B.TotalMail return forms
All TotalMail forms work in one direction only – either from the dispatch office to the tractor, or
from the tractor to the dispatch office. Forms that are sent from the tractor are called return forms. At
installation, TotalMail loads several return forms into each driver’s MCT. Drivers can use these forms
to communicate with the dispatch office, and in some cases automatically update TMWSuite
information.
Note: This chapter describes the default return forms. These forms can and
may be modified to meet the specific requirements of your company.
Overview of the default return forms ................................................................................................................. B.2
Using TotalMail return forms ............................................................................................................................. B.3
Sending the Begin Trip form .......................................................................................................................... B.4
Sending the Arrive At First Shipper form ...................................................................................................... B.5
Sending the Depart First Shipper form ........................................................................................................... B.6
Sending the Arrive At Extra Stop form .......................................................................................................... B.7
Sending the Unload At Extra Stop form ......................................................................................................... B.8
Sending the Pickup At Extra Stop form ......................................................................................................... B.9
Sending the Arrive At Final Consignee form ............................................................................................... B.10
Sending the Empty At Final Consignee form ............................................................................................... B.11
Sending the Driver Hours Of Service form .................................................................................................. B.12
Sending the Customer Info Request form .................................................................................................... B.12
Sending the Breakdown/Trouble form ......................................................................................................... B.13
Sending the Accident form ........................................................................................................................... B.14
Sending the Decline Trip form ..................................................................................................................... B.15
Sending the Email From Truck form ............................................................................................................ B.16
Sending the Begin Deadhead Move form ..................................................................................................... B.17
Sending the End Deadhead Move form ........................................................................................................ B.18
Sending the Street Route Info Request form ................................................................................................ B.19
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6/2005
B.1
TotalMail Basics Guide
TotalMail return forms
Overview of the default return forms
Several return forms are loaded on each MCT when it is configured for TotalMail. The following
return forms are included in the standard TotalMail circle of service:

Begin Trip
This form indicates the driver has departed the last stop on the previous trip and is heading to the
shipper on the current trip segment.

Arrive At First Shipper
The driver typically sends this form upon arrival at the shipper on the current trip segment.

Depart First Shipper
The driver typically sends this form upon leaving the shipper on the current trip segment.

Arrive At Extra Stop
The driver typically sends this form upon arrival at a stop that is not either the shipper or
consignee on the current trip segment.

Unload At Extra Stop
The driver typically sends this form after delivering cargo and departing a stop that is not the
consignee on the current trip segment.

Pickup At Extra Stop
The driver typically sends this form after picking up cargo and departing a stop that is not the
shipper on the current trip segment.

Arrive At Final Consignee
The driver typically sends this form upon arrival at the consignee on the current trip segment.

Empty At Final Consignee
The driver typically sends this form upon unloading at the consignee on the current trip segment.
Other return forms that are not part of the standard TotalMail circle of service are also loaded on each
MCT:

Driver Hours of Service
The driver sends this form to log driving, on-duty, and sleeping hours.

Customer Info Request
The driver sends this form to request information about a company.

Breakdown/Trouble
The driver sends this form to report information on a problem that has occurred.

Accident
The driver sends this form to report information on an accident.

Decline Trip
Typically, the Decline Trip form is only used in situations where the driver has the option of
declining a load, e.g., a third-party carrier or owner operator. The driver typically sends this form
in response to a Pre Assignment forward form.

Email From Truck
The driver sends this form to send messages to a specific individual rather than the entire dispatch
group.
B.2
TotalMail Basics Guide
6/2005
TMW Systems, Inc.
684078119
TotalMail return forms

Begin Deadhead Move
The driver sends this form to indicate the start of an empty move that is not associated with an
order.

End Deadhead Move
The driver sends this form to indicate the end of an empty move that is not associated with an
order.

Street Route Info Request
The driver sends this form to request driving directions for a route.
Using TotalMail return forms
The following sections describe each default return form in detail.
Note: A typical layout for each default return form will be shown in the
following sections. Although the form layout will vary between
MCT devices, the same fields will be used on all devices.
TMW Systems, Inc.
684078119
6/2005
B.3
TotalMail Basics Guide
TotalMail return forms
Sending the Begin Trip form
The driver typically sends the Begin Trip return form after receiving the Load Assignment forward
form. This form indicates the driver has departed the last stop on the previous trip segment and is
heading to the shipper on the current trip segment:
The driver makes entries in the following fields:
Order
The order number for the trip. The driver must enter an order number to
send the form.
Trailer
The trailer ID of the trailer.
Notes:
1. If no trailer ID is entered, TMWSuite will assume the trailer
associated with the tractor at its last known location is still associated
with that tractor.
2. To indicate the tractor is traveling without a trailer, the driver should
type the word NONE in the Trailer field.
When received by TotalMail, the Begin Trip form:




Updates the order status from Dispatched to Started.
Inserts an empty move at the start of the current trip segment, if necessary.
Records the arrival and departure dates and times for the empty move.
Actualizes the arrival and departure of the empty move.
B.4
TotalMail Basics Guide
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TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Arrive At First Shipper form
The driver typically sends the Arrive At First Shipper form upon arrival at the shipper on the current
trip segment:
The driver makes an entry in the Order field:
Order
The order number for the trip. The driver must enter an order number to
send the form.
When received by TotalMail, the Arrive At First Shipper form:


Sets the arrival date and time at the shipper.
Actualizes the arrival at the shipper.
TMW Systems, Inc.
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6/2005
B.5
TotalMail Basics Guide
TotalMail return forms
Sending the Depart First Shipper form
The driver typically sends the Depart First Shipper form upon leaving the shipper on the current trip
segment:
The driver makes entries in the following fields:
Order
The order number for the trip. The driver must enter an order number to
send the form.
Weight
The weight of items loaded at the shipper.
Pieces
The number of items loaded at the shipper.
Volume
The volume of items loaded at the shipper.
Trailer
The ID of the trailer.
When received by TotalMail, the Depart First Shipper form:




Records the departure date and time for the shipper.
Records the weight, pieces, and volume of items loaded at the shipper.
Records the trailer number.
Actualizes the departure from the shipper.
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TotalMail Basics Guide
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TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Arrive At Extra Stop form
The driver typically sends the Arrive At Extra Stop upon arrival at a stop that is not either the shipper
or consignee on the current trip segment:
The driver makes entries in the following fields:
Order
The order number for the trip. The driver must enter an order number to
send the form.
Company
The location of the stop. The driver must enter a company ID to send the
form.
When received by TotalMail, the Arrive At Extra Stop form:


Records the arrival date and time of the stop associated with the company ID entered on the form.
Actualizes the arrival at the extra stop.
Note: This form will be used once for each extra stop on a trip. If there are
no extra stops on a trip, this form will not be used.
TMW Systems, Inc.
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6/2005
B.7
TotalMail Basics Guide
TotalMail return forms
Sending the Unload At Extra Stop form
The driver typically sends the Unload At Extra Stop form after delivering cargo and departing a stop
that is not the consignee on the current trip segment:
The driver makes entries in the following fields:
Order
The order number for the trip. The driver must enter an order number to
send the form.
Company
The location of the stop. The driver must enter a company ID to send the
form.
When received by TotalMail, the Unload At Extra Stop form:


Records the departure date and time of the stop associated with the company ID entered on the
form.
Actualizes the departure from the extra stop.
Note: Either this form or the Pickup At Extra Stop form must be sent for
each extra stop on a trip. If there are no extra stops on a trip, this
form will not be used.
B.8
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TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Pickup At Extra Stop form
The driver typically sends the Pickup At Extra Stop form after picking up cargo and departing a stop
that is not the shipper on the current trip segment:
The driver makes entries in the following fields:
Order
The order number for the trip. The driver must enter an order number to
send the form.
Company
The location of the stop. The driver must enter a company ID to send the
form.
Pieces
The number of items loaded at the stop.
Weight
The weight of items loaded at the stop.
Volume
The volume of items loaded at the stop.
When received by TotalMail, the Pickup At Extra Stop form:



Records the departure date and time of the stop associated with the company ID.
Records the pieces, weight, and volume of items loaded at the stop associated with the company
ID.
Actualizes the departure from the extra stop.
Note: Either this form or the Unload At Extra Stop form must be sent for
each extra stop on a trip. If there are no extra stops on a trip, this
form will not be used.
TMW Systems, Inc.
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6/2005
B.9
TotalMail Basics Guide
TotalMail return forms
Sending the Arrive At Final Consignee form
The driver typically sends the Arrive At Final Consignee form upon arrival at the consignee on the
current trip segment:
The driver makes an entry in the Order field:
Order
The order number for the trip. The driver must enter an order number to
send the form.
When received by TotalMail, the Arrive At Final Consignee form:



Records the arrival date and time at the consignee.
Changes the order status from Started to Completed.
Actualizes the arrival at the consignee.
B.10
TotalMail Basics Guide
6/2005
TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Empty At Final Consignee form
The driver typically sends the Empty At Final Consignee form upon unloading at the consignee on the
current trip segment:
The driver makes an entry in the Order field:
Order
The order number for the trip. The driver must enter an order number to
send the form.
When received by TotalMail, the Empty At Final Consignee form:



Records the departure date and time at the consignee.
Actualizes the departure at the consignee.
Updates the order status to Completed, if all trip segments on the order have been completed.
TMW Systems, Inc.
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6/2005
B.11
TotalMail Basics Guide
TotalMail return forms
Sending the Driver Hours Of Service form
The driver sends the Driver Hours of Service form to log driving, on-duty, and sleeping hours:
The driver makes entries in the following fields:
Date of Service
The date for the hours of service reported on the form.
Sleeper
The number of sleeping hours for the day.
On Duty – Driving
The number of on duty hours spent driving for the day.
On Duty – Not Driving
The number of on duty hours not spent driving for the day.
When received by TotalMail, the Driver Hours of Service form updates the driver’s hour logs.
Note: The form also calculates the driver’s off duty time for the Date of
Service by adding the values in the form’s other three fields and
subtracting the sum from 24.
Sending the Customer Info Request form
The driver sends the Customer Info Request form to request information about a company:
The driver makes an entry in the Company field:
Company
The ID of the company for the driver’s request.
When it receives the Customer Info Request form, TotalMail automatically responds with the
Customer Info Reply form for the Company ID specified in the Company field.
B.12
TotalMail Basics Guide
6/2005
TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Breakdown/Trouble form
The driver sends the Breakdown/Trouble form to send information on a problem that has occurred:
The driver makes entries in the following fields:
Tractor or Trailer
The ID of the tractor or trailer affected by the problem.
Need Help
This field indicates whether the driver needs assistance.
I Am At Milemarker
If known, the mile marker nearest the driver’s current location.
On (Road and
Direction)
If known, the road name and direction of travel.
Delivery Will Be Late
This field indicates whether the driver expects the delivery will be late
due to the problem.
Remarks
Additional comments on the problem.
No action is initiated automatically when the Breakdown/Trouble form is received by TotalMail.
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B.13
TotalMail Basics Guide
TotalMail return forms
Sending the Accident form
The driver sends the Accident form to send information on an accident:
The driver makes entries in the following fields:
Severity
The option boxes at the top of the form indicate the severity of the
accident. The available options are:




Fatal
Serious
Minor
None
Shipper
The company ID of the shipper on the current trip segment.
Is Cargo Hazardous
Material
This field indicates whether the cargo involved in the accident is
hazardous.
Was There Any
Product Release
This field indicates whether any of the cargo was released due to the
accident.
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684078119
TotalMail return forms
If Yes, How Much
This field indicates how much of the product was released due to the
accident.
Were Police At The
Scene
This field indicates whether police were summoned to the scene of the
accident.
Were You Cited
This field indicates whether the driver received a citation from the police
for the accident.
What Dept And
Address
This field indicates the name and location of the police department.
Describe Accident
These fields describe the accident.
No action is initiated automatically when the Accident form is received by TotalMail.
Sending the Decline Trip form
Typically, the Decline Trip form is only used in situations where the driver has the option of
declining a load, e.g., a third-party carrier or owner operator. The driver typically sends the Decline
Trip form in response to a Pre Assignment forward form:
The driver makes an entry in the Declining Order field:
Declining Order
The order number for the trip that is being declined. The driver must
enter an order number to send the form.
When received by TotalMail, the Decline Trip form:


Removes all resources from the trip.
Changes the order status to Available.
TMW Systems, Inc.
684078119
6/2005
B.15
TotalMail Basics Guide
TotalMail return forms
Sending the Email From Truck form
The driver sends the Email From Truck form to send messages to a specific individual rather than the
entire dispatch group:
The driver makes entries in the following fields:
Send To
The recipient of the message.
Message
The text of the message
No action is initiated automatically when the Email From Truck form is received by TotalMail.
B.16
TotalMail Basics Guide
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TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Begin Deadhead Move form
The driver sends the Begin Deadhead Move form to indicate the start of an empty move that is not
associated with an order:
The driver makes an entry in the Move field:
Move
The number of the move. The driver must enter a move number to send
the form.
When received by TotalMail, the Begin Deadhead Move form:


Records the departure date and time for the start location of the empty move.
Actualizes the arrival and departure for the start location of the empty move.
TMW Systems, Inc.
684078119
6/2005
B.17
TotalMail Basics Guide
TotalMail return forms
Sending the End Deadhead Move form
The driver sends the End Deadhead Move form to indicate the end of an empty move that is not
associated with an order:
The driver makes an entry in the Move field:
Move
The number of the move. The driver must enter a move number to send
the form.
When received by TotalMail, the End Deadhead Move form:



Records the arrival and departure date and time for the end location of the empty move.
Actualizes the arrival and departure for the end location of the empty move.
Changes the move status from Started to Completed.
B.18
TotalMail Basics Guide
6/2005
TMW Systems, Inc.
684078119
TotalMail return forms
Sending the Street Route Info Request form
The driver sends the Street Route Info Request form to request driving directions for a route:
The driver makes entries in the following fields:
From Street
The street name and number of the origin point for the requested route.
From City
The city and state of the origin point for the requested route.
To Street
The street name and number of the destination point for the requested
route.
To City
The city and state of the destination point for the requested route.
When it receives the Street Route Info Request form, TotalMail automatically sends a route request to
ALK. TotalMail places the route information in the Street Route Info Reply form, and sends the form
to the MCT that sent the Street Route Info Request form.
TMW Systems, Inc.
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6/2005
B.19
TotalMail Basics Guide
TotalMail return forms
Notes
B.20
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TMW Systems, Inc.
684078119