April 2016
Total 2015 Non-Vet Housed
VI-SPDAT Score Breakdown
17
4
3%
16
9
6%
15
41
26%
14
27
17%
13
27
17%
12
22
14%
11
12
8%
10
12
8%
8
1
1%
155
100%
OTHER STATISTICS:
 2,410 VI-SPDATs
(unduplicated)
completed in 2015
 46% Score 10+, for
Permanent Supportive
Housing
 Median score of those
Housed: 14 (13.6
Average), 55% score 14+
 65% of all surveyed
report meeting HUD
Defined Chronic
definition
TOTAL HOUSED
January
February
March
April
May
June
July
August
September
October
November
December
TOTAL
CAHPS
Chronic
7
10
14
6
9
15
10
10
13
18
27
16
155
2015
Vets
10
10
11
23
24
21
19
20
45
34
23
39
279
Total
17
20
25
29
33
36
29
30
58
52
50
55
434
 Jan 2016 Results: 72 Housed through CAHPS
◦ 23 Chronic Individuals (non-veteran)
◦ 49 Veterans

Feb 2016 Results: 63 Housed through CAHPS
◦ 20 Chronic Individuals (non-veteran)
◦ 43 Veterans

Housing
◦ The most vulnerable people in our region are being
housed in our permanent supportive housing programs.
◦ Connection to a permanent supportive housing
resources is no longer dependent on a vulnerable person
being connected to a specific agency
◦ The VA is accepting referrals for HUD VASH from
community partners who identify an vulnerable, eligible
veteran
◦ Referrals for Support Services for Veteran Families is
receiving referrals for case management and financial
resources out of the system for veteran score 5-9 on the
VI-SPDAT

Coordination
◦ Regional community partners have come together
weekly to develop this CAHPS system
◦ The number of partners at the table has continually
increased during this nearly 2 year collaborative process
◦ A CAHPS Release of Information has been developed and
implemented which allows for housing related sharing of
information
◦ Currently 50+ agencies refer into the system
◦ Housing providers are putting their vacancies into the
CAHPS system to receive referrals
◦ We have a functional By-Name list of veterans who are
homeless in the region and meet weekly to track our
data.

Technology
◦ Provided regular trainings for the community on how to
use the VI-SPDAT, how to input it into the system, and
how to track your agencies referrals
◦ Started with the “PMCP” which was on a Google platform
– started the process
◦ Currently, we have a veteran pilot started in a new, more
advance software called HomeLink
◦ This technology gives us more consistent and accurate
data which betters quantifies our successes

Other
◦ Mentality! The community has shifted its thinking
from municipalities to Metro Denver wide.
◦ Implemented an “Alternate Process” system where
community advocates can refer people who they
believe are vulnerable and not able to access the
mainstream process
◦ Initiation of regional Resource (Flex) Fund
◦ Recruitment Efforts (Brothers Redevelopment)
 Not Enough Housing (for anyone needing PSH) and lack of
housing that accepts vouchers
 Lack of Housing Navigation, mobile Case Management and
Wraparound Services resources
 Ensuring all chronically homeless individuals have
opportunity to be surveyed (staff limitations, length of
survey, regional coverage)
 Administration time high (CAHPS team) for all parts of the
process; Homelink system will be major improvement
 Myriad systems and data challenges
 Client access points and consistency of assessment and
process for all
 Computer infrastructure at agencies is very inconsistent
(some VERY old equipment)
 Too many systems that are not integrated:
 HMIS
 Agency-specific operations systems
 CAHPS Google Platform
 Homelink
 Accurate and comprehensive reporting needed (effort
required in current environment is prohibitive)
 Confidentiality (i.e. HIPAA)—impacts sharing client info. and
requires face-to-face assessments



Implementation of expanded CAHPS structure
(new funding with HUD planning grant/other
grants)
Housing homeless families and youth through
CAHPS
Housing Placement Support (Housing
Navigation, Housing Retention)
Implementation of HomeLink across the
continuum
Technical Infrastructure (eventual integration
with HMIS)
Reporting capability and real-time data
dashboard
Mobile and/or virtual assessment capability
Standardizing Assessment Access Points
CAHPS L EADERSHIP S URVEY: P REFERRED M ODEL
MDHI serves as Lead Agency and develops collaboration
with local partners to coordinate specific CAHPS
functions
60% of respondents (36 of 60) preferred this
model
Provider 1
Provider 2
MDHI
Provider 3
Provider 4
Provider 5
This model was approved
by the MDHI Board of
Directors at the March 10,
2016 Board Retreat.
System Director
Administrative
Support
Family Coordinator
Housing
Navigator
Database
Coordinator
Adult/Youth
Coordinator
Housing
Navigator
14
Develop RFP
Issue RFP
Review RFP
Contract with vendor(s)
Branding for CAHPS
Initiate HUD contract with MDHI
15