The Art of Providing Supportive
Services for Homeless Veterans
Community Action Partnership’s 2015 Annual Convention
Empowering Families, Transforming Communities
DAVE LOPEZ
Deputy Director of Programs + Operations
Swords to Plowshares
San Francisco, CA
What We Know…

Ending Homelessness Among Veterans by End of 2015

Coordinated Assessment Tool (Development of
ROI)—CAHP System

Rapid Re-Housing (SSVF), VASH, PSH (HUD, S+C)

Coordination Among Players (CoCs, VA, CBOs, CVSO,
HA, HUD, SSI)
Housing Homeless Veterans
SUCCESS IN HOUSING
HOMELESS VETERAN FAMILIES
N=445
Coordination

Weekly Meetings

Managing the CAHP System + Priority List

Agreement on Prioritizing from CAHP System

Allocating Resources Appropriately
Outreach
Coordinated Referral + Assessment Tool
Search & Rescue Team
Landlord Engagement Strategies
Marketing Strategies: VASH and Homelessness
(Selling Your Product)
Wrap-Around Support

SSVF – Rapid Re-Housing

Emergency Housing

Employment + Training Services

Income Support Services

Community Education: Combat-to-Community
Housing Strategies

SSVF—Up to 9 Months of Rental Subsidies

Landlord Engagement – Dual Customer Approach

Home Brokering

House Matching

Representative Payee Services – Money Management
Housing Availability

130 Unit Project Based/Master Lease VASH – Nov. 2014

22 Unit Project Based/Master Lease S+C – March 2015

80 Unit Project Based/Master Lease S+C – August 2015

42 Unit Project Based/Master Lease VASH – Pending

100 Unit Single & Family Project-Based VASH – 2018

Market Rate Housing – SF Bay Area
Employment & Training Services


Department of Labor – VETS (Veterans Employment & Training
Services)

HVRP – Homeless Veterans Reintegration Program

HFVVWF – Homeless Female Veterans, Veterans w/Families
HUD/Supportive Service Only


HEC - Homeless Employment Collaborative
WIA/WIOA – 15% and 25% Funding

VEAP – Veterans Employment-Related Assistance Program

NAP – Neighborhood Access Point for Veterans
Employment & Training Services

Dual Customer Approach

Job Brokering Services

EDC – Employer Driven Curriculum

Training Stipends

Hiring Events

HR Cultural Competency – “Combat to Community”

Employer Summit
Income Support Services

Representative Payee Services –

Money Management – Rent only

Rep Payee Services – All aspects

Financial Literacy Curriculum

Legal Services—VA Claims (Pro Bono Program: N=150)

SOAR (SSI/SSDI Outreach, Access + Recovery) Initiative
Streamlining Processes

PSH Application Processes

Warm Hand-offs

Priority List—Updated Daily

Document Gathering—Phone Tree
Method

Proofs of Income—SSI Office, CVSO,
Employment & Training Services
Key Takeaways
1. Team Work: Managing Roles + Expectations
2. Processes: Review, Update, Streamline (Wear Your Business Hat)
3. Developing Staff Positions to Meet Need
4. Landlord Engagement: Language, Culture, Money Management
5. Securing Housing Units: Project Base + Master Lease
6. Rapid Results: Moving Veterans into Housing While Subsidy is
Processing
7. Processing TFA Payments: Same Day Turnaround Time
8. Utilizing THP: Converting THP Contracts into CoC Housing Subsidies
9. New Housing Developments: Prop 41 Funding
Thank You for Your Attendance
Swords to Plowshares
1060 Howard Street
San Francisco, CA 94103
OUR MISSION…War causes wounds
and suffering that last beyond the
battlefield. Swords to Plowshares’
mission is to heal the wounds, to restore
dignity, hope, and self-sufficiency to all
veterans in need, and to prevent and
end homelessness and poverty among
veterans.
www.stp-sf.org
(415) 252-4788
Dave Lopez
Deputy Director of Programs + Operations
[email protected]