Agenda Template for Customizing your Onboarding Plan Pre-first Day Acclimation As soon as the new hire accepts the offer of employment, the supervisor can begin the pre-first day acclimation and onboarding plan. Be sure to notify your current team about the new hire, include the new hire’s start date, and explain that you will be scheduling appointments and lunch dates with this person. Outline roles for other staff members to contribute to the welcome committee, training and onboarding tasks. Extending a welcome to the new hire is a key element for creating a great first impression. Multiple communications can assist the new hire in feeling informed, welcomed and excited to be part of a new team. Possible communications: • First day logistics with details about parking, lunch, arrival time, building access, and where to meet • Dress code information • A welcome email for team members • A quick picture of the workstation • Department listserv • Links to relevant public videos and websites • UF Facebook pages and twitter feed • Information regarding Gainesville services, school zones, and restaurants (if the new hire is not from the area) Create Onboarding Plan A good onboarding plan contains a detailed agenda for the first week and ongoing expectations for the first year of employment. While the first 90-120 days are critically important for retention, setting structures for job expectations, feedback, meetings with the supervisor and socialization will assist the new hire to integrate well. Consider the following for your onboarding plan: • Develop a schedule for the onboarding o Set-up meetings with your team and other stakeholders and send calendar invitations in advance o Set recurring supervisor check-in meetings • Prioritize trainings o Systematically plan the training schedule to extend over the first few months o Plan for face-to-face trainings o Identify all role-specific training needs • Send the onboarding plan to the new employee in advance • Create a check list (see sample) for the supervisor to use throughout the year (Starting on page 2 is a sample onboarding for use as a template.) 1 Onboarding Plan for [First Name] [Last Name] Welcome, [First Name]! We’re excited to have you join our team! As your supervisor, I want to make sure your onboarding experience is as smooth as possible, so I’ve put together the following “[Last Name] Curriculum” to get you oriented to the building, your workspace, our team members, the technology we use to conduct our business, projects you’ll manage, training courses to take, etc. Goals: Week 1 Get oriented to the building and your workspace Meet with HR Rep to complete remaining paperwork, gain security access to building, get your key, receive department orientation, etc. Review the onboarding plan Learn about our team (our policies and mission) Get your Gator1 ID and GatorLink account Get your calendar ready for unit business Complete brief tour of the work platform and systems Review toolkits for your position Meet with each of your new team members Meet your buddy Complete New Employee Orientation (Parts 1 & 2) Campus tour First Day Itinerary 8:00-9:00 a.m. Meet with Supervisor/Manager (Room #) Building tour o Work areas o Additional rooms to use o Workstation and email log-in o Copier o Fax machine o Library/supply closet/supply requests o Service drive pass o Bathroom o Employee lounge, mailroom o Refrigerator/microwave/water/coffee Policies o Establish hours, including lunch and attendance expectations o Email policy o Telephone usage (How to & logging long distance) o Professional dress and conduct 2 Miscellaneous o Department and HR policies o Discuss Meetings: Weekly check-in with supervisor (date and time) Biweekly team meetings (date and time) Monthly Assistant Vice President (AVP) meetings (date and time) Monthly all-employee department meetings (date and time) o Cubby name plate and UF name tag 9:00-10:00 a.m. Meet with HR Rep (Dean’s/VP’s Office) Completing final paperwork and processing hire (HR Rep name): o Copy of driver’s license and SSN card o Complete loyalty oath form Building, computer, and email access GatorLink login and password Added to appropriate e-mail lists Phone access/password Security to the building, keys Dean/VP Office orientation (provide name of person they are meeting with) 10:00 a.m. to 12:00 p.m. Make a trip to Transportation and Parking to get your decal Swing by the UF Bookstore to get your Gator1 ID Get settled into your workspace You’ll have meetings with all of your teammates over the next two weeks, so check out their bios. (include hyperlink) 12:00-1:30 p.m. Have lunch with manager/supervisor 1:30-4:00 p.m. Miscellaneous Get your calendar ready for unit business. Share full calendar details and request full calendar details for all members of unit. Please include: (List with name and address) Become familiar with how to enter time and/or leave in myUFL. Here is a video tutorial to use. Review the new HR website for the “Just In time Toolkits” in the “Learn & Grow” section. Review the additional sections of our website. (provide a link) Review department project management expectations. (provide a link) Tour the myTraining system: o Log in to myUFL > Main Menu > My Self Service > Training and Development > myTraining Enrollment or http://mytraining.hr.ufl.edu. o Be sure to take the myTraining tour on the dashboard. 4:00-5:00 p.m. Meet with supervisor/manager o Review job and discuss first project/upcoming projects, project management expectations 3 First Week: Days 2 – 5 TIP: Be sure to set up the calendar invites well in advance for the 1:1 team member meetings. These meetings allow the new employee to see how their work connects with their team mates and the unit as a whole. It is helpful to provide an itinerary for the first week similar to Day 1. Day 2 Day 3 Day 4 Day 5 1:1 Meet the team meetings 1:1 Meet the team meetings 1:1 Meet the team meetings 1:1 Meet the team meetings Training Priorities New Employee Challenge Part 1 Preventing Harassment Lunch – with buddy Training Priorities New Employee Challenge Part 2 HR 101 Training Priorities Role specific training Training Priorities Role specific training Lunch – with team member Discuss security roles with team member Lunch – solo Lunch – with buddy Meet with team member (former person in the position) Share institutional knowledge Specific position knowledge Meet with Senior Management Meet some of your campus stakeholders with your buddy Supervisor/manager stops by to check on your computer to make sure you have everything that you need on the computer and in your workstation. Weekly check-in with supervisor/manager Consider first project or set of tasks for week two. Weeks 2, 3, and 4 TIP: A detailed itinerary is probably not necessary in weeks 2-4. However, be sure to set all the calendar invites for extended department and upper management meetings as soon as the new hire starts. Chunk the training courses into priority groups so that the courses can be spread out over the first 2-3 months. 4 Week 2 Goals: Complete GBS101 and GBS102: Introduction Modules for BAs at UF Participate in first team meeting Complete software training with buddy Complete software training with department expert Produce artifacts to show skills gained in the tools, apply unit standards and show your work samples to your manager in the weekly check-in Meet with extended stakeholders to better understand the needs of your job Complete required trainings (such as Protecting SSNs, Preventing Harassment, and UF 101) Work through role access training Week 3 Goals: Complete a deep dive orientation to myUFL and other systems Continue role access training Assume lead responsibilities for a subset of the work Week 4 Goals: Review of organization’s mission and vision Discuss training progress and questions that have arisen about the concepts Inquire what the new hire needs at this time to perform their job in the most efficient way Inquire if employee is getting comfortable with key priorities and if they have any needs that are not being addressed Get feedback from the new hire as you review their work to provide feedback and clarification Continue role access training as needed Have new hire assume more lead responsibilities and dig into a project or assignment Week 2 Meet extended team members Meet Senior-level admins Meet with Director/Dean/VP Training Priorities GBS101: Intro Modules for BAs at UF Role specific training Meet with the system experts within your unit for a deep dive into a specific area (PCard, Payments, etc.) Week 3 Meet with team experts Responsibility hand-off meetings. Team member will explain why and how the assignment is important Training Priorities GBS102: Intro Modules for BAs at UF Role specific training Practice in the different systems 5 Week 4 Continue weekly manager check-in for progress reports Review of organization’s mission and vision Discuss training progress Inquire about areas of need Training Priorities Role specific training Learn a different system every day with an expert Attend a team meeting Weekly check-in and feedback sessions Weekly check-in and feedback sessions Attend Dept. Staff Meeting with your buddy or supervisor. Be prepared to get up in the front of the room and spend a minute or two telling the group a little bit about yourself. First 30 Days Continue weekly manager check-in for progress reports, how the employee is doing, and review of organization’s mission and vision. Discuss training progress and concepts and inquire what they need at this time to perform their job in the most efficient way. Inquire if employee is getting comfortable with key priorities and if they have any needs that are not being addressed. Be sure to get feedback from the new employee as you review work and provide feedback and clarification. Set goals with manager’s input (beginning of this process) Review 1st 30-days Introduce new projects Set goals for next 30 days Continue training as needed. First 60 Days Continue regular check-ins with manager and focus on standards-based feedback. If needed re-align onboarding as additional work and duties are added. Establish and maintain regular workload and job duties. Work to expand knowledge base of processes and integration while functioning independently. At the end of 60 days, revisit goals and get feedback from the new hire about how the job is going and any issues or challenges they are experiencing. Confirm training completion for role access. 6 First 90 Days Yearly goal setting with an interim progress review and performance feedback session. This is a more comprehensive review of performance. The expectation at this point is that the employee will ask more meaningful questions. Higher level task and additional duties can be added along with a peer review process for an additional layer of feedback. This is an excellent time to implement cross-training and discuss certifications appropriate for the job position and schedule additional trainings. Six Months For some, this is the UF probationary review. During a regular check-in, outline the new hire’s successes from the first six months and establish/confirm expectations. New hire will be able to follow-up and check/correct their own work and initiates a project. Organize cross training with other areas to increase productivity if appropriate. Celebrate successes! First Year Request a reflection on the new hire’s accomplishments and goals for the first year. Together, set goals and career expectations after a review of 1st year performance. Consider cross training with other areas to increase productivity or rotational jobs for cross-training (for engaging employees) and to promote new skills. Consider whether new training is needed or refresher courses of required trainings are needed. Refer back to onboarding to provide feedback and look for growth opportunities. Review and adjust job duties and job description as needed. Professional Development with Technology Technology skills are essential for your work as a business administrator. The expectation for any administrator is to be proficient in all Microsoft Office products. Additional programs and tools 7 Example Weekly 1:1 Meeting Template (Supervisor) Why meet each week? The most successful teams live by a “we not me” philosophy. Committing to regular 1:1 meetings is one of the methods we will use to nurture good communication, collaboration, and overall team performance. Ownership of meetings Please think of our weekly meetings as your meetings. These will be times for us to discuss your projects, your ideas, your goals, your feelings/attitudes, etc. My responsibility during these meetings will be to give you my undivided attention and provide support for your success in whatever way I can. Written reports Before we meet, please send me a weekly report. The format is up to you, but it should be at least a page and do the following: Summarize your accomplishments for the week Specify your short-term goals for your current projects (next 1-2 weeks) List your long-term goals (as a way to keep us both focused on the “bigger picture”) Mention any roadblocks you are experiencing with your work List your “high” and “low” of the past week. (Hopefully “lows” are few and far between.) Ultimately, I want this weekly documentation to be helpful for both of us. For you, it should be a way to reflect on your accomplishments and keep you on track with your projects, etc. For me, it functions as an accountability tool, aids in my understanding of how I can best support your work, helps me report your activities to my director, and serves as source material for the stellar yearly evaluations I hope to write about you! 8 Example Strategy for Ongoing Professional Development: “Sharpen the Saw” Sessions In the spirit of learning from one another’s talents, a portion of each of our biweekly training team meetings are dedicated to professional development! Every 6 months, each of us will be responsible for leading the team in a brief (10-to 30-minute) professional development activity. This will be an excellent opportunity for us to learn from one another’s expertise. Here are some ideas for what to do with your assigned slot: Find the Good and Praise It If you choose this activity, you will want to identify a team member’s work (or the work of someone outside of our office) that does an excellent job of meeting or exceeding our standards. Highlight some of the positive traits of this work and explain what makes it effective. Send an Article to the Team and Lead a Discussion An important part of our work should be to stay apprised of the research related to our field. Often we get too busy to do this. Send it out the team well in advance of the meeting date to allow people to read it, then lead a discussion around the article. Ideas for where to find articles/webcasts: o NACUBO o SACUBO o CUPA or SHRM Demonstrate a Technology Skill Technology skills are an important part of our work, so let’s explore opportunities to better one another. Should you choose this approach, you’ll want to demonstrate a technology tool or technique that can elevate the work of the rest of the team. Here are some ideas: o Advanced features in Excel o myUFL transactions or business processes o Project management tools o Other Bring in a Guest Speaker Perhaps you know someone on campus (or beyond campus) who is an expert in a topic that could benefit our team. Bring in this person to do a brief presentation. You might even consider having this individual remotely present to our team via Lync or other online tool. 9
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