanly Possible
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PROGRAM
LEADERSHIP
ENGAGEMENT
PROFESSIONAL
DEVELOPMENT
Feedback: Giving and Receiving
Audience: Managers
This course teaches the skills that are necessary to both give and receive
constructive and positive feedback in a way that maintains relationships and
increases performance. Feedback opens the door to discussion and problem
solving, and it is essential to the growth and development of the individual and
the organization
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Handling Conflict
Audience: Individuals, Managers
Conflict is an inevitable dynamic in the work environment. Unfortunately, it
usually carries a negative connotation. Conflict, in itself, is neither “good” nor
“bad.” What makes a conflict situation productive or destructive is the way in
which issues and information are analyzed, approached, and communicated.
Successful teams and managers have the ability to not only address but utilize
differences in a way that increases the overall strength of the team. This course
teaches the skills and perspectives that are necessary to effectively manage
conflict.
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Helping Others Succeed
Audience: Managers
Helping Others Succeed is a flexible, time-saving process that incorporates exclusive
feedback, analysis, planning and dialogue tools. It equips leaders at all levels
to effectively coach direct reports (either in-person or virtually) around highperformance, individual engagement or working in teams. Managers become
more precise in how they coach and what they do to support their direct staff
and team members.
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High-Performance Culture Scan
Audience: Executives
Our High-Performance Culture Scan measures how well your leaders and business
practices align with your espoused organizational values. Typically it features a
blend of an on-line employee survey, one-on-one interviews with key leaders and
focus groups with new and veteran employees.

High-Performance Leadership Assessment
Audience: Managers, Executives
Leaders are often viewed as either results- or people-oriented. Exceptional
leaders, however, are both. Our on-line assessment measures a leader’s
integration of traditional business competence and the personal connection that
inspires commitment in employees, customers and other stakeholders.
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BlessingWhite: Business Strategies Made Humanly Possible
PROGRAM
LEADERSHIP
ENGAGEMENT
PROFESSIONAL
DEVELOPMENT
Hiring Talent: Right Person, Right Job
Audience: Managers
In any organization, selecting the right person for the right job is a challenge.
When the challenge is met, turnover is low, morale and productivity are high,
and great customer service is provided. This course is designed to provide
information and skills to assess, build, and conduct high-quality selection
interviews in order to decide on the right person for the right job.
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Influencing Across the Matrix
Audience: Individuals, Managers
Many organizations have turned to the matrix: a structure that allows companies
to respond efficiently to market needs and keep up with the shifting nature of a
complex and global business setting. Influencing Across the Matrix is a workshop
that provides the knowledge and skills needed to effectively navigate matrix
environments, and help your organization reach its maximum potential.
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It’s Your Career
Audience: Individuals
The foundation for employees’ future career success is an understanding of their
engagement drivers and the capabilities they have to move the organization’s
strategy forward. It’s Your Career enables participants to take ownership of their
own careers. This process can be delivered in 2 hours virtually or in a half-day
workshop.
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Leading Change
Audience: Managers
Change is a constant in any organization. The important factors in leading
change initiatives are to help employees understand the nature of the change,
and to get them refocused on what are either new job responsibilities or new
ways to perform existing job responsibilities. In this program, we examine the
impact of change, how to build change resilience, and how to lead change.
Participants will learn how to connect with others, and how to build trust while
appropriately aligning and focusing teams.
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Leading in a Virtual Environment
Audience: Managers
Leading in a Virtual Environment is a process for those leading others across
distance. This workshop presents leadership fundamentals and then applies
them to actual virtual leadership situations. It offers tools and strategies to
make leaders more effective virtually. Participants learn and use skills and tools
through a mix of instruction, lecture, simulation and practice.
BlessingWhite: Business Strategies Made Humanly Possible
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PROGRAM
LEADERSHIP
ENGAGEMENT
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PROFESSIONAL
DEVELOPMENT
Leading Out Loud
Audience: Managers, Executives
Leading Out Loud develops leaders who can drive business results through
authentic communication. This intense but highly practical workshop provides
real-time application of key leadership concepts and communication tools for
inspiring action. Leaders leave with a specific message to deliver to a specific
audience on a relevant leadership challenge.
Leading Technical People+
Audience: Managers
Technical people bring unique capabilities, values and expectations to the
workplace. Leaders of these highly skilled employees face special challenges.
Leading Technical People+ equips these managers with skills and strategies for
making the most of the knowledge, expertise, independence and confidence of
today’s specialized knowledge workers
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Managing Professional Growth (MPG®)
Audience: Individuals, Managers
Managing Professional Growth is a process that incorporates exclusive feedback,
analysis, planning and dialogue tools for enthusiastically delivering on personal
and organizational goals. Employees craft specific action steps, including a
detailed plan for discussing their increased job performance and satisfaction
with their manager.
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Mentoring
Audience: Managers
Mentoring is one way to transfer expertise and knowledge to new workers.
Mentoring has been proven to reduce turnover and increase employee
satisfaction. This course provides an opportunity for a mentor and his/her
protégé to work together, learn about each other, and explore the benefits of the
mentoring relationship.
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Partnering for Performance
Audience: Managers
All too often, performance management is viewed as being primarily the
end-of-year performance review. In truth, performance management is an
ongoing, year-round function. The annual review is merely the culmination of
the performance conversations that have taken place throughout the year. In
this course, managers learn how to collaboratively develop performance goals,
provide feedback and coaching toward those goals, and review performance
results. These three activities make up the performance management cycle.
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BlessingWhite: Business Strategies Made Humanly Possible
PROGRAM
LEADERSHIP
ENGAGEMENT
PROFESSIONAL
DEVELOPMENT
Presentation Skills
Audience: Individuals, Managers
Powerful presentation skills increase a person’s ability to educate and influence
audiences — the average presenter’s loss is the exceptional presenter’s gain. Ideas,
products, and concepts must be presented concisely and compellingly. This
course teaches a presenter to develop and deliver a clear, concise message that
will quickly and effectively gain the attention of the audience.
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Problem Solving and Decision Making
Audience: Individuals, Managers
Employees in every organization find themselves solving problems on a regular
basis. The ability to identify a problem, pinpoint its true cause, and find a
workable solution is essential for success. In this course, participants will learn
the process of identifying problems proactively, uncovering the most likely cause,
and determining innovative solutions while providing impact and benefit to the
organization.
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Provide Powerful Service
Audience: Individuals, Managers
Given today’s business and economic climate, it is important for participants
to experience and understand the reality of their customers. The purpose of
this course is to identify best practices and their supporting skills. Ensuring
employees can continue to provide excellent service to both internal and
external customers.
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Stress Management
Audience: Individuals
Stress is a normal part of everyday life. A person’s ability to understand and
manage their stress has a direct correlation to effective performance in the
workplace. In this course, participants will learn how stress works, recognize
personal sources of stress, understand the effects of stress, develop coping
strategies, and create an action plan to reduce stress and improve productivity.
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Teamwork
Audience: Managers
This course is about creating a team environment with the people with
whom you work each day. The team environment that you create can and will
contribute to a positive and productive work group. In this course, participants
will learn techniques for translating individual goals into team goals,
empowering all team members to participate, encouraging collaboration among
team members, and monitoring the team’s progress using structured tools and
process.
BlessingWhite: Business Strategies Made Humanly Possible
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PROGRAM
LEADERSHIP
ENGAGEMENT
PROFESSIONAL
DEVELOPMENT
Time Management
Audience: Individuals, Managers
In today’s business climate, every member of the organization is challenged to
accomplish more in a given day. This can be difficult and lead to increased stress
for employees. In this course, participants will learn many time management
tools and techniques that will not only help them complete their projects and
tasks more efficiently, but also help them manage their stress load.
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The Engagement Equation
Audience: Managers
Managers can’t make anyone engaged. The Engagement Equation equips managers
to create a common language of engagement, understand the satisfaction
and contribution drivers on individual team members, and create a team
environment that fuels engagement.
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The Outthinker Process
Audience: Managers, Executives
The Outthinker Process equips leaders and their teams with a practical, repeatable
method to develop and adjust an innovative strategy that helps them outthink
and outperform their competition.
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Taking Control of Your Engagement
Audience: Individuals
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Taking Control of Your Engagement is a blended learning experience that equips
individuals to assess, increase and sustain their engagement levels — maximizing
both performance and satisfaction — so that their organization can build a
vibrant workforce and reach its business goals.
Why Should Anyone Be Led by YOU?TM
Audience: Managers, Executives
Throughout the Why Should Anyone Be Led by YOU? process, leaders work on
their own strategic business challenges. They develop a detailed strategy for
“being themselves – more – with skill” to excite the exceptional performance of
their teams and colleagues. Since they will have practiced and fine-tuned the
application of that strategy to their business issues, the impact on the job is
immediate.
TM
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© 2015 BlessingWhite, a Division of GP Strategies Corporation. All rights reserved. BlessingWhite and BlessingWhite with logo design are trademarks of GP Strategies Corporation.
GP Strategies and GP Strategies with logo design are trademarks of GP Strategies Corporation. All other trademarks are trademarks or registered trademarks of their respective owners.
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BlessingWhite: Business Strategies Made Humanly Possible
BlessingWhite North America
BlessingWhite Europe
200 Clocktower, Suite 102, Hamilton, NJ 08690
Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF
United States of America
United Kingdom
Tel: +1 609.528.3535 Email: [email protected]
Tel: +44(0)1628.550085 Email: [email protected]
BlessingWhite Asia-Pacific
BlessingWhite India
GP Strategies, Asia
GP Strategies India P Ltd
#19-02/143 Cecil Street, GB Building, 069542
#4/363 Kandanchavadi, fl.1&2, Block B, Old Mahabalipuram Road Chennai, 600096
Singapore
India
Tel: +65 3103.0601 Email: [email protected]
Tel: +91 44.6602.3000 Email: [email protected]
www.blessingwhite.com