2017 SERVICES FUND
CANADIAN AGENCIES
March 2017
SERVICES FUND PROGRAM
Your Services Fund number can be used by your IATA agencies (Head
Office and IATA Branches) only. TIDS (owned and not-owned) are not
permitted at this time.
Your 2017 Services Fund is valid for tickets issued until
February 28, 2018, regardless of departure date. Unused Services Fund
values will not be paid out.
This program is fund-based instead of individual VATs. Each time the
Services Fund number is used, the fund/balance gets decremented per
passenger.
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SERVICES FUND TERMS & CONDITIONS
All Services Fund parameters are subject to the following terms and conditions:
1.
Permitted on 014 tickets only
2.
Bookings on flights operated by Air Canada, Air Canada Express and Air Canada Rouge
3.
Atlantic service itineraries that include our Joint Venture partners: Lufthansa Group (Lufthansa, Austrian
Airlines, Swiss, Brussels Airlines) and United Airlines provided the itinerary includes at least one
transatlantic segment marketed and operated by Air Canada. This also includes:
i.
Itineraries with intra-Europe Air Canada marketed flights (codeshares) or marketed and
operated by Lufthansa, Austrian, Swiss, Brussels Airlines
eligible itineraries:
Example 1:
Example 2:
4.
AC872 YYZ FRA / AC9158 FRA VIE (connection or stop in FRA) AC6209 VIE YYZ
AC872 YYZ FRA / LH1348 FRA WAW (connection or stop in FRA)
Permitted on the following fare products/ticket types:
i.
Original or exchanged tickets
ii.
Published fares (all booking classes)
iii.
Corporate contracted discount fares
iv.
Leisure contract discount fares
v.
Meeting and Convention fares
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SERVICES FUND TERMS & CONDITIONS (CONT’D)
Your Services Fund may not be used for the following:
 Past bookings/travel or retroactively
 Credit files
 Codeshare flights, or any itinerary with other airline segments that are
not Joint Venture carriers
 Group contracts
 Bereavement/compassionate fares
 Agency Reduced Rate Fares (AD75s/Escapes)
 Aeroplan Reward tickets
 Flight Passes
 Barter tickets
 Debit memos
 As a reward for your customers
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USING YOUR SERVICES FUND
 Your Services Funds must be applied through the Services Fund Tool*
accessible online from www.aircanada.com/agents.**
 Once your Services Fund number is entered in the Service Fund Tool, the value
will be decremented; it cannot be reversed.
 Once you have entered your Services Fund number in the Services Fund tool,
you MUST enter it in the Tour code box of the ticket:
 If the tour code box is used for a contract number, enter the Services Fund
number in the endorsement field/box.
 A ticketing error fee of $50.00 plus taxes will be assessed when:
 the Services Fund number is not entered on the ticket (either in the tour code or
endorsement box).
 The Services Fund number is entered directly in the GDS (without using the
Services Fund tool)
 Discrepancy between Services Fund type selected and waiver used
*Unless specified by Air Canada Sales.
** Please refer to the Online Tool document for detailed information on the online tool.
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SERVICES FUND GUIDELINES
Service Fund Types:
APUR:
CHNG:
MIMX:
NMRF:
Advance Purchase and late ticketing
Change fee
Minimum/maximum stay
Name change/refund
A maximum of two (2) Services Fund types
can be entered per PNR. If 2 Services Fund
types are already entered on a PNR,
no additional types can be added.
When you select a
Services Fund type,
the value will be
decremented per
passenger
(excluding infants)
Example:
V62222222001 for
APUR and then for
CHNG, it cannot be
used for a third time.
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SERVICES FUND GUIDELINES (CONT’D)
APUR:
Advance
Purchase
MIMX:
Min/Max Stay
CHNG:
Change Fee
GDS BOOKINGS ONLY
Eligible
itineraries
System-wide in
Economy and
Premium
Economy* (not
permitted for Pacific
itineraries booked in
Premium Economy)
Atlantic itineraries
in Business Class
Others
terms and
conditions
of use
Permits waiving of
advanced purchase
rules for existing
bookings when an
error has been
made
All fares including
expired fares must
be stored in the
PNR
System-wide in
Economy and
Premium
Economy* (not
permitted for Pacific
itineraries booked in
Premium Economy)
System-wide in Economy and Premium
Economy* (not permitted for Pacific itineraries
booked in Premium Economy)
Atlantic itineraries
in Business Class
Atlantic itineraries in Business Class
Waiver can only be
provided on
ticketed PNR.
Waiver allowed
only after the
outbound flight(s)
has been flown.
Must be a through
fare. No broken
fares.
• Applies to waive change fees when fare
permits change
• Must be a through fare. No broken or point to
point fares
• Ticket must be re-issued via Ticket Exchange
notice
• Re-issue ticket and process an even
exchange even when there is NO ADCOL
• When there is an ADCOL, re-issue the ticket
and collect applicable amounts through the
automated exchange
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SERVICES FUND GUIDELINES (CONT’D)
NMRF: Name Change/Refund
Applicable for GDS, Online, Air Canada Corporate Rewards BOOKINGS ONLY
Terms and
conditions for
use
• Enter the Services Fund Number in the PNR BEFORE cancelling the PNR
• Applies to bookings with fully unused segments (cannot be used when travel has
commenced). If a segment of the itinerary is operated by LHG, this waiver cannot
be used.
• Applies to a new ticket (does not apply to exchanged tickets)
• The new ticket must be for travel (ticketed on and wholly operated by Air Canada)
within the same region/market as the original ticket (if the original ticket was YYZYVR-YYZ, the new ticket must be for travel within Canada)
• The new ticket must be of equal or higher value
• Cannot be used to refund the unused value of a non-refundable exchanged ticket
• If the PNR has multiple passengers, you are required to divide the PNR
• Cancel the original PNR:
Ticketing
Procedures
• For GDS bookings, refund the ticket
• For online bookings*, complete the “Ticket Refund Application form” accessible
from www.aircanada.com/agents and include the following information:
• NMRF refund request in the subject line of the email
• The new and original ticket number
• The new and original itinerary
• The new and original ticket issuance date
• Original passenger’s name
• New passenger’s name
• Services Fund Number
Go to 'Insert', 'Header & Footer' and type in title
TYPICAL TURNAROUND TIME IS 8-10 BUSINESS DAYS. DUE TO UNFORESEEN, UNCONTROLLABLE CIRCUMSTANCES TIMEFRAME MAY INCREASE.
IT CAN TAKE UP TO 2 STATEMENTS BEFORE CUSTOMER SEES REFUND ON CREDIT CARD.
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QUICK REFERENCE FOR ADVANCE PURCHASE FOR
TRANS-ATLANTIC (*EMEAI) *EMEAI: Europe, Middle-East, Africa, India
Sub-Services Fund
Economy Cabin:
• 3-Day AP Fare
• 7-Day AP Fare
• 10-Day AP Fare
• 14-Day AP Fare
• 21-Day AP Fare
• 30-Day AP Fare
Business Cabin
• 3-Day AP Fare
• 7-Day AP Fare
• 14-Day AP Fare
• 28-Day AP Fare
• 50-Day AP Fare
• 90-Day AP Fare
Guaranteed
Airfare/Expired Fare
Description
Permits waiving of advanced purchase rules for existing bookings when an error has
been made, fare must be stored and no changes made to the PNR. Must be a through
fare. No broken or point to point fares.
JV partners are allowed on the ticket. P, C, D and Z fare tickets issued in the US or CA
with UA operated flights do not qualify for this waiver.
Permits waiving of advanced purchase rules for existing bookings when an error has
been made, fare must be stored and no changes made to the PNR. Must be a through
fare. No broken or point to point fares.
JV partners are allowed on the ticket. P, C, D and Z fare tickets issued in the US or CA
with UA operated flights do not qualify for this waiver.
Grant Days
Before
Departure
•
•
•
•
•
•
1-2 days
3-6 days
7-9 days
10-13 days
14-20 days
21-29 days
•
•
•
•
•
•
1-2 days
3-6 days
10-13 days
21-27 days
40-49 days
80-89 days
Extends guarantee of an expired fare for an additional 24 hours (1 business day) beyond
the allowed 24 hours.
Permits waiving of advance purchase rules for existing bookings when an error has been
made, fare must be stored and no changes made to the PNR. Must be a through fare. No
broken or point to point fares
JV partners are allowed on the ticket. P, C, D and Z fare tickets issued in the US or CA
with UA operated flights do not qualify for this waiver
Missed Ticketing
/Ticketing Time Limit
Extends guarantee for an additional 24 hours (1 business day) after automatic
cancellation of the booking
Permits waiving of advance purchase rules for existing bookings when an error has been
made and fare must be stored. Must be a through fare. No broken or point to point fares
JV partners are allowed on the ticket. P, C, D and Z fare tickets issued in the US or CA
with UA operated flights do not qualify for this waiver
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QUICK REFERENCE EXCLUSIVE TO TRANS-ATLANTIC (EMEAI)
Services
Fund TYPE
Sub Services Type
CLASS OF
SERVICE
EXPIRED
FARES
GDS ONLY
Economy Class
Premium Economy
Business Class
Yes
*All fares
including
expired
fares must
be stored in
the PNR
-
GDS ONLY
Economy Class
Premium Economy
Business Class
-
GDS ONLY
Economy Class
Premium Economy
Business Class
-
GDS
AC.COM/AGENTS
AC2U
Economy Class
Premium Economy
Business Class
Economy Class
• 3-Day AP Fare
• 7-Day AP Fare
• 10-Day AP Fare
• 14-Day AP Fare
• 21-Day AP Fare
• 30-Day AP Fare
APUR/Late
ticketing
BOOKING SOURCE
Business Class
• 3-Day AP Fare
• 7-Day AP Fare
• 14-Day AP Fare
• 28-Day AP Fare
• 50-Day AP Fare
• 90-Day AP Fare
• Guaranteed Airfare/Expired Fare
• Missed Ticketing /Ticketing Time
Limit
CHNG
MIMX
NMRF
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QUICK REFERENCE: ALL OTHER ROUTES
Includes: Canada, USA, Sun/Caribbean, South America, Pacific
Services
Fund TYPE
Sub Services
Type
SYSTEM-WIDE
BOOKING SOURCE
CLASS OF
SERVICE
YES
GDS ONLY
Economy Class
Premium Economy1
-
YES
GDS ONLY
Economy Class
Premium Economy1
-
South America,
Sun/Caribbean,
Pacific
GDS ONLY
Economy Class2
Premium Economy1
-
YES
GDS
AC.COM/AGENTS
AC2U
Economy Class
Premium Economy1
APUR/Late
ticketing
CHNG
MIMX
NMRF
1Not
2Not
EXPIRED
FARES
Yes
*All fares
including
expired
fares must
be stored in
the PNR
applicable for Pacific PY itineraries
applicable on Canada or US Itineraries
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SERVICES FUND VALUES: TRANS-ATLANTIC (EMEAI)
SERVICES FUND
SUB SERVICES FUND TYPE
SERVICES FUND VALUE
3-Day AP Fare
$700
7-Day AP Fare
$550
10-Day AP Fare
14-Day AP Fare
Advance Purchase
(APUR)
CABIN
Economy Class
$500
$350
21-Day AP Fare
$300
30-Day AP Fare
$250
3-Day AP Fare
$1,400
7-Day AP Fare
$1,100
14-Day AP Fare
28-Day AP Fare
Business Class
$800
$700
50-Day AP Fare
$600
90-Day AP Fare
$500
Guaranteed Airfare / Expired Fare
NA
$250
Missed Ticketing / Ticketing Time Limit NA
$250
Min/Max Stay & Day of Week
Economy Class
$750
Min/Max Stay & Day of Week
Business Class
$2,500
Change Fee (CHNG)
Economy Class
$300
Change Fee (CHNG)
Business Class
$450
Name Change (NMRF)
Economy Class
$600
Name Change (NMRF)
Business Class
$900
$750
Min/Max Stay (MIMX)
Min/Max Stay & Day of Week
Economy Class
Min/Max Stay (MIMX)
Min/Max Stay & Day of Week
Business Class
$2,500 12
SERVICES FUND VALUES: ALL OTHER ROUTES
EXCEPT TRANS-ATLANTIC (EMEAI)
MARKET
SERVICES FUND
SERVICES FUND VALUE
Canada/USA
Advance Purchase (APUR) $250
Canada/USA
Min/Max Stay (MIMX)
Not Applicable
Canada/USA
Change Fee (CHNG)
$250
Canada/USA
Name Change (NMRF)
$250
SUN, Caribbean, South America
Advance Purchase (APUR) $400
SUN, Caribbean, South America
Min/Max Stay (MIMX)
$400
SUN, Caribbean, South America
Change Fee (CHNG)
$400
SUN, Caribbean, South America
Name Change (NMRF)
$400
Pacific
Advance Purchase (APUR) $500
Pacific
Min/Max Stay (MIMX)
$750
Pacific
Change Fee (CHNG)
$300
Pacific
Name Change (NMRF)
$600
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ENCOUNTERING ISSUES OR HAVE QUESTIONS?
 Documents available for you:
– Services Fund – Agency Admin
– Q&A
 Contact
– [email protected]
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