eGovernment: for citizens and
for clerks
Aleš Kučera - Novell
Václav Šamša - TDP
Vilnius, April 3rd, 2001
Information Strategy:
Architectural Model
Access portal services
Communication
strategy
of public
administration
Information
System of Public
Administration (ISPA)
Portal of public administration
Reference
interface
Directory
service
Public key
infrastructure
Basic
registers
Metainformation
system
Centralized
user support
Current information systems of various
parts of public administration
eGovernment: for citizens and for clerks
IV. Shared access
services
III. Shared internal
service
II. Special shared
internal information
services
I. Proprietary
information services
Architectural Model:
Access Point Perspective
Information systems of
various parts of public
administration
Information systems of
various parts of public
administration
Access portal service
Access portal service
Basic Metainformation Centralized
PKI
registers system
user support
Directory services
Portal of public Middleware
administration processors
Services of reference interface
Services of reference interface
Non-authorized
access point
(home PC using Internet,
WAP, etc.)
Authorized
access point
(PC on city hall,
at school, library, etc.)
Authorized
access point
(information kiosk)
Authorized
access point
(PC of a clerk)
eGovernment: for citizens and for clerks
Communication
strategy
of public
administration
Simplicity of Portal of Public Administration:
Key to the Success of the Project
Should ISPA really used by vast majority of citizens,
these citizens have to be able to use and to utilize that
kind of system
•
•
Most of citizens is not information technology literate
–
–
this causes citizen’s reluctance to computer usage
this causes „digital divide“, e. g. the society is divide along
the level of acceptance of information technology use
„digital divide”
–
–
can be overcome by increasing IT literacy
and by using simple user interface
eGovernment: for citizens and for clerks
Simplicity of Portal of Public Administration:
Key to the Success of the Project
The set of information, which public administration
needs to communicate towards the (set of) citizens is
extremely large
•
Complex portals (search engines) are not very popular
even among experienced and IT literate users - citizens
–
–
the only solution is the interface, which is simple,
standardized, and offers to the citizen that set of
information which he might be interested in
that kind of interface has to offer personalized information
–
which is the information, which is particular citizen related
eGovernment: for citizens and for clerks
Personalized Portal of Public
Administration
Directory services keeps citizen’s profile; based on this
profile citizen’s related information is delivered
•
A citizen has a unique system identification
–
–
system knows that it is exactly and only this citizen which
communicates to the system
system deliver information based on knowledge of
–
–
–
citizen’s resident address
location of access point
»
in case the system is accessed from authorized access point
history of citizen’s interest
»
information accessed in the past is most probably
accessed in the future
eGovernment: for citizens and for clerks
Citizen’s Unique Identification
Citizen identifies by using by using electronic ID card
(something he/she has) and by using password (similar
to the credit card PIN - something he/she knows)
•
Citizen is identified, authenticated and authorized to gain
information about himself/herself, information he/she is
interested in
–
system does not allow neither the administrator nor auditor
of the system to see aggregated information related to the
particular citizen
eGovernment: for citizens and for clerks
Personalized Portal of Public
Administration with Information
for a Particular Citizen
eGovernment: for citizens and for clerks
Information Delivered to a Particular
Citizen, to the Group of Citizens...
Based on citizen’s profile stored in directory services,
ISPA can deliver information related to the particular
citizen or groups of citizens, which have something in
common
•
Citizens profile stored in directory services contains also
information related to the “hierarchy” of the citizen in
Lithuania related to the...
–
–
–
residential address
social status
–
employee, employer, jobless, student, child...
many other customized attributes
eGovernment: for citizens and for clerks
Information Delivered to a Particular
Citizen, to the Group of Citizens...
Personal Alert Page
Citizen related
information
eGovernment: for citizens and for clerks
Personalized Portal Logic
Information system of a particular governmental body
which deals e.g. with the information about open job
opportunities
Access portal services
Information related to the open job position in certain
location
Directory services, reference interface services and middleware services
Open jobs in Vilnius
eGovernment: for citizens and for clerks
How to Attract Citizens to Use Information
System of Public Administration (ISPA)?
By their natural interest citizens can be divided into
two groups (at least)
•
•
Citizens, which will use ISPA, if it saves their time
–
economically powerful part of population
–
vast majority of population
– (less then 5% of population)
Citizens, which will use ISPA, if it saves their money
–
(over 90% of population)
eGovernment: for citizens and for clerks
Architectural Model:
Access Point Perspective,
Commercial System Integration
Information systems of
various parts of public
administration
Information systems of
various parts of public
administration
Information systems of
commercial organization
Access portal service
Access portal service
Access portal service
Basic Metainformation Centralized
PKI
registers system
user support
Directory services
Portal of public Middleware
administration processors
processes
Services of reference interface
Services of reference interface
Non-authorized
access point
(home PC using Internet,
WAP, etc.)
Authorized
access point
(PC on city hall,
at school, library, etc.)
Authorized
access point
(information kiosk)
Authorized
access point
of commercial system
eGovernment: for citizens and for clerks
Communication
strategy
of public
administration
Commercial System Integration
Customer Bonus System Are Being Very Popular
•
•
Customer Bonus System creates advantage for customers citizens, who purchase wide range of products and
services from vendor who are integrated in bonus system
If customer bonus system respect access portal of public
administration system, this system can be integrated into
Information of Public Administration, using also access
point of Information System of Public Administration
eGovernment: for citizens and for clerks
Commercial System Integration
Commercial systems can be accessible for citizens from
authorized access points of Information System of Public
Administration by using (governmental) electronic ID
card
•
•
Citizens will learn how to use ISPA by themselves because
of their personal financial motivation
Commercial system will be accessible even from small
towns and villages whereas commercial system has
difficulties to leverage access point device investment
eGovernment: for citizens and for clerks
Commercial System Integration
Commercial system integration may have a fee
associated
•
•
Integration with ISPA is an add value for commercial
system
Integration fee will contribute to the ISPA investment and
maintenance
–
i. e. certain portion of transaction can fund ISPA investment
and maintenance
eGovernment: for citizens and for clerks
Information System of Public
Administration and Clerks
Reference interface supports unique name space for
governmental clerks
•
•
•
Clerks may log in by using electronic ID card
Clerks get delivered all resources needed for their work
immediately based on role-based administration
Every reform of the government is fast and easy
–
clerks can earlier (i. e. better) serve to citizens
eGovernment: for citizens and for clerks
eGovernment: for citizens and for clerks