S PRING VIEW MEDICAL C ENTRE
N EWSLETTER
EDITION 2 – SPRING 2015
INTRODUCTION
This is our 2
nd
Newsletter.
We would like to hear your views
and what information you think
should be in the Newsletter.
PATIENT
Patient On-Line is a new system
that allows you to view your
medical records using a PC.
As a patient you will be able to: Book your appointments
New opening times
Patient on-line system
CQC Outcome
Patient survey outcome
NEW SURGERY
OPENING TIMES
Monday – 8.00am – 7.45pm
Tue, Wed, Thu, Fri
8.00am – 6.30pm
CLOSED FOR LUNCH
1pm – 2pm
NEW STAFF MEMBERS
Welcome to Zoe Morrison our
new Practice Manager, and
to Tali Grant our additional
Practice Nurse.
 Request your repeat
prescriptions
 Have access to any
allergies, medications and
adverse reactions that are
recorded on your medical
records
For more information you can go
to our website or ask at
Reception.
INSPECTION OUTCOME
The CQC inspection rates GP
practices in 5 area:
Safe * Effective * Caring
Responsive * Well Lead
EMERGENCY OUT OF
HOURS
We are pleased to announce that
Spring View Medical Centre
received an overall rating of
If you require urgent attention
when we are closed please call
GOOD in these areas.
0161 763 8940
PATIENT SURVEY 2015
Thank you to all patient who
helped with our Patient Survey.
The results were very positive
with 88% of patient’s saying that
they would recommend our
practice.
The full results are displayed in
the waiting room. Please feel free
to take a look.
GP REFERRALS
If your GP arranges a referral
you will be asked to phone the
surgery to obtain further details.
It is very important that you do
this as your appointment will not
be processed if you don’t.
GP LETTERS
Please remember that if you need
a letter from your GP there may
be a charge. Please ask at
Reception for details
www.springviewmedicalcentre.nhs.uk
Why not have a look at our
Website?
It provides information about the
practice, the staff and the
services we offer.
Please let us know what you think.
ORDERING YOUR
PRESCRIPTIONS
When ordering medication please
make sure you only order the
items you need.
If you don’t need a particular
item, please do not request it. It
can be requested again when you
need it.
REPEAT MEDICATION
Please remember we need
2 WORKING DAYS to process
your prescription request.
FRIENDS AND
FAMILY TEST
Have you taken the NHS Friends
and Family Test yet ?
It’s an important opportunity for
you to provide feedback on the
service you receive from the
NHS.
You can do this on-line or in the
surgery
PATIENT
PARTICIPATION
GROUP
Would you like to have your say
and be involved in our Patient
Surveys? You will help identify
areas for development and
improvement at the Practice.
As this is a “Virtual” Group you
will need an e-mail address for us
to send communications to you.
Ask at Reception for more
details.
MISSED
APPOINTMENTS
Do you find it frustrating when
you can’t get an appointment?
During the month of February
and March there were 125
missed GP and Nurse
appointments. Please let us know
as soon as possible if you are not
able to keep your appointment.
TEST RESULTS
Please call between 11am and
3.30pm to enquire about your
Test Results. Please allow at
least 5 working days before
contacting us.
CARERS
Do you care for a family member?
Do you have a carer yourself?
If so please let us know. We have
information and details of
support that is available.
Also take a look at the
information in our Carers Corner
in the waiting room.
Your Carers Lead at the surgery
is Cath. Please ask if we can be of
any help.
We are also offering Health
Checks for patients registered
with us who are carers.