V2.5 (email)
The Social Buddies Application
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Summary
 General review of Teletech International & Eb-Lab
 The Social Buddies project?
– Context
– Goals
 Why would you choose Social Buddies?
– Features
– Price list & offers
 Contact us
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Teletech International review
 20 years of experience in customer relationship management
 An SSII integrated group to supply powerful and
personnalized tools
 Working for companies which are leaders in their fields
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Teletech International review
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Eb-Lab' review
 IT Research and Development company
 Orientation : Web 2.0 & changes in customer usage
 Social-CRM support
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Context : key data
• 96 % of french people
under 30 years old use a
social media in France.
• 75 % of Facebook users
feel more connected to the
brand than anywhere else
on the web.
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Context: Key data
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Context : Key data
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Social Buddies' goals
Social Buddies allows you to promote your brand,
using and developing a community and
ambassadors: manage, develop loyalty, and reward
your best customers!
Offer a direct and intuitive dialog to the customer.
Get new information about your clients by linking
the available data of Facebook to your classical CRM
device.
Manage your customers questions and remarks in a
dedicated area.
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Features
Dialog between Fans – Ambassadors – Employees:
This feature allows your client to ask questions
on a dedicated page and not on your Facebook
page.
Your "Best Buddies" are more likely to
involved in the conversation to share skills
experience, and to provide advice,
recommendations about your products
solutions.
get
and
and
and
Sharing, voting, answering and searching
questions are also a part of available features.
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Features
Announcements
This feature allows you to easily and
quickly display information to all
your fans.
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Features
Management of users accounts
Administrators,
Community
managers, classic members
and ambassadors can be
piloted from this module.
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Features
Reportings
This feature allows you to get
statistics about the activity of your
ambassadors, and to detect those
who you will be able to trust.
The statistics are exportable and
downloadable in PDF or CSV format.
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Features
Rewards
This feature allows you to deal with
the rewards that you give to your
ambassadors.
You have the choice to attribute
rewards, to promote classic member
to ambassadors, or to assign an
higher ambassador’s rank.
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Features
Collection of additional data
Thanks to this feature, you can decide
if the users need to like your page to
be able to use the application. You
can also choose the profile
information needed
to use the
solution.
Requested permissions and data are
configurable for each application
action (ask, vote…)
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Features
Notifications
This feature allows you to warn the
user who asked a question that an
answer has been given. Thus he is
invited to come back to confirm an
answer or simply to continue the talk.
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Features
Customization
With the application you can choose
between a large choice of graphic
themes, but also to use your logos
and banners.
You can also configure
application's behaviors.
many
The application could be set up in the
language of your choice.
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Features
Let your ambassadors become experts
This
features
allows
your
ambassadors to access a knowledge
base, thus they are becoming brand's
experts.
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Features
All of this gathered in a short video:
https://www.youtube.com/watch?v=dpSwTfgfZls
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Les offres & tarifs
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Les offres spéciales
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Thank you for paying attention
Teletech International
Commercial Direction
10 avenue Ledru Rollin – 75012 Paris
Phone number. : 01.53.46.00.00
Mail :
[email protected]
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